What happens to Turo earnings when someone dies

“You may discontinue your use of the Services at any time and Turo may terminate your access to the Services and remove any listings for any reason or no reason to the extent permissible under applicable law. Termination of access to the Services will not release a Party from any obligations it incurred prior to the termination and Turo may retain and continue to use any information, including but not limited to photography, previously provided by you.”¹

The Terms state that nothing in them transfers or assigns any right or interest in a vehicle shared through the Services, so a booking gives a guest no interest in the car.¹

The Terms list transferring a Turo account or user ID to another party without Turo's consent among the things a user agrees not to do.¹

Turo states: "To protect your account and personal data, we don't accept third-party requests to close or delete a user's account. You must close it yourself or contact us directly to request we close it."²

Closing an account cancels upcoming trips under the cancellation policy and its fees and removes every listed vehicle. Turo will not close an account with an in-progress claim or a balance due, or until 72 hours after an in-progress trip ends.²

When Turo itself closes a host account, it pays what is owed by direct deposit and emails trip earnings by vehicle and a yearly tax summary, and tells hosts to download the trip earnings CSV before the account closes.⁵

A request to delete the account holder's personal information goes to accountclosure@turo.com, Turo reviews whether the account qualifies, and it cannot delete a user with a balance due or an open damage claim.²

Turo pays host earnings by direct deposit through Stripe to the bank account the host entered there, so money already paid out is recovered from that bank, not from Turo.^{3, 4}

Stripe typically starts a payout three business days after a host's first completed trip ends and three hours after later trips end, with partial payouts every seven days on trips over a week. The bank then takes another three to five business days.³

Turo emails a 1099-K to a US host who meets the federal or state threshold and submitted tax information, and it also appears in the Tax information section of the Earnings tab. Turo does not mail one unless a paper copy was requested in advance.⁶

A host cannot end a booked trip early alone: shortening or ending a trip runs through a trip change request the guest submits, and the host has 12 hours to respond.⁷

Unlisting or snoozing a vehicle takes it out of search results so no new trip can be booked; the account stays responsible for trips already booked.⁸

Co-hosts on a hosting team handle trip management, and optionally pricing and availability, for the vehicles the host assigned; they cannot view host earnings or tax information.⁹

Under the Extenuating circumstances policy, Turo may excuse the host cancellation fee, protect the host's performance metrics and help the guest rebook.¹⁰

A host who cancels pays $25 for a cancellation more than 24 hours before the trip starts and $50 for one less than 24 hours before, and an automated cancellation review is posted to the listing.¹¹

Turo lists a death in the family among the circumstances in which it may, at its sole discretion, excuse a host cancellation fee.¹²

A guest cancels a refundable trip free up to 24 hours before it starts, or within one hour of booking if it was booked inside that window; a non-refundable trip is fully refunded only within 24 hours of booking.¹³

Outside the free window, Turo refunds the trip minus a guest cancellation fee of half of one day's average trip price and trip fee for trips of two days or shorter, or one full day's for longer trips, and refunds half of any delivery fee.¹³

The guest version of the Extenuating circumstances policy can excuse the cancellation fee on a trip cancelled outside the free cancellation period; it covers that fee only.¹⁴

Turo states that cancellation fees are not excused automatically: the user contacts customer support, and Turo reviews each issue individually and may ask for documentation.¹⁰

US customer support is a chat: the Get help button reaches Turo's AI assistant, which can connect the user to an agent.¹⁵

A guest driving the decedent's vehicle when something goes wrong; not the estate intake¹⁶

Damage claims on the decedent's vehicle; claims-related questions only¹⁷