What to do when a Advantis account holder dies
Contact Advantis — 5-step process, 7 required documents, and 5-10 business days after all documentation is received, though complex estates may take longer
Rivermark Member Services
Phone503-626-6600
Mailing Address
Rivermark Community Credit Union, 14405 Meyers Rd, Oregon City, OR 97045
Toll-Free
WebsiteLearn more→
Rivermark Member Services
Phone503-626-6600
Mailing Address
Rivermark Community Credit Union, 14405 Meyers Rd, Oregon City, OR 97045
Toll-Free
WebsiteLearn more→
Rivermark Deceased Member Services
Phone503-626-6600
Mailing Address
Rivermark Community Credit Union, 14405 Meyers Rd, Oregon City, OR 97045
Toll-Free
WebsiteNotify online→
Verified May 2026
After a Advantis member dies, the Rivermark Deceased Member Services manages the transfer of accounts. POD-designated and trust-owned accounts pass directly to beneficiaries. Accounts held solely in the member's name may require probate court documents—Letters Testamentary or Letters of Administration—before funds can be released.
Death claims at Advantis can be started through an online portal, which streamlines the initial notification and document upload. Phone and mail options are also available.
Deposit, investment & retirement accounts
Follow these steps to file a death claim with Advantis:
Filing a claim
1
Notify Rivermark Community Credit Union of the member's death by visiting a local branch or calling 503-626-6600
2
Gather required documentation:
- Certified copy of the death certificate
- Valid government-issued photo ID for the claimant
3
Choose the appropriate settlement path:
- For accounts with POD beneficiary: provide the death certificate and beneficiary ID to claim funds directly
- For joint accounts with right of survivorship: provide the death certificate; surviving owner retains access to the account
- For accounts without beneficiary or survivorship: obtain Letters Testamentary, Letters of Administration, or a Small Estate Affidavit from the court and provide along with the executor or administrator's ID
4
If needed, open an estate account at a branch to manage estate proceeds and pay bills
5
Rivermark will review submitted documentation and process the claim
Required Documents
- Certified copy of the death certificate
- Valid government-issued photo ID for the claimant (beneficiary, executor, or administrator)
- Account information for the deceased (account numbers if available)
- For accounts without beneficiary: Letters Testamentary or Letters of Administration from the court
- For small estates: Small Estate Affidavit as permitted under applicable state law (Oregon ORS 114.515 for estates under $200,000 in personal property; Oregon ORS 114.505 for estates under $75,000)
- For trust accounts: trust documentation including successor trustee provisions and trustee ID
- For IRA accounts: IRA beneficiary claim forms and applicable distribution election forms
Visiting a local branch is the most direct way to initiate the estate settlement process. Contact Rivermark at 503-626-6600 (toll-free 800-452-8502) or visit rivermarkcu.org/discover/contact-us to begin the deceased member notification process. For accounts held by Washington residents, specific community property state laws may affect the disposition of jointly held or community property assets.
Mortgage and home lending
Mortgages and home equity loans are liabilities, not assets. They do not have beneficiaries and cannot be retitled to a trust. When a borrower dies, the loan obligation transfers with the property to whoever inherits it. Under the federal Garn-St. Germain Act, the lender cannot accelerate the loan or call it due when the property transfers to a surviving spouse, child, or the borrower’s revocable trust.
1
Notify Rivermark Community Credit Union of the borrower's death by calling 503-626-6600 or visiting a local branch
2
Provide initial information:
- Deceased borrower's full legal name and loan number
- Certified copy of the death certificate
3
Request the Successor in Interest documentation package from the mortgage servicing department
4
Complete and return the Successor in Interest form with supporting documentation proving your ownership interest in the property (e.g., probated will, court order, deed, or trust document)
5
Rivermark will review your documentation and confirm your status as a Successor in Interest
6
Once confirmed, choose from available options:
- Continue making payments on the existing loan
- Assume the loan
- Refinance in your own name
- Pay off the remaining balance
7
Continue making monthly mortgage payments during the review process to avoid default
Required Documents
- Certified copy of the death certificate
- Government-issued photo ID for the heir or personal representative
- Completed Successor in Interest form (obtained from the credit union)
- Documentation proving ownership interest in the property: probated will, court order, recorded deed, or trust document showing you as successor trustee or beneficiary
- Letters Testamentary or Letters of Administration (if going through probate)
- Marriage certificate (if surviving spouse)
Under the federal Garn-St. Germain Depository Institutions Act (12 U.S.C. § 1701j-3), the credit union cannot enforce a due-on-sale clause when the property transfers to a surviving spouse, child, relative upon death, or the borrower's revocable living trust. Confirmed Successors in Interest are treated as borrowers under CFPB mortgage servicing rules.
Expected timelines at Advantis: 5-10 business days after all documentation is received, though complex estates may take longer. Delays are almost always caused by incomplete paperwork—gathering all required documents before filing the initial claim helps avoid back-and-forth.
Documentation required by Advantis includes Certified copy of the death certificate, Valid government-issued photo ID for the claimant (beneficiary, executor, or administrator), and Account information for the deceased (account numbers if available), along with additional paperwork that varies by account type. All death certificates and court documents must be certified copies.
Frequently asked questions
When a member with a POD (Payable on Death) designation dies, the named beneficiary can claim the account funds by visiting a branch with a certified copy of the death certificate and a valid government-issued photo ID. POD accounts bypass the probate process and pass directly to the named beneficiary.
Visit any Rivermark or Advantis branch with a valid government-issued photo ID and request a POD designation on your deposit accounts. You will need to provide the beneficiary's full legal name, date of birth, Social Security number, and relationship. You can also call Rivermark at 503-626-6600 to request the necessary forms by mail. POD designations bypass probate and transfer the account balance directly to the named beneficiary upon your death.
When an IRA account holder dies, the named beneficiary should contact Rivermark at 503-626-6600 or visit a branch with a certified copy of the death certificate and valid government-issued photo ID. The beneficiary will need to complete an IRA beneficiary claim form and select a distribution option. Distribution rules depend on the beneficiary's relationship to the deceased and the type of IRA (Traditional or Roth). Non-spouse beneficiaries are generally subject to the 10-year distribution rule under the SECURE Act.
For joint accounts with right of survivorship (WROS), the surviving account owner retains full access to the account. The surviving owner should notify Rivermark by visiting a branch or calling 503-626-6600 and provide a certified copy of the death certificate. The deceased owner's name will be removed from the account. No probate is required for joint WROS accounts.
Advantis's Rivermark Deceased Member Services can be reached by phone at 503-626-6600 for questions throughout the claims process.
When the deceased had multiple Advantis accounts, some may need separate claims while others can be handled together. The Rivermark Deceased Member Services can clarify what's needed for each account type.
Rivermark Member Services
Phone503-626-6600
Mailing Address
Rivermark Community Credit Union, 14405 Meyers Rd, Oregon City, OR 97045
Toll-Free
WebsiteLearn more→
Rivermark Member Services
Phone503-626-6600
Mailing Address
Rivermark Community Credit Union, 14405 Meyers Rd, Oregon City, OR 97045
Toll-Free
WebsiteLearn more→
Rivermark Deceased Member Services
Phone503-626-6600
Mailing Address
Rivermark Community Credit Union, 14405 Meyers Rd, Oregon City, OR 97045
Toll-Free
WebsiteNotify online→
Verified May 2026
Estate planning articles
Learn how to protect your Advantis accounts and other assets with trusts, beneficiary designations, and estate planning documents.
