What happens to a Squarespace account when someone dies
Squarespace publishes its own process for a deceased person's account; a request goes in through Squarespace's online form.
Squarespace decides what happens to a Squarespace account after a death case by case; its terms promise no transfer.
Squarespace publishes its own process for a deceased person's account: Submit a request about a deceased customer's account; a request goes in through Squarespace's online form. The request takes 2 documents.
How to request a transfer
- •The URL of the Squarespace site, or the Acuity client scheduling page link
- •Your full name, the deceased person's full name, and your relationship to them
- •What you want done: keep the site active and public, or cancel the site and other subscriptions
- •An image of the obituary, death certificate or other documents, and any legal representation documentation
- •Keep it published by updating the billing information to a new payment method.
- •Take it offline by cancelling the website subscription and any connected Squarespace domains or Google Workspace.
- •Or turn off auto-renew, which leaves the site up until the next renewal date.
Required Documents
- Obituary, death certificate or other documents: The form asks for an image of the obituary, the death certificate, or other documents.
- Legal representation documentation: where there is any. Squarespace lists it as an additional document.
What Squarespace says happens6
- Subscriptions and billing
If the card on the site is still active, the subscription may renew on the next renewal date; if the card was cancelled or auto-renew was off, the subscription expires and the site goes offline.1
- Closing the account
After access is granted, cancelling the website subscription removes the site's content from public view; turning off auto-renew leaves the site up until the next renewal date.1
Of the site settings, the Billing role can delete the site; it cannot manage or connect domains, import or export content, or change site ownership.2
A Squarespace 5 site, on the legacy platform, does not allow permissions to be edited, but Squarespace can cancel or remove it.4
- Continuing a shop, channel or listing
A Billing contributor can change or cancel subscriptions and view invoices, but cannot add or edit content.2
- Transfer at death
Whoever starts a domain transfer, the transfer code goes only to the domain's Owner contact (Squarespace Domains LLC) or Admin contact (Tucows).3
- How requests are reviewed
Squarespace reviews each request, may respond with more questions, and emails the next steps; it says the reviews may take time.1, 4
Information in a request may be forwarded to the contact email Squarespace has on file for the account owner.4
In an ownership dispute, Squarespace's terms reserve to it the decision on who rightfully owns an account or subscription, domain registrations included, and whether to transfer it, and it may ask for documentation such as a government-issued photo ID.5
- Other ways to reach the provider
Squarespace support runs 24 hours a day, 7 days a week by email and live chat, and does not offer phone support.6
Forms Squarespace uses1
- Submit a request about a deceased customer's account
A request about a deceased customer's Squarespace site or Acuity Scheduling account.4
Completed by a relative or the executor. Completed online.
Not in Squarespace's published guidance2
- How long a request takes
- A phone number for this
Sources6
A written request to Squarespace can ask it to transfer the registration to a new registrant, provide purchase and transaction records for the estate inventory, close the account and preserve the account while the estate is opened.
Digital Assets Recovery Letter for Squarespace drafts that request from the estate's details.
Sources
Data sourced from Squarespace primary sources (12 pages reviewed). How we research.
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Forms for Settling an Estate
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Affidavit of Death
Put a joint owner's or a transfer on death deed owner's death on the land records with the affidavit your state's statute names, laid out for recording.
IRS Form 56
Notify the IRS that you are the fiduciary of an estate, a trust or a person, or end a notice filed before, on the official form.
Digital Assets Recovery Letter
Prepare a letter requesting a deceased person's online accounts, points, and balances from the program that holds them.
Petition for Probate and Letters
Open probate and ask the court to appoint you and issue Letters Testamentary or Letters of Administration.
Notice to Creditors
Notify estate creditors and start the claim period — the published notice plus mailed copies for known creditors.
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