What happens to Square Enix account when the owner dies
Square Enix Holdings Co., Ltd. account are forfeited under the program's terms when the account is closed
Square Enix Support Center (Account)
Square Enix Support Center (no dedicated estate process; account and subscription cancellation are self-service)
Cancelling a subscription or an account through the self-service Mog Station / Account Management System is immediate, but already-paid game time runs to the end of the current billing cycle. Square Enix does not publish a timeline for support-form requests because it does not operate a dedicated deceased-account or estate process.
Under Square Enix Holdings Co., Ltd.'s terms, Square Enix account do not constitute property of the account holder and are forfeited when the account is closed upon death. There is no established process for transferring account to heirs or the estate.
Some families have reported receiving accommodations from Square Enix Holdings Co., Ltd. customer service, though this is not part of the official policy.
What to do
After a Square Enix account holder's death, here is how to proceed:
- •Square Enix does not provide refunds on subscriptions, so cancel before the next recurring billing date
- •Any game time already paid for runs until the end of the current billing cycle
- •For FFXI and the general recurring-billing flow, see How to cancel and reactivate automatically continuous subscriptions
- •Square Enix warns that after cancelling, the account and all content and services associated with it cannot be recovered
- •Cancel any active subscription first, since deleting the account does not refund prepaid time
Required Documents
- Access to the Square Enix Account login (Square Enix ID and password), which allows the executor to cancel the subscription or the account directly
- If account access is not available, Square Enix directs account-specific issues through its support form at support.na.square-enix.com; it does not publish an estate-claims process or a document checklist for deceased accounts
Timeline
Cancelling a subscription or an account through the self-service Mog Station / Account Management System is immediate, but already-paid game time runs to the end of the current billing cycle. Square Enix does not publish a timeline for support-form requests because it does not operate a dedicated deceased-account or estate process.
Frequently asked questions
No. Square Enix grants only a limited, non-assignable, non-transferable license to use its Services, and states that characters and in-game virtual goods are non-transferable and have no monetary value, with players acquiring no ownership rights in them. For FINAL FANTASY XIV, Square Enix states that all character data is tied to the service account it was created on and that it cannot move character data to another account. There is no estate-transfer or beneficiary path for a Square Enix Account.
It is effectively forfeited. The account, characters, purchased game licenses, and any Crysta balance cannot be transferred to family or the estate. The practical action after a death is to cancel any recurring FINAL FANTASY XIV or FINAL FANTASY XI subscription so it stops billing, and optionally to cancel the account itself. Square Enix warns that a cancelled account, and all content and services associated with it, cannot be recovered.
Log into the Mog Station with the Square Enix Account, select "Service Account Status," and choose "Cancel Subscription." Square Enix warns to click "Cancel Subscription" rather than "Cancel Service Account," because the latter deletes the entire service account and its characters. Square Enix does not provide refunds on subscriptions, so cancel before the next recurring billing date; any time already paid for runs to the end of the current cycle.
Square Enix does not publish a dedicated deceased-account or estate-claims process and does not list documents (such as a death certificate or letters of administration) for one. Because nothing on the account can be transferred, the handling is the same self-service cancellation any account holder uses: cancel the subscription through the Mog Station and, if desired, cancel the account through the Square Enix Account Management System. Account-specific questions go through the support form at support.na.square-enix.com.
No. Crysta and other virtual credits "are not currency or property and have no monetary value" under Square Enix's terms, and purchased licenses are tied to the account under a non-transferable license. None of it can be refunded or moved to another person's account. Any remaining balance and purchased content are lost when the account is closed.
Because account are forfeited at death, lifetime use is the only reliable strategy. Redeeming or sharing Square Enix account while the account holder is alive ensures their value is not lost.
Sources
Data sourced from Square Enix Holdings Co., Ltd. primary sources (8 pages reviewed). How we research.
Square Enix Support Center (Account)
Square Enix Support Center (no dedicated estate process; account and subscription cancellation are self-service)
Cancelling a subscription or an account through the self-service Mog Station / Account Management System is immediate, but already-paid game time runs to the end of the current billing cycle. Square Enix does not publish a timeline for support-form requests because it does not operate a dedicated deceased-account or estate process.
