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How to protect your Turo earnings while you are alive

There is no way to name a beneficiary or successor on a Turo account. Turo allows no lifetime transfer of earnings; the account holder can only redeem them.

Turo decides requests about Turo earnings after a death case by case, so nothing in its terms promises a survivor anything; what the account holder sets up in advance is what holds. There is no way to name a beneficiary or successor on a Turo account. Turo allows no lifetime transfer of earnings; the account holder can only redeem them.

How to protect your Turo earnings

1
Record the email address on your Turo account where your executor can find it. Turo does not accept third-party requests to close or delete an account, so your family will be asking customer support directly.
2
Note which bank account your earnings are deposited into through Stripe, so your executor can trace both earnings still owed and money already paid out.
3
If you run more than a car or two, set up a hosting team with a trusted co-host. A co-host manages trips through their own verified Turo account and cannot see your earnings or tax information.
4
Leave your family the order to follow: unlist or snooze the vehicles, then contact Turo customer support under the Extenuating circumstances policy with the death certificate, before cancelling any booked trip.
5
Document your hosting operations: vehicle details and locations, key and lockbox arrangements, guest handoff logistics, and local contacts for cleaning and maintenance, so whoever steps in can see out trips already booked.
6
Keep a record of your active and upcoming reservations and your typical trip earnings, and address the vehicle and the income in your estate plan.

Naming who acts after a death

Designation

Turo offers no way to name someone to act on the account after a death, and its Terms of service bar transferring a Turo account or user ID to another party without Turo's consent.1

What Turo Inc.'s terms say about sharing and transfers2

Transferring the account or registration

The Terms of service bar transferring a Turo account or user ID to another party without Turo's consent.1

Authorized users and delegates

A host can add co-hosts to a hosting team, such as friends, family members, employees or another host, and choose the vehicles and permissions they get, without sharing the host's credentials or private financial information.2

The host stays fully responsible for what co-hosts do, and an invited co-host has 30 days to respond and must create and verify their own Turo account.2

Co-hosts cannot file claims or view host settings, trip receipts, host earnings or host tax information.3

Not in Turo's published guidance1

  • A way to name who acts after a death

Sources3

Should you save your passwords for your family?

Some people store account passwords so a family member can sign in later. The practice has three practical limits:

  • Two-factor authentication often blocks it. Most accounts require a second factor — a code sent to a phone, an authenticator app, a passkey, or a physical key. A saved password alone frequently does not grant access, and the recovery codes that would are easy to lose or let go stale.
  • It usually conflicts with the platform's terms. Most operators prohibit account sharing and signing in as another person, including after a death. Stored credentials are not the operator's recognized access path, and using them can violate the terms of service.
  • Operators provide other paths. Where an operator offers a designation tool — Apple's Legacy Contact, Google's Inactive Account Manager, a beneficiary designation — that mechanism grants access the operator recognizes. A password manager's own emergency-access or legacy feature passes credentials through a controlled process. Digital assets named in a will or trust give a fiduciary authority under each state's Revised Uniform Fiduciary Access to Digital Assets Act (RUFADAA).
SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from Turo Inc. primary sources (20 pages reviewed). How we research.

Turo customer support

Turo Customer Support

Claims team (US)

1-415-965-4525Monday-Saturday 5:00 AM-5:00 PM PT (except holidays)

Account deletion requests

Mailing address

111 Sutter Street, San Francisco, CA 94104
Verified Oct 2026

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