What happens to Squarespace accounts when the owner dies
Squarespace has a formal process for transferring accounts after an account holder dies
Squarespace Customer Support
Deceased Account Requests
No published timeline; handled through support on a case-by-case basis
Squarespace has a dedicated support path for deceased account holders but does not grant administrative control. Per the deceased-account article, the family or representative receives Billing permissions only; Squarespace states it "can't provide you with administrative control of the site" or "the ability to edit the site's content." Billing users can cancel the subscription, change the billing plan, upgrade a trial to paid service, view and change billing information, and view invoices. They cannot add or edit content, make design changes, access analytics, add or delete pages, manage domains, invite contributors, or access most administrative settings. E-commerce orders, customer data, Acuity Scheduling client records, and email campaign subscriber lists all require higher permission levels that Squarespace does not grant through the deceased-account process. Squarespace 5 sites and legacy Acuity Scheduling accounts without a Squarespace login cannot receive billing access at all; only cancellation or removal is offered.
How to request a transfer
Here is the process for transferring Squarespace accounts after the account holder dies:
- •Deceased person's full name and the site URL(s)
- •Your full name, email address, and relationship to the deceased
- •Obituary or death certificate
- •Scan of your government-issued ID or driver's license
- •Legal representation documents if applicable (letters testamentary, executor appointment)
- •You can cancel the subscription, change the billing plan, upgrade a trial to paid service, view and change billing information, and view invoices
- •You cannot add or edit content, make design changes, or add/delete pages
- •You cannot access analytics or site settings
- •You cannot access e-commerce orders, customer data, inventory, or issue refunds
- •You cannot access Acuity Scheduling client records or appointment history
- •You cannot export email campaign subscriber lists or mailing lists
- •You cannot manage domains, invite contributors, or modify access levels
- •You cannot unlock domains or receive EPP transfer codes (the auth code is emailed only to the registrant contact on file for the domain, which is typically the deceased's email and may differ from the Squarespace login email)
Required Documents
- Obituary or death certificate
- Scan of government-issued ID or driver's license (of the person submitting the request)
- Legal representation documents if applicable (letters testamentary, executor appointment)
Timeline
No published timeline; handled through support on a case-by-case basis
Frequently asked questions
Everything in the account (websites, online stores, domains, Acuity Scheduling, email campaigns, member areas) remains active as long as the payment method on file is active. Without intervention, subscriptions either auto-renew or expire at the next billing date. Squarespace has a deceased-account process, but it only grants billing-level permissions. Full administrative access is not provided.
No. The deceased-account process grants billing permissions only, per Squarespace's own documentation. Billing users can cancel the subscription or update payment information, but cannot access e-commerce orders, customer information, inventory, analytics, or site content.
For Acuity accounts connected to a current Squarespace login, the deceased-account process may grant billing-level access to maintain or cancel the subscription. For legacy Acuity Scheduling accounts without a Squarespace login (and for Squarespace 5 sites), Squarespace will only cancel or remove the account. In neither case is access to client records, appointment history, or the Acuity admin panel provided.
This is extremely difficult. Domain transfer requires an EPP/authorization code, which Squarespace emails to the registrant contact on file for the domain. That contact email is often the deceased's personal address and may differ from the Squarespace login. The deceased-account process grants billing permissions on the site subscription, not domain ownership, so without access to the registered contact mailbox the domain cannot be transferred to another registrar.
You need the deceased person's name and site URL(s), your name and relationship to the deceased, an obituary or death certificate, a scan of your government-issued ID or driver's license, and any legal representation documents such as letters testamentary.
The recipient can use transferred accounts under the program's normal terms. Keeping the deceased account holder's account number and contact details on file simplifies this process for the executor or surviving family.
Sources
Data sourced from Squarespace primary sources (11 pages reviewed). How we research.
Squarespace Customer Support
Deceased Account Requests
No published timeline; handled through support on a case-by-case basis
