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What happens to Namecheap domains when someone dies

Namecheap publishes no process specific to a deceased person's account; a written request goes by email to accountaccess@namecheap.com.

Namecheap decides what happens to Namecheap domains after a death case by case; its terms promise no transfer.

Namecheap publishes no process specific to a deceased person's account; a written request goes by email to accountaccess@namecheap.com. The request takes 6 documents.

How to request a transfer

1
Email the account access department at accountaccess@namecheap.com, copying domainsupport@namecheap.com for the domains, or open a 24/7 live chat. Namecheap has no phone support and no estates team.
2
Attach the documents to the first message, as .pdf, .jpg, .png or .doc files:
  • •The death certificate
  • •Letters testamentary, letters of administration or a grant of probate
  • •Government-issued photo ID for the executor or heir
  • •The account username, registered email address and Support Pin, if the family can find them
3
Say in that first message what the estate wants: account access, specific domains moved, or the account closed. Ask what else support requires to verify the executor's authority, and plan for follow-up questions over several weeks.
4
Renew every domain close to its expiration date before anything else. An expired domain stays in the account for about 30 days, then enters a 30-day Redemption Grace Period with a redemption fee, and cannot be moved or edited while expired.
5
Decide, domain by domain, where each one goes:
  • •Move it to an heir's Namecheap account with Change Ownership: free, no 60-day wait, invitation valid 7 days, final once accepted.
  • •Transfer it to another registrar with an auth code, once the 60-day lock from registration or the last transfer has passed.
  • •Let it lapse deliberately.
6
Close the account last, once everything is moved, by emailing domainsupport@namecheap.com with the username, Support Pin and reason:
  • •Move or cancel every domain, SSL certificate, Private Email and hosting service first.
  • •Closure is permanent, and app subscriptions cancelled for it are not refunded.

Required Documents

  • Death certificate
  • Grant of probate, letters testamentary or letters of administration
  • Government-issued photo ID for the executor or heir
  • Namecheap account username and registered email address
  • Support Pin from the account: Namecheap asks for it on email requests.
  • The list of domains and other Namecheap services at issue: With expiration dates.
Download instructions for the whole estate

What Namecheap, Inc. says happens7

Transfer at death

Under the Terms of Service, the customer's rights under the agreement are not assignable or transferable.1

Individual domains are transferable: they move between Namecheap accounts through Change Ownership, or out to another registrar with an auth code.2, 3

Once access exists, a Change Ownership push completes when the recipient accepts the invitation, which stays active 7 days, or at once with automatic acceptance. A registrar-to-registrar transfer typically takes five business days.3, 2

Verifying the requester

Section 21 of the Terms requires identity verification before any support assistance is given, on terms Namecheap sets in its sole discretion.1

Passwords and login

Section 22 of the Terms states that Namecheap does not change passwords, and that restoring account access requires identification it deems appropriate.1

How requests are reviewed

An executor's request is handled case by case, and turns on what Namecheap accepts as proof of authority. In a dispute over ownership, Namecheap stays neutral and may put the account on hold.1

Domain renewal and expiry

A domain that is not renewed stays in the account for about 30 days after expiry, labelled Grace or Expired, and can be reactivated in that window. It then leaves the Domain List and enters a 30-day Redemption Grace Period.4

While a domain is expired, its contact details cannot be edited and it cannot be pushed to another account.4

The Redemption Grace Period lasts 30 days and carries a redemption fee plus a $0.20 ICANN fee, and a domain may be auctioned off if it is not renewed during the renewal grace period.5

Closing the account

Namecheap closes an account on an emailed request giving the username, Support Pin and reason, once every active service on it (domains, SSL, Private Email, hosting, app subscriptions) has been moved, cancelled or removed.6

After closure the username cannot be used again, and Namecheap states a closed account cannot be re-established.6

Subscriptions and billing

App subscriptions cancelled for an account closure are cancelled without a refund.6

Not in Namecheap's published guidance5

  • How long a request takes
  • A process for a deceased account holder
  • A phone number for this
  • A complete list of the documents to send
  • Whether a certified death certificate is required

Sources6

A written request to Namecheap can ask it to transfer the registration to a new registrant, provide purchase and transaction records for the estate inventory, preserve the account while the estate is opened and close the account.

Digital Assets Recovery Letter for Namecheap drafts that request from the estate's details.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from Namecheap, Inc. primary sources (12 pages reviewed). How we research.

Namecheap estate claims

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Verified Sep 2026

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