What happens to a Square Enix account when someone dies

“You agree that your Square Enix Account is non-transferable and, therefore, may not be transferred to or used by anyone other than you.”¹

Square Enix licenses its services under a non-transferable license, and content downloaded from it remains Square Enix property: the holder receives neither title nor intellectual property rights.^{2, 1}

The registered name on an account cannot be changed to a different person, even an immediate family member.³

Final Fantasy XIV character data is tied to the service account it was created on, and Square Enix states it cannot move character data to another service account or Square Enix Account.⁴

Under the Terms, virtual credits such as Crysta "are not currency or property and have no monetary value," and there is no right to a refund of unused credits except where the law requires one.²

Crysta may not be transferred to any other person or entity for any reason.¹

The Support Center does not refund subscriptions, so a subscription is cancelled before its recurring billing date; time already paid for can still be used to the end of the period.⁵

Final Fantasy XIV paid retainers are a separate recurring option, and cancelling them does not cancel the recurring game time.⁶

The Terms direct a request to terminate an account to the regional customer support center.²

Once a Square Enix Account is terminated, Square Enix reserves the right to delete it permanently, and a cancelled account and all its content and services cannot be recovered.^{2, 7}

Square Enix states that account information should never be given to anyone other than a legal guardian, a minor in the holder's care, or a Support Center representative.⁸