What happens to World of Hyatt points when someone dies
Hyatt Hotels publishes its own process for a deceased person's account; the request starts by phone at 1-800-304-9288.
Hyatt Hotels' terms allow World of Hyatt points to transfer to a family member after the account holder dies.
Hyatt Hotels publishes its own process for a deceased person's account: World of Hyatt documented-death points transfer (Terms & Conditions); the request starts by phone at 1-800-304-9288. The request takes 4 documents. World of Hyatt Member Services answers at 1-800-304-9288 (24 hours a day, 7 days a week).
How to request a transfer
- •The death certificate
- •Proof that the recipient shares the deceased member's residential mailing address
- •The recipient's World of Hyatt membership number
- •Proof of identity for the requesting party
Required Documents
- Death certificate
- Proof that the recipient shares the deceased member's residential mailing address
- The recipient's World of Hyatt membership number: The recipient must already be a World of Hyatt member, and the recipient account number is required to process the transfer.
- Proof of identity for the requesting party
What Hyatt Hotels Corporation's terms say at death
- The terms
“In the case of documented death of a Member, points (but not elite status or awards) are transferable on a one-time basis to one (1) person sharing the same residential mailing address as the deceased Member, and receipt of points in such a transfer requires the recipient to be a Member.”1
What Hyatt Hotels Corporation says happens3
- Who owns the asset
The Terms state that points "do not constitute property of the Member" and "may not be transferred via divorce or inheritance."1
- Transfer at death
Only points transfer at a documented death; elite status, awards, Free Nights, Points + Cash and upgrades do not, and the transfer is one time, to one person.1
The paper Point Combining Request Form is for lifetime sharing between members, not death transfers.1
- Inactive accounts and expiry
Points are forfeited after 24 consecutive months of no qualifying activity, so the deceased member's account must remain active while the transfer is arranged.1
Not in World of Hyatt's published guidance8
- How long a request takes
- A mailing address for a written request
- A form for estate requests
- Whether a certified death certificate is required
- A list of the documents that prove a "documented death"
- A deadline for submitting the death transfer request
- A bereavement page, portal or email
- Whether an executor can use Point Combining after a death
Sources1
A written request to Hyatt Hotels can ask it to transfer the points to a named family member and preserve the account while the estate is opened.
Digital Assets Recovery Letter for World of Hyatt drafts that request from the estate's details.
Sources
Data sourced from Hyatt Hotels Corporation primary sources (4 pages reviewed). How we research.
World of Hyatt estate claims
World of Hyatt Member Services
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