Planning ahead for your Peloton accounts
Peloton Interactive, Inc. accounts cannot be transferred and have no beneficiary option — here is what you can do while the account is active
Peloton Member Support
Peloton Interactive, Inc. — Legal Department / Privacy Team (written estate correspondence and account deletion; not a dedicated deceased-user channel)
441 Ninth Avenue, Sixth Floor, New York, NY 10001 USA, Attn: Legal Department
Peloton Interactive, Inc.'s terms state that accounts are forfeited when the account holder dies. Lifetime planning is the only path to extracting value from the account before that happens.
How to protect your Peloton accounts
Here are 6 steps to protect and manage your Peloton accounts while the account is active:
Family sharing
A single All-Access Membership ($49.99/month) covers everyone in one household at one residential address, supporting up to 20 user profiles and one Peloton Product from each category (Bike, Tread, Row) plus the Peloton Guide and App. Two products of the SAME type (two Bikes, or a Tread and a Tread+) require two separate All-Access Memberships. This household sharing happens within one account holder's membership; it is not a transfer of ownership and does not survive that account holder. The App Membership is a single-user Membership and cannot be shared with a secondary user. Neither membership can be reassigned to another person, including by inheritance.
Should you save your passwords for your family?
Some people store account passwords so a family member can sign in later. The practice has three practical limits:
- Two-factor authentication often blocks it. Most accounts require a second factor — a code sent to a phone, an authenticator app, a passkey, or a physical key. A saved password alone frequently does not grant access, and the recovery codes that would are easy to lose or let go stale.
- It usually conflicts with the platform's terms. Most operators prohibit account sharing and signing in as another person, including after a death. Stored credentials are not the operator's recognized access path, and using them can violate the terms of service.
- Operators provide other paths. Where an operator offers a designation tool — Apple's Legacy Contact, Google's Inactive Account Manager, a beneficiary designation — that mechanism grants access the operator recognizes. A password manager's own emergency-access or legacy feature passes credentials through a controlled process. Digital assets named in a will or trust give a fiduciary authority under each state's Revised Uniform Fiduciary Access to Digital Assets Act (RUFADAA).
Frequently asked questions
Record your Peloton account email and which membership is active so your executor can cancel it and stop the recurring charge. Write down each machine's serial number and keep the original proof of purchase and any Peloton Protection Plan order confirmation with it -- those three documents are what Peloton asks for before servicing, transferring, or refunding anything. Export any workout history you want preserved (Workouts tab > Download Workouts), and decide who should receive the equipment, telling them they will need their own account, their own All-Access Membership, and a one-time $95 used equipment activation fee to use it.
An inventory listing the Peloton account lets a fiduciary identify it and act on it through the operator's official channels.
Peloton does not support beneficiary designations. Unlike financial accounts, there is no way to name a beneficiary on this type of account.
Sources
Data sourced from Peloton Interactive, Inc. primary sources (14 pages reviewed). How we research.
Peloton Member Support
Peloton Interactive, Inc. — Legal Department / Privacy Team (written estate correspondence and account deletion; not a dedicated deceased-user channel)
441 Ninth Avenue, Sixth Floor, New York, NY 10001 USA, Attn: Legal Department
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