What happens to Peloton accounts when the owner dies
Peloton Interactive, Inc. accounts are forfeited under the program's terms when the account is closed
Peloton Member Support
Peloton Interactive, Inc. — Legal Department / Privacy Team (written estate correspondence and account deletion; not a dedicated deceased-user channel)
441 Ninth Avenue, Sixth Floor, New York, NY 10001 USA, Attn: Legal Department
Cancellation through the account at onepeloton.com/mymembership takes effect at the end of the current Membership billing period, and Peloton does not publish a separate estate-claim timeline because the membership is cancelled rather than transferred. A billing error must be reported within 60 days of the billing date; Peloton states it will not issue refunds or credits after that window except where required by applicable law. Account deletion through the Privacy Request Form can take up to 30 days, and an uncancelled membership keeps billing during that period. A Peloton History Summary generates instantly. Activating equipment under a new owner's account can be done as soon as the device is factory-reset and the new owner starts their own All-Access Membership. Peloton publishes no bereavement or inheritance process and therefore no timeline for one.
Peloton Interactive, Inc.'s terms state that accounts are not the property of the account holder and are forfeited at death. The program does not provide a mechanism for transferring accounts to heirs.
There are reports of Peloton Interactive, Inc. making exceptions through customer service, but these accommodations are discretionary and not guaranteed.
What to do
If a Peloton account holder has passed away, here is what to do:
- •Sign in and go to onepeloton.com/mymembership (Peloton's support article uses account.onepeloton.com/mymembership), click Manage next to the subscription, then Pause or cancel.
- •Contact Peloton Member Support at 1-866-679-9129, or use live chat from the support site, to request cancellation. Peloton publishes Member Support hours of 6 AM to 12 AM ET, 7 days a week.
- •If the estate needs a short breathing space rather than an immediate decision, Peloton also offers a 1-, 2-, or 3-month pause on an All-Access Membership; billing resumes automatically at the end of the pause, so it is a delay, not a stop.
- •An App Membership bought through Apple or Google is billed by that store, and Peloton states it is not allowed to cancel a third-party App subscription on a member's behalf -- that one has to be cancelled in the store account.
- •Peloton will not issue refunds or credits for a billing error reported more than 60 days after the billing date, except where required by applicable law, so raise any post-death charge promptly.
- •Enter the serial number and an email address at onepeloton.com/history-summary; the report generates instantly in the browser and can be downloaded.
- •Serial number locations: Bike and Bike+ inside or behind the front fork or behind the flywheel; Tread and Tread+ on the deck to the right of the power switch assembly; Row inside the hub stabilizers.
- •The report covers workout count, hours ridden, service visit history, number of total owners, whether any Peloton Protection Plan is transferable, and whether the serial number falls under a recall.
- •Peloton states the History Summary "does not contain or share any personally identifiable information," and its supplemental terms describe it as a reference guide only.
- •The 12-month hardware Limited Warranty does not survive a transfer -- Peloton states "Peloton's Limited Warranty is not transferable to second-hand owners."
- •A Peloton Protection Plan is different: Peloton states "Protection plans sold after April 5, 2022 are transferable," and the beneficiary should obtain and keep the original owner's protection plan order confirmation, since Peloton asks for it when service is requested.
- •If nobody is keeping the equipment, ask about the plan instead of abandoning it: Peloton states Protection Plans "can be returned at any time for a pro-rated refund."
- •Only the original owner is eligible to buy a Protection Plan, so a beneficiary cannot add one to inherited equipment.
- •To request service under a plan, Peloton asks for proof of purchase, the product serial number, and the protection plan order confirmation, by chat or at 1-866-679-9129 (published hours for that line: 9 AM to 9 PM EST, every day).
- •On the deceased member's device, run a factory reset (Settings > System > Factory Reset) so the equipment can be activated under a new account. Peloton states this should be done before the new owner activates.
- •The new owner signs in to their own Peloton account (or creates one) on the equipment, using the email address associated with the equipment activation, and starts their own All-Access Membership.
- •Peloton charges new members activating used equipment from a private seller a one-time $95 used equipment activation fee, which it states includes a $25 spare parts credit, a 50% off coupon for up to three pairs of Peloton cycling shoes and a Bike mat, and a virtual onboarding session. See Buying Used Peloton Equipment.
- •Check the touchscreen generation before assuming the equipment is usable: Peloton states it no longer provides software support for first-generation touchscreens (serial numbers beginning 7201, 015, 014, or 0B0), which retain only the Just Ride feature.
- •Recalls. Peloton states "It's illegal to sell recalled products that haven't been repaired," and on November 6, 2025 announced a voluntary recall of seat posts for certain Original Series Bike+ models manufactured from December 2019 through July 2022 for sale in the U.S. and Canada. The History Summary flags recall status by serial number.
- •Rental Program Bikes. Peloton states Bikes from the Peloton Rental Program "cannot be resold or transferred," and that it will not activate an All-Access Membership on a resold Rental Program Bike or Bike+.
- •Peloton runs its own resale marketplace, Peloton Repowered (repowered.onepeloton.com/sell), available in the New York City, Washington D.C., and Boston metropolitan areas; otherwise Peloton states it does not endorse or take responsibility for secondary sales.
Required Documents
- Access to the deceased member's Peloton account (email and password) to cancel the membership, generate invoices, and download workout data online
- Death certificate, and letters testamentary or the equivalent appointment order, if contacting Peloton Member Support or the Legal Department in writing on behalf of the estate
- The equipment serial number -- the one document an estate can always get. It is stamped on the machine and unlocks the free Peloton History Summary without any account access
- Proof of purchase and, if one exists, the Peloton Protection Plan order confirmation -- Peloton asks for both plus the serial number before providing service under a plan, and the beneficiary who keeps the equipment needs the confirmation transferred to them
- For equipment kept by a family member: a separate Peloton account and All-Access Membership for the new owner, plus the one-time $95 used equipment activation fee (no inheritance documentation transfers the deceased member's membership)
- For an account-deletion request: whatever the Peloton Privacy Request Form asks for; Peloton publishes no deceased-user variant of that form
Timeline
Cancellation through the account at onepeloton.com/mymembership takes effect at the end of the current Membership billing period, and Peloton does not publish a separate estate-claim timeline because the membership is cancelled rather than transferred. A billing error must be reported within 60 days of the billing date; Peloton states it will not issue refunds or credits after that window except where required by applicable law. Account deletion through the Privacy Request Form can take up to 30 days, and an uncancelled membership keeps billing during that period. A Peloton History Summary generates instantly. Activating equipment under a new owner's account can be done as soon as the device is factory-reset and the new owner starts their own All-Access Membership. Peloton publishes no bereavement or inheritance process and therefore no timeline for one.
Frequently asked questions
No. The Peloton Membership Terms state that Activation Codes cannot be assigned or transferred to a third party "except as may be expressly authorized by Peloton" and "cannot be transferred by operation of law, such as by inheritance, in bankruptcy, or in connection with a divorce." The Terms of Service add that gifted All-Access Memberships cannot be assigned or transferred either. Neither the All-Access Membership nor the App Membership passes to a survivor. A family member who keeps the equipment must set up their own Peloton account and All-Access Membership to use it.
The 12-month hardware Limited Warranty does not. Peloton states that "Peloton's Limited Warranty is not transferable to second-hand owners" and that the 12-month Limited Warranty "does not transfer to a second-hand buyer." A Peloton Protection Plan is different: Peloton states that "Protection plans sold after April 5, 2022 are transferable," and directs the new owner to request and retain the original owner's protection plan order confirmation, since Peloton asks for it (together with proof of purchase and the serial number) before providing service under a plan. Only the original owner is eligible to purchase a Protection Plan, so a beneficiary cannot add one afterwards.
Peloton publishes that "Peloton Protection Plans can be returned at any time for a pro-rated refund." Plans run 48 months in total, so an estate settling within the first few years may have substantial unused coverage, and it is simply lost if nobody asks. Request the return through Peloton Member Support at 1-866-679-9129 with the proof of purchase, the equipment serial number, and the protection plan order confirmation. Peloton does not publish an estate-specific refund process, so how it handles a request made by a personal representative is at its discretion.
Yes, until someone cancels. A Peloton membership recurs on a monthly or annual basis until it is cancelled, so a deceased member's membership keeps billing the payment method on file. Cancel at onepeloton.com/mymembership (Manage, then Pause or cancel) or by calling Peloton Member Support at 1-866-679-9129. The Membership Terms state a cancelling member "will not be eligible for a prorated refund of any portion of the Peloton Membership fee paid for the then-current Peloton Membership period," and Peloton will not issue refunds or credits for a billing error reported more than 60 days after the billing date except where required by applicable law -- so act quickly.
The equipment is tangible personal property and passes through the estate like any other belonging. It can be kept, sold, donated, or recycled, with two exceptions to check first. Peloton states that Bikes from the Peloton Rental Program "cannot be resold or transferred" and that a resold rental Bike is ineligible for an All-Access Membership; and Peloton states "It's illegal to sell recalled products that haven't been repaired," having announced on November 6, 2025 a voluntary recall of seat posts for certain Original Series Bike+ models made from December 2019 through July 2022. To use a kept device, the new owner factory-resets it (Settings > System > Factory Reset) and activates it under their own Peloton account and All-Access Membership.
Use the Peloton History Summary at onepeloton.com/history-summary. It needs only the serial number stamped on the machine plus an email address, generates instantly in the browser, and covers workout count, hours ridden, service visit history, number of total owners, whether a Peloton Protection Plan is transferable, and whether the serial number falls under a recall. Serial numbers are inside or behind the front fork or behind the flywheel on a Bike or Bike+, on the deck to the right of the power switch assembly on a Tread or Tread+, and inside the hub stabilizers on a Row. Peloton states the report contains no personally identifiable information.
Yes. Peloton states that new members activating used equipment from a private seller pay a one-time $95 used equipment activation fee, which it says includes a $25 spare parts credit, a 50% off coupon for up to three pairs of Peloton cycling shoes and a Bike mat, and a virtual onboarding session. That is on top of the new owner's own recurring All-Access Membership. The previous owner (or the executor) first runs a factory reset so the device can be set up under the new owner's account.
Only by downloading it first. The workout history and profile are attached to the deceased member's account, not to the equipment, and Peloton states that deleting the account removes "all associated information, including workouts and achievements" and cannot be reversed. Before closing anything, sign in to the Member profile, open the Workouts tab, and click Download Workouts in the top right; Peloton delivers a spreadsheet of workout details including minutes in class, mileage, total output, and calories burned.
Cancellation and deletion are two separate steps. Cancel the membership first at onepeloton.com/mymembership or through Member Support at 1-866-679-9129. Then submit Peloton's Privacy Request Form at preferences.onepeloton.com and select "Deletion/Erasure" under request type. Peloton states the deletion process can take up to 30 days and that an active membership keeps charging during it, which is why cancellation has to come first. Peloton publishes no deceased-user variant of that form.
Since Peloton accounts are forfeited at death under the official terms, accounts can only be used during the account holder's lifetime. Redeeming, transferring, or sharing accounts while the account is active preserves their value.
Sources
Data sourced from Peloton Interactive, Inc. primary sources (14 pages reviewed). How we research.
Peloton Member Support
Peloton Interactive, Inc. — Legal Department / Privacy Team (written estate correspondence and account deletion; not a dedicated deceased-user channel)
441 Ninth Avenue, Sixth Floor, New York, NY 10001 USA, Attn: Legal Department
Cancellation through the account at onepeloton.com/mymembership takes effect at the end of the current Membership billing period, and Peloton does not publish a separate estate-claim timeline because the membership is cancelled rather than transferred. A billing error must be reported within 60 days of the billing date; Peloton states it will not issue refunds or credits after that window except where required by applicable law. Account deletion through the Privacy Request Form can take up to 30 days, and an uncancelled membership keeps billing during that period. A Peloton History Summary generates instantly. Activating equipment under a new owner's account can be done as soon as the device is factory-reset and the new owner starts their own All-Access Membership. Peloton publishes no bereavement or inheritance process and therefore no timeline for one.
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