What happens to Kroger points when the owner dies
The Kroger Co. points are forfeited under the program's terms when the account is closed
Kroger Customer Service
Kroger Customer Service (no dedicated estates channel published)
Time-sensitive. Points expire on the last day of the month after they are earned and do not carry across months, so an accrued balance is typically lost within weeks unless it is redeemed or a household member keeps the account active. Cash Back Offer rewards and loaded digital coupons are tied to the account, and Kroger's terms provide that rewards are immediately lost when an account is closed to future transactions, including closure due to death. A paid Boost membership runs to the end of its current term and then ends if not renewed; cancel promptly to stop auto-renewal. Kroger publishes no deceased-account processing timeline, because it publishes no estate-claim workflow; any request is handled at Customer Service's discretion on its own schedule.
Under The Kroger Co.'s terms, Kroger points do not constitute property of the account holder and are forfeited when the account is closed upon death. There is no established process for transferring points to heirs or the estate.
There are reports of The Kroger Co. making exceptions through customer service, but these accommodations are discretionary and not guaranteed.
What to do
If a Kroger account holder has passed away, here is what to do:
- •The deceased member's Kroger Plus / Shopper's Card number or Alternate ID (the phone number on the account)
- •The survivor's own Kroger loyalty account and the shared street address
- •The date of death
- •The Kroger Points balance
- •Any Cash Back Offer rewards balance
- •Digital coupons loaded to the Shopper's Card
- •Phone: 1-833-557-4278 (1-833-5KRGBST)
- •Cancellation does not refund the credit; benefits run to the end of the current term
Required Documents
- Kroger Plus / Shopper's Card number or the loyalty Alternate ID (the phone number on the account)
- The account email address or registered phone number, to help Customer Service locate the loyalty account
- Date of death
- Death certificate (Kroger publishes no documentation requirement for the loyalty program; provide a copy if Customer Service requests verification)
- For a household-connection request: the surviving household member's own Kroger loyalty account and the shared street address
Timeline
Time-sensitive. Points expire on the last day of the month after they are earned and do not carry across months, so an accrued balance is typically lost within weeks unless it is redeemed or a household member keeps the account active. Cash Back Offer rewards and loaded digital coupons are tied to the account, and Kroger's terms provide that rewards are immediately lost when an account is closed to future transactions, including closure due to death. A paid Boost membership runs to the end of its current term and then ends if not renewed; cancel promptly to stop auto-renewal. Kroger publishes no deceased-account processing timeline, because it publishes no estate-claim workflow; any request is handled at Customer Service's discretion on its own schedule.
Frequently asked questions
By default they are lost. Kroger publishes no deceased-account, bereavement, or estate-claim process for the loyalty program and no beneficiary designation. Its Cash Back Offer Rewards Program Terms provide that a member may not redeem rewards and immediately loses all rewards if the account is closed to future transactions, expressly including closure due to death, and the Points Program Terms prohibit selling or purchasing Points and give no cash back. Points also expire on the last day of the month after they are earned, so the balance often lapses within weeks on its own. A survivor can still ask Kroger Customer Service, as a discretionary courtesy, to move the balance to a surviving household member's account.
Not as a matter of right. The account and its balances are not transferable to an outside person, and there is no estate-claim path. The one route Kroger actually operates is the loyalty household: Kroger connects accounts that share the same street address and last name, and household members can combine digital coupons, Points, Cash Back balance, and rewards. Kroger directs members to call 1-800-KROGERS (1-800-576-4377) to connect or disconnect accounts. That is household sharing among same-address members, not an estate transfer, and Kroger decides whether to make the connection.
Points expire on the last day of the month after they are earned (Points earned any time in March expire April 30), and monthly balances do not combine across months, so redeem them quickly. Since the June 2026 program change, Points redeem for dollars off groceries ($1 off for every 100 Points, up to $10 per day) as well as for fuel (10 cents per gallon for every 100 Points, up to $1 per gallon), so a survivor no longer has to buy gas to use the balance.
No. Kroger publishes no deceased-account or bereavement workflow for its loyalty program and no estate-claim path for Points, Cash Back rewards, or coupons. The practical steps are to redeem the Points balance before it expires, connect a same-address household member if there is one, cancel any paid Boost membership so it stops auto-renewing, and contact Kroger Customer Service (1-800-576-4377, customerservice@kroger.com) about closing the loyalty account and stopping communications.
The Boost membership ends. Its benefits are available only to the member and immediate household members living at the same address and do not transfer to anyone outside the household. Boost renews automatically by default at the then-current fee, so cancel it through Membership Management or by calling Kroger Customer Connect at 1-833-557-4278. Cancellation does not refund the credit; benefits run to the end of the current term.
Not on their own. Digital coupons are loaded to the Kroger Plus / Shopper's Card and are tied to that loyalty account; they are deducted before paper coupons when the Card is scanned and cannot be moved to an unrelated person's account. A surviving same-address household member who is part of the loyalty household can continue to use household-shared coupons. Anything beyond that is a discretionary request to Kroger Customer Service.
Not before the balance is dealt with. Kroger's terms provide that rewards are immediately lost when an account is closed to future transactions, so closing it first ends any chance of a discretionary transfer. Redeem the Points balance, ask about connecting a same-address household member, and make the transfer request before requesting closure. Cancelling a paid Boost membership, however, is worth doing immediately so it stops auto-renewing.
Since Kroger points are forfeited at death under the official terms, points can only be used during the account holder's lifetime. Redeeming, transferring, or sharing points while the account is active preserves their value.
Sources
Data sourced from The Kroger Co. primary sources (8 pages reviewed). How we research.
Kroger Customer Service
Kroger Customer Service (no dedicated estates channel published)
Time-sensitive. Points expire on the last day of the month after they are earned and do not carry across months, so an accrued balance is typically lost within weeks unless it is redeemed or a household member keeps the account active. Cash Back Offer rewards and loaded digital coupons are tied to the account, and Kroger's terms provide that rewards are immediately lost when an account is closed to future transactions, including closure due to death. A paid Boost membership runs to the end of its current term and then ends if not renewed; cancel promptly to stop auto-renewal. Kroger publishes no deceased-account processing timeline, because it publishes no estate-claim workflow; any request is handled at Customer Service's discretion on its own schedule.
