What happens to Peloton accounts when the owner dies
Peloton Interactive, Inc. accounts are forfeited under the program's terms when the account is closed
Peloton Member Support (membership cancellation)
Cancellation through the online account at onepeloton.com/mymembership takes effect according to the billing cycle; Peloton does not publish a separate estate-claim timeline because the membership is simply cancelled rather than transferred. Activating equipment under a new owner's account can be done as soon as the device is factory-reset and the new owner starts their own All-Access Membership. Peloton does not publish a bereavement or inheritance process for memberships.
Peloton Interactive, Inc.'s terms state that accounts are not the property of the account holder and are forfeited at death. The program does not provide a mechanism for transferring accounts to heirs.
There are reports of Peloton Interactive, Inc. making exceptions through customer service, but these accommodations are discretionary and not guaranteed.
What to do
If a Peloton account holder has passed away, here is what to do:
- •Sign in to the Peloton account and go to onepeloton.com/mymembership to change or terminate the membership, or
- •Contact Peloton Member Support at 1-866-679-9129 to request cancellation.
- •On the deceased member's device, run a factory reset (Settings > System > Factory Reset) so the equipment can be activated under a new account.
- •The new owner signs in to their own Peloton account (or creates one) on the equipment and starts their own All-Access Membership.
- •For equipment received secondhand, Peloton charges a one-time Used Equipment Activation Fee in addition to the recurring All-Access Membership. See Buying Used Peloton Equipment.
Required Documents
- Access to the deceased member's Peloton account (email and password) to cancel the membership and download workout data online
- Death certificate, if contacting Peloton Member Support to cancel the membership on behalf of the estate
- For equipment kept by a family member: a separate Peloton account and All-Access Membership for the new owner (no inheritance documentation transfers the deceased member's membership)
Timeline
Cancellation through the online account at onepeloton.com/mymembership takes effect according to the billing cycle; Peloton does not publish a separate estate-claim timeline because the membership is simply cancelled rather than transferred. Activating equipment under a new owner's account can be done as soon as the device is factory-reset and the new owner starts their own All-Access Membership. Peloton does not publish a bereavement or inheritance process for memberships.
Frequently asked questions
No. The Peloton Membership Terms state that Activation Codes cannot be assigned or transferred to a third party and "cannot be transferred by operation of law, such as by inheritance." Neither the All-Access Membership nor the App Membership passes to a survivor. A family member who keeps the equipment must set up their own Peloton account and All-Access Membership to use it.
Yes, until someone cancels. A Peloton membership cycle recurs on a monthly or annual basis until it is cancelled, so a deceased member's All-Access or App Membership keeps billing the payment method on file. A survivor should cancel promptly at onepeloton.com/mymembership or by calling Peloton Member Support at 1-866-679-9129.
The equipment is tangible personal property and passes through the estate like any other belonging. It can be kept, sold, donated, or recycled. To use a kept device, the new owner factory-resets it (Settings > System > Factory Reset) and activates it under their own Peloton account and All-Access Membership. The deceased member's membership does not transfer with the device.
The workout history and profile are attached to the deceased member's account, not to the equipment, so they are lost when the account is closed. Before closing the account, sign in, open the Workouts tab, and choose Download Workouts to save a copy of the workout history and data.
Yes. When equipment is activated under a new owner who received it secondhand, Peloton charges a one-time Used Equipment Activation Fee in addition to the recurring All-Access Membership. The previous owner first runs a factory reset so the device can be set up under the new owner's account. See Peloton's Buying Used Peloton Equipment support article.
Sign in to the deceased member's Peloton account and go to onepeloton.com/mymembership to terminate the membership, or contact Peloton Member Support at 1-866-679-9129 to request cancellation. Because the membership auto-renews, cancelling is what stops the recurring charge; there is no separate estate-transfer process for the membership itself.
Since Peloton accounts are forfeited at death under the official terms, accounts can only be used during the account holder's lifetime. Redeeming, transferring, or sharing accounts while the account is active preserves their value.
Sources
Data sourced from Peloton Interactive, Inc. primary sources (8 pages reviewed). How we research.
Peloton Member Support (membership cancellation)
Cancellation through the online account at onepeloton.com/mymembership takes effect according to the billing cycle; Peloton does not publish a separate estate-claim timeline because the membership is simply cancelled rather than transferred. Activating equipment under a new owner's account can be done as soon as the device is factory-reset and the new owner starts their own All-Access Membership. Peloton does not publish a bereavement or inheritance process for memberships.
