What happens to Wyndham Rewards points when someone dies
Wyndham Hotels & Resorts publishes no process specific to a deceased person's account; the request starts by phone at 1-866-996-7937.
Under Wyndham Hotels & Resorts' terms, Wyndham Rewards points are forfeited when the account holder dies.
Wyndham Hotels & Resorts publishes no process specific to a deceased person's account; the request starts by phone at 1-866-996-7937. Wyndham Rewards Member Services answers at 1-866-996-7937 (Monday-Friday 9:00 AM-11:00 PM ET; Saturday-Sunday 9:00 AM-6:00 PM ET).
What to do
What Wyndham Hotels & Resorts's terms say at death
- General Information, Section I(16)
“Wyndham Rewards points in a Member's account do not constitute property of the Member, have no cash value, and cannot, except as otherwise explicitly authorized in these Terms and Conditions, be sold, bartered or transferred by Member or any other party (other than Sponsor or its authorized agents) during or after the Member's life, by operation of law or otherwise.”1
What Wyndham Hotels & Resorts says happens5
- Who owns the asset
Points in a member's account are not the property of the member and have no cash value.1
- Transfer at death
Points cannot be sold, bartered or transferred by the member or any other party, other than Wyndham or its agents, during or after the member's life, by operation of law or otherwise.1
- Inactive accounts and expiry
Points expire four years after they post, and all points may be cancelled or forfeited after about 18 consecutive months with no account activity; expired points are not re-credited, even on a cancelled reservation.1, 2
- Balances, payouts and refunds
Points redeemed for a Free Night return to the account when the reservation is cancelled within the property's cancellation policy, unless they have expired. A cancellation outside the policy, or a no-show, forfeits them.2
- Other ways to reach the provider
Member Services also takes requests by live chat and through the Contact Us form, which it answers within 48 hours.3
Not in Wyndham Rewards's published guidance6
- A process for a deceased account holder
- How long a request takes
- A mailing address for a written request
- A complete list of the documents to send
- Whether a certified death certificate is required
- An estates portal, email or fax for deceased-member requests
Sources3
- 1.Wyndham Rewards Terms and Conditions: General Information
- 2.Wyndham Rewards Terms and Conditions, effective September 30, 2026
- 3.Wyndham Rewards Help: Contact Us
A written request to Wyndham Hotels & Resorts can ask it to transfer the points to a named family member and preserve the account while the estate is opened.
The value that can still be kept is what the account holder moved while alive: Wyndham Hotels & Resorts allows transfers to a partner program.
Digital Assets Recovery Letter for Wyndham Rewards drafts that request from the estate's details.
Sources
Data sourced from Wyndham Hotels & Resorts primary sources (5 pages reviewed). How we research.
Wyndham Rewards estate claims
Wyndham Rewards Member Services
Phone
Hours
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