What happens to Meta Ads accounts when the owner dies

Meta Platforms, Inc. has a formal process for transferring accounts after an account holder dies

Meta Platforms, Inc.

Advertising

facebook.com/business/ads
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Meta Business Help Center

HoursOnline help center; Meta publishes no general phone support for advertisers

Meta Business Support Home (no dedicated deceased-advertiser or estate channel is published; reached by signing in with an account that holds a role on the business portfolio)

Timeline

Meta publishes no processing timeline for a deceased advertiser, because it publishes no deceased-advertiser process — a written request goes into the Business Support queue and is answered on Meta's schedule. Meta also publishes no timeline for the personal-account memorialization or removal request, which can be made at any time with no deadline. On the money side there is no guaranteed window at all: prepaid Advertiser Balances are stated to be non-refundable except where required by law, and refund decisions are described as final and made case-by-case. The one part of this that is genuinely urgent runs the other way: live campaigns keep spending and billing the payment method, or drawing down prepaid funds, until they are paused or the funds or payment method are exhausted, so pausing the campaigns is the step that cannot wait for the estate to be opened.

Verified Jul 2026

Meta has no estate process for an ad account. Its published deceased-user forms address the personal Facebook account — the account is memorialized (the default) or permanently removed — and the Meta Terms of Service make that account non-transferable: a user agrees not to "share your password, give access to your Facebook account to others, or transfer your account to anyone else (without our permission)," and "No Transfer: You will not transfer any of your rights or obligations under these Terms to anyone else without our consent." The Meta Commercial Terms carry the same bar on the business side. The ad account itself lives inside a business portfolio, where access runs on roles rather than ownership: an admin has full control over settings, people, accounts, and tools, and a finance editor can edit payment methods and financial details. So whether anyone can act at all after a death depends on whether the decedent granted someone a role while alive; if nobody holds one, no published Meta channel adds the estate. On the money: a manual-payments ad account can hold a prepaid balance (Meta's "available funds"), and the Meta Self-Serve Ad Terms state that prepaid amounts, which they call an "Advertiser Balance," "are not legal tender or currency; are not redeemable, refundable (except where required by law or compliance or otherwise stated in our terms), or exchangeable for any sum or money or monetary value... and do not constitute or confer upon you any personal property right." Meta's help center separately documents that refund decisions are final and made on a case-by-case basis. Nothing about a death stops the advertising: live campaigns keep showing ads and billing the payment method, or drawing down the prepaid funds, until someone pauses them, the funds run out, or the payment method fails. Stopping the spend is the time-sensitive part; the balance question is discretionary and is not assured.

How to request a transfer

To request a transfer of Meta Ads accounts after an account holder's death, follow these steps:

1
Stop the spend first, because nothing about a death stops the advertising:
  • If anyone already holds an admin or finance-editor role in the business portfolio, have them pause every campaign in Meta Ads Manager. A paused campaign stops delivering new ads and stops accruing new charges, though a final charge can still post for costs already accrued.
  • If nobody holds a role, the ad account cannot be reached by any self-service path. Move to the payment side instead: identify the card or bank account being billed and work with that bank on the death notification, since that is the estate's only lever on an unattended ad account.
  • For an agency or a heavy advertiser, walk every ad account under the business portfolio individually. A portfolio can hold many, and unspent budget in a forgotten one keeps running.
2
Identify the accounts from the decedent's own records, not from their login:
  • Meta emails billing receipts and invoices to the account on file, so the decedent's inbox, plus card and bank statements showing Meta or Facebook charges, will show which ad accounts existed and what they were spending.
  • Note the ad account ID, the business portfolio name and ID, and whether each ad account runs on manual payments (a prepaid available-funds balance) or automatic billing (a card or bank charged after a threshold).
  • Do not sign in as the decedent. Meta's Terms bar sharing a password or giving others access to a Facebook account, and no request needs the decedent's credentials.
3
Write to Meta about the ad account. There is no deceased-advertiser form, so the request goes through the Meta Business Help Center / Business Support Home, opened by a person signing in with their own account:
  • Ask that the ad account and its billing records be preserved — not closed, purged, or archived — while the estate is opened.
  • Ask for the billing and transaction history (invoices, charges, and any prepaid-funds ledger) for the final income tax return and the estate's records.
  • Ask about any unspent prepaid balance, and ask Meta to state what it requires to return one. Meta's terms say prepaid Advertiser Balances are not refundable except where required by law, and its help center says refund decisions are final and case-by-case, so this is a discretionary request.
  • Enclose the certified death certificate, the Letters Testamentary or Letters of Administration, your photo ID, the ad account ID, and the business entity's formation documents if the portfolio belonged to a business.
4
Handle the personal Facebook account that owns the ad account through Meta's deceased-user process, and do it after the ad-account questions, not before — memorialization or removal of the owning account forecloses what is left of the ad-account path:
5
Preserve the campaign, audience, and conversion data the business needs before anything is closed. Meta publishes no data-export-to-estate path for a business portfolio, so anything a surviving role-holder can still export should be exported while the access lasts — a business being sold or wound up may need the ad history, and once the owning personal account is removed there is no documented way back to it.
6
Coordinate with the rest of the Meta ecosystem. The ad account's login is the decedent's personal Facebook account, and the profile, Legacy Contact, Meta Pay, Facebook Pages and Groups, creator monetization, and Instagram are all handled there — see the Facebook / Meta estate guide.

Required Documents

  • Certified copy of the death certificate
  • Letters Testamentary or Letters of Administration (or the equivalent order appointing you to act for the estate)
  • Government-issued photo ID of the person making the request
  • The ad account ID, the business portfolio name and ID, and the decedent's full name as it appears on the Facebook profile that owns the account
  • The business entity's formation or ownership documents, when the business portfolio belonged to a company rather than to the individual
  • Card or bank statements showing the Meta charges, which evidence the account and the spend the estate is trying to stop
  • For the separate personal-account request: proof of death (death certificate, obituary, or memorial card) and, for permanent removal, proof of authority such as the will naming you as executor, letters of administration, or a court order

Timeline

Meta publishes no processing timeline for a deceased advertiser, because it publishes no deceased-advertiser process — a written request goes into the Business Support queue and is answered on Meta's schedule. Meta also publishes no timeline for the personal-account memorialization or removal request, which can be made at any time with no deadline. On the money side there is no guaranteed window at all: prepaid Advertiser Balances are stated to be non-refundable except where required by law, and refund decisions are described as final and made case-by-case. The one part of this that is genuinely urgent runs the other way: live campaigns keep spending and billing the payment method, or drawing down prepaid funds, until they are paused or the funds or payment method are exhausted, so pausing the campaigns is the step that cannot wait for the estate to be opened.

Download instructions for the whole estate

Frequently asked questions

No. Meta's deceased-user forms — the Request to Memorialize or Remove an Account, and the Special Request for a Medically Incapacitated or Deceased Person's Account — address the PERSONAL Facebook account. Neither is documented as reaching a business portfolio or an ad account, and a Legacy Contact has no ad-account powers. The only business-side channel Meta publishes is the general Business Help Center and Business Support Home, which a person opens by signing in with their own account. So an estate's request about an ad account is a written request into a generic support queue, not a form Meta provides.

Yes, and this is the urgent part. Live campaigns keep showing ads and billing the payment method on file, or drawing down a prepaid available-funds balance, until someone pauses them, the funds run out, or the payment method fails. Meta has no way to know the advertiser has died. If someone already holds an admin or finance-editor role in the business portfolio, they can pause every campaign in Ads Manager; a paused campaign stops delivering new ads and stops accruing new charges, though a final charge can still post for costs already accrued. If nobody holds a role, the estate's lever is the card or bank account being billed.

Meta's Self-Serve Ad Terms say prepaid amounts, which they call an "Advertiser Balance," "are not legal tender or currency; are not redeemable, refundable (except where required by law or compliance or otherwise stated in our terms)... and do not constitute or confer upon you any personal property right." Meta's help center separately says refund decisions are final and made on a case-by-case basis, and there is no published estate-recovery path for an advertiser's balance. An estate can ask Meta to return an unspent balance to the payment method it came from, but nothing in Meta's terms commits it to do so. The practical safeguard is to keep prepaid balances low while alive.

No. The personal Facebook account that owns the ad account is non-transferable: the Meta Terms of Service have users agree not to "transfer your account to anyone else (without our permission)" and state "No Transfer: You will not transfer any of your rights or obligations under these Terms to anyone else without our consent." The Commercial Terms carry the same bar on the business side. The ad account is reached through role-based access inside the business portfolio, not through ownership, and Meta publishes no path for adding an estate to a portfolio after a death.

Almost entirely. An admin has full control over the business portfolio's settings, people, accounts, and tools; a finance editor can edit payment methods and financial details such as transactions, invoices, and account spend; lower roles are limited to assigned assets and tasks. If the decedent granted someone an admin or finance role while alive, that person can pause campaigns, pull billing records, and open a support case immediately. If nobody holds a role, there is no self-service way to add the estate and no published Meta channel that does it either.

Pause the campaigns first, because that is the only step where money is leaving the estate every hour. Then identify the ad accounts and the business portfolio from the decedent's records — receipts, invoices, and card statements — rather than from the decedent's login. Then write to Meta Business Support asking it to preserve the account, produce the billing records, and state what it requires to return any unspent prepaid balance. Handle the personal Facebook account's memorialization or removal last: removing the owning account forecloses what is left of the ad-account path.

It overlaps but it is not the same. The personal Facebook account has a real published process — memorialization by default, or permanent removal — covering the profile, Legacy Contact, Meta Pay, Pages and Groups, and creator monetization. The ad account has none, and adds two problems that no memorialization form solves: ad spend that does not stop at death, and a prepaid balance Meta's terms describe as non-refundable except where required by law. Both hang off the same personal login, so coordinate them, and address the ad account before the owning account is memorialized or removed.

The recipient can use transferred accounts under the program's normal terms. Keeping the deceased account holder's account number and contact details on file simplifies this process for the executor or surviving family.

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Sources

Data sourced from Meta Platforms, Inc. primary sources (13 pages reviewed). How we research.