What happens to Notion accounts when the owner dies

Contact Notion Labs, Inc. to request a transfer of accounts after an account holder dies

Notion Labs, Inc.

Productivity

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Notion Support

Mailing Address

Notion Labs, Inc., 685 Market St., San Francisco, CA 94105, United States

HoursNotion publishes no support phone number or support hours. Support runs through the help center at notion.com/help and its in-app message-support widget; team@makenotion.com is the address Notion publishes in its account-deletion article for restoring deleted content. The mailing address above is the "Contact Us" address in Notion's Personal Use Terms of Service, not an estates submission address.

Notion Support

Mailing Address

Notion Labs, Inc., 685 Market St., San Francisco, CA 94105, United States

Timeline

Notion publishes no timeline for estate requests, because it publishes no estate process. The published clocks that bear on one: a free account inactive for five years is identified as dormant, then terminated and deleted thirty days after Notion's email notice if there is no activity in that window; after an account or workspace is deleted, Notion states it may be able to restore a snapshot of content from the past 30 days, and that after 30 days the content is permanently lost; pages in Trash are retained 30 days by default before permanent deletion, with Enterprise workspace owners able to set that period anywhere from one day to 10 years; Enterprise reassignment of a deprovisioned user's private pages is only possible where the user left the workspace fewer than 30 days ago; and a workspace export can take up to 30 hours to process, with the emailed download link expiring after 7 days.

HoursNotion publishes no support phone number or support hours. Support runs through the help center at notion.com/help and its in-app message-support widget; team@makenotion.com is the address Notion publishes in its account-deletion article for restoring deleted content. The mailing address above is the "Contact Us" address in Notion's Personal Use Terms of Service, not an estates submission address.

(General customer service)

Verified Sep 2026

Notion has no published bereavement, estate, or deceased-account process. A scan of all 478 articles in Notion's help-center sitemap on 2026-09-16 found no occurrence of "deceased", "passed away", "next of kin", "bereave", "executor", or "death certificate", and Notion's Personal Use Terms of Service contain no death provision either. Families reach Notion through the same general support channels as everyone else: the help center at notion.com/help, its in-app message-support widget, and the email address Notion publishes for content restoration, team@makenotion.com. Section 15 of the Personal Use Terms (Termination) governs what survives: Notion may terminate or suspend an account at its sole discretion, and on a request to delete a Personal Workspace all of its content becomes immediately inaccessible and is deleted from Notion's servers after 30 days, after which Notion states it can no longer be recovered. Dormancy risk: Notion defines a dormant account as a free user account inactive for five (5) years, measured as failing to log in and failing to edit or create content in any workspace over that period. Once an account is identified as dormant Notion emails the account owner stating that the dormant account and any dormant workspace will be terminated and deleted in thirty days unless there is activity within those thirty days. A workspace is deemed dormant if all of its owners have dormant user accounts. Notion states it will not delete accounts that are managed by an organization, currently associated with a paid workspace (Enterprise, Business, Student, or Plus), or owners of a multi-user workspace. For Enterprise plans only, a workspace owner can transfer a recently deprovisioned user's private content to another current member through the Recently left users tab or the Content Transfer API, but only where the user left the workspace fewer than 30 days ago.

How to request a transfer

To request a transfer of Notion accounts after an account holder's death, follow these steps:

1
Contact Notion support in your own name: email team@makenotion.com (the address Notion publishes for restoring deleted content) or use the message-support widget in the help center at notion.com/help. There is no bereavement form, estates queue, phone number, or support category. Say that the account holder has died, identify the account by its email address and the workspace URLs, and say what you are asking for. Notion handles this through general support and decides individually.
2
Provide documentation. Notion publishes no document list for this situation, so send the standard estate proof and expect to be asked for more:
  • Death certificate of the account holder
  • Proof of your authority to act for the estate (letters testamentary, letters of administration, or a court order)
  • Government-issued photo ID of the requester
  • The account email address and the workspace URL(s) concerned
3
If a surviving person is already a workspace owner of a shared workspace (a co-founder, a colleague, a family member who was added as an owner during the account holder's lifetime), that person can act inside the workspace from their own account. Nobody should sign in with the deceased account holder's credentials; Notion's Terms state that sharing a user login or password is prohibited. Working from their own owner account, that person can:
  • Promote another trusted person to Workspace owner via Settings, People or Members, using the role dropdown.
  • Export the workspace content while the workspace is still live.
  • Move pages the workspace depends on out of any private section they do have access to and into shared teamspaces.
  • Update the billing contact and payment method if the workspace is on a paid plan, so the workspace is not suspended mid-settlement.
4
For Enterprise workspaces only: a workspace owner can reassign a deprovisioned member's private pages to another current user through Settings, Members, the Recently left users tab, or programmatically through the Content Transfer API. Notion sets four conditions: the user has been deprovisioned, they had private pages, those pages were not already reassigned, and they left the workspace fewer than 30 days ago. The transferred private pages appear nested under a new top-level private page in the destination user's sidebar. This does not exist on Free, Plus, or Business plans.
5
For a free account nobody can reach: Notion's dormant account policy treats five years of inactivity (no logins, no content created or edited) as dormancy. Notion then emails the account owner and terminates and deletes the account and any dormant workspaces thirty days later if there is no activity. Accounts managed by an organization, accounts currently associated with a paid workspace (Enterprise, Business, Student, or Plus), and owners of a multi-user workspace are outside the policy.
6
Export the content before anything is deleted. Anyone with access can do this from their own account:
  • Page-level export (PDF, HTML, or Markdown & CSV) is available from the ••• menu on any page, through Export.
  • Workspace-level export is Settings, then Workspace, then General, then Export all workspace content. Notion emails a download link, the link expires after 7 days, and Notion states exports can take up to 30 hours depending on workspace size.
  • Pages the exporter cannot access, such as another user's private pages, are not included in the export.
  • Notion states that a database export lets you choose only the current view or the default view, that exporting all views at once is not supported, and that you cannot recreate a workspace by re-uploading the exported content.
  • On the Enterprise Plan a workspace or teamspace owner can disable export entirely (Settings, Security, Disable export), so check that setting before relying on this route.
7
For Notion Sites: a published page is taken off the web from the page's Share menu, Publish tab, Unpublish. Notion states that once a published page is permanently deleted its slug cannot be reused, and that deleting a workspace deletes all of the content inside it. There is no standalone export of a Notion Site with its styling, custom domain, or SEO settings; export the underlying pages as HTML or PDF before anything is deleted.
8
Watch the billing separately from the content. Notion states that deleting a workspace does not cancel its subscription, and that the plan has to be downgraded before deletion to stop the charge. An estate that deletes a workspace to close things out may still be billed.
9
If an account or workspace has already been deleted: Notion states it keeps database backups that allow it to restore a snapshot of content from the past 30 days if needed, and directs people to message support in-app or email team@makenotion.com. Notion describes this as something it may be able to do, not a guaranteed restoration, and states that after 30 days from the date of deletion the account and content are permanently lost.

Required Documents

  • Death certificate
  • Proof of legal authority to act for the estate (letters testamentary, letters of administration, or a court order)
  • Government-issued photo ID of the requester
  • Account email address and workspace URL(s)

Timeline

Notion publishes no timeline for estate requests, because it publishes no estate process. The published clocks that bear on one: a free account inactive for five years is identified as dormant, then terminated and deleted thirty days after Notion's email notice if there is no activity in that window; after an account or workspace is deleted, Notion states it may be able to restore a snapshot of content from the past 30 days, and that after 30 days the content is permanently lost; pages in Trash are retained 30 days by default before permanent deletion, with Enterprise workspace owners able to set that period anywhere from one day to 10 years; Enterprise reassignment of a deprovisioned user's private pages is only possible where the user left the workspace fewer than 30 days ago; and a workspace export can take up to 30 hours to process, with the emailed download link expiring after 7 days.

Download instructions for the whole estate

Frequently asked questions

No. As of 2026-09-16, none of the 478 articles in Notion's help-center sitemap mentions a deceased account holder, an executor, or a death certificate, and Notion's Personal Use Terms of Service contain no death provision. There is no bereavement form, support category, phone line, or estates queue. Families contact Notion through general support: the message-support widget in the help center at notion.com/help, or team@makenotion.com, the address Notion publishes in its account-deletion article for restoring deleted content. Outcomes are handled case by case at Notion's discretion.

Notion defines a dormant account as a free user account inactive for five (5) years, measured as failing to log in and failing to create or edit content in any workspace. Once an account is identified as dormant, Notion emails the account owner stating that the dormant account and any dormant workspace will be terminated and deleted in thirty days unless there is activity within those thirty days. A workspace is deemed dormant if all of its owners have dormant user accounts. Notion states it will not delete accounts that are managed by an organization, currently associated with a paid workspace (Enterprise, Business, Student, or Plus), or owners of a multi-user workspace.

Only on the Enterprise Plan, and only inside a 30-day window. An Enterprise workspace owner can reassign a deprovisioned user's private pages to another current member through Settings, Members, the Recently left users tab, or through the Content Transfer API. Notion sets four conditions: the user is no longer in the workspace, they had private pages, those pages were not already reassigned, and they were part of the workspace fewer than 30 days ago. The pages then appear nested under a new top-level private page in the destination user's sidebar. On Free, Plus, and Business plans there is no admin-level mechanism for a departed member's private pages.

Notion Sites are published from pages that live inside a workspace, and Notion states that deleting a workspace deletes all of the content inside it. A site can also be taken off the web deliberately from the page's Share menu, Publish tab, Unpublish. Notion states that once a published page is permanently deleted its slug cannot be reused. There is no standalone export of a Notion Site carrying its styling, custom domain, or SEO settings, so the underlying pages should be exported as HTML or PDF before anything is deleted. Notion does not publish an explicit statement about how quickly a published site stops serving once its workspace is deleted.

Notion states in its account-deletion article that it keeps database backups allowing it to restore a snapshot of content from the past 30 days if needed, and directs people to message support in-app or email team@makenotion.com; it describes this as something it may be able to do rather than a guarantee, and states that 30 days after the date of deletion the account and content are permanently lost. Section 15 of the Personal Use Terms puts the same period in binding form for a Personal Workspace: content becomes immediately inaccessible on a deletion request and is deleted from Notion's servers after 30 days. Separately, pages in Trash are kept 30 days by default, and Enterprise workspace owners can set the Trash and deleted-page retention period anywhere between one day and 10 years.

Integration tokens are scoped to a workspace, so an integration keeps working while the workspace exists and its bot user remains. If the workspace is deleted, whether through dormancy, a manual deletion, or an account closure, the tokens tied to it stop working and anything built on them stops. Notion's Enterprise Content Transfer API is itself an internal integration with a Transfer content capability, which is another reason an executor should know which integrations exist before anything is deleted rather than after.

After the transfer is complete, the recipient can use the accounts according to the program's standard terms. Document the deceased account holder's details to make this process easier for your executor or family.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from Notion Labs, Inc. primary sources (12 pages reviewed). How we research.

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