What happens to Teachable earnings when someone dies
Teachable publishes no process specific to a deceased person's account; a written request goes in through Teachable's support ticket system.
Teachable decides what happens to Teachable earnings after a death case by case; its terms promise no transfer.
Teachable publishes no process specific to a deceased person's account; a written request goes in through Teachable's support ticket system. The request takes 5 documents.
How to request a transfer
- •The death certificate
- •Letters testamentary or letters of administration, or other proof of authority over the estate
- •The school name or URL and the Primary Owner account email
- •Photo ID, business documents, billing details or tax forms, if Support asks for them
- •Sales transactions and user lists, exported as CSV files
- •Videos, PDFs, audio and resources, downloaded one by one, since there is no whole-course export
Required Documents
- A copy of the requester's photo ID: if Teachable requests it to settle account ownership
- Business documents showing ownership of any entity that owns the school: if Teachable requests them to settle account ownership. The Terms name a charter, certificate of incorporation, LLC agreement or business license.
- Billing information and details: if Teachable requests them to settle account ownership
- Copies of tax forms: if Teachable requests them to settle account ownership. The Terms ask for certified copies of tax forms.
- Other documentation Teachable deems necessary: if Teachable requests it to settle account ownership
What Teachable, Inc. (part of Hotmart Company)'s terms say at death
- 2.6
“Should a dispute arise, Teachable reserves the right to determine the account ownership in its sole judgment, and the ability to transfer the account to the rightful owner, unless otherwise prohibited by law.”1
What Teachable, Inc. (part of Hotmart Company) says happens10
- Continuing a shop, channel or listing
Teachable's Delete Your School article says that if the Primary Owner is unavailable, an Account Recovery Process can be started to transfer ownership.2
- Subscriptions and billing
A paid Teachable plan renews automatically at the end of each billing cycle unless a cancellation request is sent in writing to support@teachable.com or made in the account.1
A cancellation takes effect at the end of the current billing cycle. Cancelling the plan does not stop student subscriptions at once: they may continue for up to 30 days after the plan ends, and students may still be charged.3
- Closing the account
When a plan payment fails or the plan is cancelled, the school is automatically taken offline and students immediately lose access to all content.4
Teachable no longer offers a free plan, so a school whose paid plan is cancelled stays offline until a new paid plan is bought.3
- Deletion and data retention
Content and settings stay intact while a school is offline, but Teachable states it "cannot guarantee content accessibility indefinitely"; content is permanently deleted only on an explicit deletion request or account deletion.3
After a school, course or account is cancelled or deleted, its content may be irretrievable.1
Deleting a school is permanent and cannot be undone, cancels any active billing plan immediately, and does not refund any sales made.2
- Inactive accounts and expiry
An account without an active subscription may be deleted if it stays inactive, for example if the user fails to log in, for a continuous period of at least six months; accounts on paid plans count as active.1
- Balances, payouts and refunds
On Teachable's own gateways (Teachable Payments and the Monthly Payment Gateway), Teachable is the creator's payment collection agent and is responsible for remitting the funds to the creator.1
On the Monthly Payment Gateway, funds are paid on the first of the month no earlier than 30 days after the end of the month of the sale. A Custom Payment Gateway is a third-party payment service outside the Teachable Services, and its payouts follow that service's own policies.1
On Teachable Payments, earnings go to the school's Teachable Payments account, a Stripe Express account connected to the school, with no reserve, and are paid to the linked bank account daily, about two business days after each sale.5
On Teachable Payments, payouts are placed on hold if a school's earnings exceed $500 and required tax forms have not been submitted. Author and affiliate earnings handled by Teachable are paid out by Teachable.5
Teachable Payments replaced the legacy gateway. The Monthly Payment Gateway is no longer available for new schools; existing schools on it keep their sales and payouts there.6
The legacy Teachable Pay gateway withholds a reserve from some transactions: a standard 10% unlocked 45 days after purchase, and up to 100% with a 14-day unlock for new schools.7
Pending payouts continue to be processed after a plan is cancelled.3
- Verifying the requester
Teachable asks that support email always come from the address associated with the account, to route the request correctly.8
- Passwords and login
The Messenger is opened from inside the school admin, so a request from someone who cannot log in goes to Teachable Support by email.8
- Support response times
Support Specialists work Monday to Friday, 10am to 8pm EST, and most requests receive a response within a few hours during business hours; complex or escalated issues may take longer.8
- Other ways to reach the provider
Teachable lists billing@teachable.com for renewals, refunds and receipts and privacy@teachable.com for account deletion or data privacy requests. Phone support is not available.8
Not in Teachable's published guidance12
- A process for a deceased account holder
- How long a request takes
- A form for estate requests
- A mailing address for a written request
- A phone number for this
- A path to refund a balance to the estate
- A complete list of the documents to send
- Whether a certified death certificate is required
- Disclosure of account content
- An estates email address
- A death, estate or heir provision in the Terms of Use
- Details of the Account Recovery Process
A written request to Teachable can ask it to preserve the account while the estate is opened, provide purchase and transaction records for the estate inventory, refund an unspent balance and transfer the earnings to the estate.
Digital Assets Recovery Letter for Teachable drafts that request from the estate's details.
Sources
Data sourced from Teachable, Inc. (part of Hotmart Company) primary sources (11 pages reviewed). How we research.
Teachable estate claims
Teachable Support (creator support and account recovery)
Website
Is this your situation?
Get a complete guide for your specific circumstances.
Forms for Settling an Estate
Free forms for settling an estate: the probate petition, small estate affidavit, notice to creditors, inventory, and closing forms.
Affidavit of Death
Put a joint owner's or a transfer on death deed owner's death on the land records with the affidavit your state's statute names, laid out for recording.
IRS Form 56
Notify the IRS that you are the fiduciary of an estate, a trust or a person, or end a notice filed before, on the official form.
Digital Assets Recovery Letter
Prepare a letter requesting a deceased person's online accounts, points, and balances from the program that holds them.
Petition for Probate and Letters
Open probate and ask the court to appoint you and issue Letters Testamentary or Letters of Administration.
Notice to Creditors
Notify estate creditors and start the claim period — the published notice plus mailed copies for known creditors.
Renunciation of Executor
Decline an appointment as executor named in a will — the writing filed with the court before anyone is appointed.
Tools for Settling an Estate
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A step-by-step checklist for the days, weeks, and months after a death, with state rules noted where they apply.
