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NameBright, Inc. (a TurnCommerce corporation)

Domains & Hosting

namebright.com

What happens to NameBright domains when someone dies

NameBright publishes no process specific to a deceased person's account; a written request goes in through NameBright's support ticket system.

NameBright decides what happens to NameBright domains after a death case by case; its terms promise no transfer.

NameBright publishes no process specific to a deceased person's account; a written request goes in through NameBright's support ticket system. The request takes 6 documents. NameBright Support answers at 1-720-496-0020 (Monday-Friday 8:00 AM-5:00 PM MT).

How to request a transfer

1
Check every domain's expiration date first. An unrenewed domain can be auctioned or reassigned about 30 to 40 days after expiration, and one that reaches the Redemption Grace Period costs $85 to redeem as a .com or .net.
2
Contact NameBright support to open a case:
  • •Contact form, filling in any Username, Support code or Domain Name the family has
  • •Phone: 720-496-0020, Monday-Friday 8am-5pm Mountain Time
  • •Mail: NameBright, 2635 Walnut Street, Denver, CO 80205
3
Send the case the documents that show the executor's authority, ask that Auto-Renew stay on, and ask what else support needs to hand over control of the account:
  • •The death certificate
  • •Letters testamentary, letters of administration or equivalent court-issued authority
  • •Government-issued photo ID of the executor or heir
  • •The username, registered email address, Support code and domain names
4
Move each domain once the estate has access:
  • •Push it to another NameBright account. The recipient needs an existing account and has 5 days to accept; the move is immediate and adds no lock.
  • •Or transfer it to another registrar with an auth code, available only after the 60-day lock from registration or the last transfer expires.

Required Documents

  • Death certificate
  • Letters testamentary or letters of administration: Or equivalent court-issued authority.
  • Government-issued photo ID for the executor or heir
  • NameBright account username and registered email address for the deceased
  • NameBright Support code: if the family can retrieve it. The contact form accepts it as an optional field.
  • The list of domain names at issue: With expiration dates where known.
Download instructions for the whole estate

What NameBright, Inc. (a TurnCommerce corporation) says happens5

Domain renewal and expiry

Under sections 16 and 17 of the Terms, an unrenewed domain leaves the account roughly 30 to 40 days after expiration for the Expiry and Disposal Processing Phase, where it may be auctioned or reassigned and can no longer be renewed by the registrant.1

A domain that is not sold reaches the 30-day Redemption Grace Period, where NameBright currently charges $85 to redeem a .com or .net. In the disposal phase the registration is cancelled and the WHOIS record no longer names the registrant.1

Subscriptions and billing

Until an executor's authority is established, a domain keeps renewing only while auto-renew is on and a payment method on file still works.1

How requests are reviewed

The requirements for verifying an executor's authority, and the turnaround, are set case by case by the support representative handling the request.2

Verifying the requester

The contact form carries optional Username, Support code and Domain Name fields, which support uses to locate the account.2

Transfer at death

Once the estate has access, an accepted push between NameBright accounts completes at once, within a 5-day acceptance window. An outbound registrar transfer runs on the standard ICANN clock, with the losing registrar allowed up to 5 days to release.3, 4

Not in NameBright's published guidance5

  • A process for a deceased account holder
  • How long a request takes
  • A complete list of the documents to send
  • Whether a certified death certificate is required
  • An estates portal or estates email address

Sources4

A written request to NameBright can ask it to transfer the registration to a new registrant, provide purchase and transaction records for the estate inventory and preserve the account while the estate is opened.

Digital Assets Recovery Letter for NameBright drafts that request from the estate's details.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from NameBright, Inc. (a TurnCommerce corporation) primary sources (6 pages reviewed). How we research.

NameBright estate claims

NameBright Support

Hours

Monday-Friday 8:00 AM-5:00 PM MT

Mailing address

NameBright, 2635 Walnut Street, Denver, CO 80205

Estate requests go through general customer service.

Verified Sep 2026

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