What happens to a Paramount+ account when someone dies
Paramount Skydance publishes no process specific to a deceased person's account; a written request goes by mail.
Under Paramount Skydance's terms, a Paramount+ account closes when the holder dies and nothing in it passes to anyone.
Paramount Skydance publishes no process specific to a deceased person's account; a written request goes by mail to 680 Folsom Street, San Francisco, CA 94107. The request takes 3 documents. Legal Department (CBS Interactive Inc.) answers at 1-888-841-3343.
What to do
- •Billed by Paramount+: Account, then Cancel subscription on paramountplus.com, or chat with an agent through the blue chat bubble when the account cannot be reached.
- •Billed by Apple: Settings, the member's name, Subscriptions, Paramount+, Cancel Subscription.
- •Billed by Google Play or Amazon: g.co/play/subscriptions or amazon.com/appstoresubscriptions. Roku, Prime Video Channels and Apple TV Channels each have their own subscription screen.
- •Bundled with a carrier, retail membership, cable or satellite service: contact that provider.
Required Documents
- Account email address and the last 4 digits of the payment card on file: to identify the account to a Help Center agent
- Proof of the representative's authority: for a Privacy Rights Center request. Paramount may need additional information to verify that the authorized agent or representative has the authority to make the request.
- Death certificate and letters testamentary or an equivalent appointment order: for a discretionary request about a Gift Card Credit balance
What Paramount Skydance Corporation's terms say at death
- Gift Card Terms, Section 8.3
“If your Account is deleted (including upon your request), you acknowledge that you will forfeit the remaining balance of any Gift Card Credit. For the avoidance of doubt, you can always cancel your Subscription without deleting your Account and in doing so, your Gift Card Credit will remain in your Account to be used in accordance with the provisions set out in Section 4 above.”1
What Paramount Skydance Corporation says happens9
- Who owns the asset
The Terms of Use grant only a limited, non-exclusive and non-transferable right to install and use the service, and the rights and licenses they grant cannot be transferred or assigned; an attempted transfer is void.2
- Purchased content and licenses
All content is licensed, not owned, and access ends with the subscription; downloaded titles become unplayable.2
- What carries over to a new account
Profiles, watchlists, viewing history and continue-watching progress cannot be moved to another Paramount+ account; family members who share the account need their own subscription.2
- Balances, payouts and refunds
The Terms of Use state that fees paid are not refunded, though there are certain circumstances in which a refund may be legally due, and that Gift Card credit cannot be withdrawn once applied.2
After the subscription ends, Gift Card Credit stays on the account indefinitely until a new subscription is purchased or the account is deleted. The balance can no longer be viewed in the account, but customer support can give it at any time.1
Gift cards have no cash value and are not redeemable for cash, before or after redemption, except as required by applicable law.1
- How requests are reviewed
If a subscription bought with Gift Card Credit is cancelled and Paramount determines in its sole discretion that a refund is due, the refund is issued to the account as Gift Card Credit.1
- Subscriptions and billing
Cancellation takes effect at the end of the current billing period; where a refund is issued instead, access to Paramount+ ends immediately.2, 3
Paramount+ bills directly or through the Apple App Store, Google Play, Amazon/Fire TV, Roku, Prime Video Channels, Apple TV Channels, or a carrier or retailer bundle, and a Paramount+ cancellation does not stop a third party's charge.4
The Paramount+ Premium plan, formerly Paramount+ with SHOWTIME, integrates SHOWTIME, so cancelling Paramount+ ends SHOWTIME access; a standalone SHOWTIME subscription from before the integration is cancelled through its original billing channel.2
- Deletion and data retention
Account deletion runs through the Privacy Rights Center: a deletion request is submitted there, and a confirmation email follows with next steps.5
- Disclosure of account content
After the relationship ends, Paramount retains certain records, including the email address and details about the account's transactions. An authorized agent may submit a request through the Privacy Rights Center or by phone.6
- Verifying the requester
Paramount may need additional information to verify that an authorized agent or representative has the authority to make a request, and responds to privacy-rights requests within the time period required under the law.6
Not in Paramount+'s published guidance8
- A process for a deceased account holder
- A phone number for this
- A complete list of the documents to send
- Whether a certified death certificate is required
- How long a request takes
- A data-retention window for a cancelled account
- An estates portal, email or fax
- The documents that prove a representative's authority
A written request to Paramount Skydance can ask it to refund an unspent balance, provide purchase and transaction records for the estate inventory, close the account and preserve the account while the estate is opened.
Nothing in the account survives the holder, and Paramount Skydance allows no lifetime transfer of it either.
Digital Assets Recovery Letter for Paramount+ drafts that request from the estate's details.
Sources
Data sourced from Paramount Skydance Corporation primary sources (11 pages reviewed). How we research.
Paramount+ estate claims
Legal Department (CBS Interactive Inc.)
Phone
Mailing address
Website
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