What happens to OfferUp accounts when the owner dies

OfferUp documents a deletion route that does not require logging in. Its own article states that deactivating the account requires being logged in, but that deleting it does not, and gives the desktop route as the Contact Us form, then Data and Privacy, then "Delete My Data or Account" from the Reason dropdown, after which the account enters a deletion queue and a confirmation email is sent. Deletion is permanent and removes sales, purchases, messages, payment methods and ratings, so ask for the account records first. Nobody should log in using the decedent's credentials.

For an ordinary sale, no. OfferUp retired nationwide shipping — new shipping listings stopped on September 23, 2025 and the shipping option was removed from existing listings on October 21, 2025 — so sales are local pickups paid in person between buyer and seller, and OfferUp is not holding the money. The one exception is a seller who never received payment from a shipping sale made before the retirement. OfferUp holds that money until a deposit method is added to the account, so the estate asks OfferUp Support how it will release the balance to the estate. Anything OfferUp already paid out is traced through the debit card or bank account it was sent to.

No. OfferUp states that neither deactivating nor deleting an account cancels a subscription or stops payments on its own, that the only way to cancel is through the app store the subscription was purchased in, that each subscription must be cancelled individually, and that there are no refunds, prorated or otherwise. An executor should check the decedent's Apple App Store or Google Play account for OfferUp Premium, Promote Plus, For Sale listing subscriptions, or a Services subscription, and cancel each one there.

OfferUp documents a consumer data request for residents of states with privacy laws: a request to know what personal information OfferUp collects, and a request for a copy of that information in a portable format where possible, both submitted through the Contact Us form under My Account, then Other. That is the published route an estate would use to ask for the sales and purchase history, and it should be made before any deletion request, because deletion permanently removes that history. OfferUp reviews such requests itself and does not publish an estate-specific version of them.

OfferUp does not publish a required-document list, because it does not publish a deceased-user process. The ordinary estate-claim set is a certified death certificate, documentation showing authority to act for the estate such as Letters Testamentary or Letters of Administration, the email address or phone number registered to the account, and photo identification for the requester. Ask OfferUp Support to confirm what it actually wants before sending anything, and note that OfferUp separately requires a warrant or subpoena before releasing account data to law enforcement.