What happens to Kroger points when someone dies
The Kroger publishes no process specific to a deceased person's account; a written request goes by email to customerservice@kroger.com.
Under The Kroger's terms, Kroger points are forfeited when the account holder dies.
The Kroger publishes no process specific to a deceased person's account; a written request goes by email to customerservice@kroger.com. The request takes 5 documents. Kroger Customer Service answers at 1-800-576-4377 (Monday-Friday 7:00 AM-midnight ET; Saturday, Sunday 7:00 AM-9:30 PM ET).
What to do
- •To the Shopper's Card, up to $99.99 a day, one cash-out per 24 hours.
- •To PayPal, once the balance reaches $20.
- •The member's Kroger Plus / Shopper's Card number or Alt ID (the phone number on the account).
- •The survivor's own Shopper's Card and the shared address.
- •The date of death.
- •Any Cash Back balance.
- •The Fuel Points balance.
- •Digital coupons and digital coupon credits loaded to the Shopper's Card.
Required Documents
- Kroger Plus / Shopper's Card number or the loyalty Alt ID: The Alt ID is the phone number on the account.
- Account email address or registered phone number: Helps Customer Service locate the loyalty account.
- Date of death
- Death certificate: if Customer Service requests verification. A copy.
- Surviving household member's own Shopper's Card and the shared address: for a household-linking request
What The Kroger Co.'s terms say at death
- Cash Back Rewards - Distribution Requests
“Your Cash Back Rewards balance or any part of it is not transferable, cannot be brokered, bartered, or sold, and cannot be divided as part of a settlement, legal proceeding or death, and cannot be combined with Cash Back Rewards of any other member or participant in the Program.”1
What The Kroger Co. says happens8
- Support response times
Kroger aims to respond to email inquiries within 5-7 business days.2
- Who owns the asset
Cash Back Rewards balances are not the member's property, the member has no property rights or other legal interest in them, and they remain the sole property of Kroger until distributed.1
Digital coupons are tied to the loyalty account: a valid Shopper's Card or an Alternate ID is required to create a digital account, and digital coupons and coupon credits stay tied to the Shopper's Card.3
- Transfer at death
Household linking is sharing among same-address members, not an estate transfer; Kroger decides whether to make the link, and it does not extend to the Cash Back balance.4
- Balances, payouts and refunds
A Distribution Request redeems the Cash Back balance to the Shopper's Card, up to $99.99 per day and usable across future shopping trips, or to PayPal once the balance reaches $20. One cash-out is allowed in any 24-hour period.5
Cash Back Rewards have no cash, monetary or other value before a valid Distribution Request. If the account is cancelled without one first, the balance may, subject to applicable laws, expire on cancellation and is then no longer redeemable.1
Kroger describes Cash Back as a pilot that may be terminated at any time, with 30 days' notice and 30 days to redeem; it says any available cash balance then transfers to the Shopper's Card.5
- Inactive accounts and expiry
Fuel Points are redeemed with the Shopper's Card or Alt ID at Kroger Fuel Centers and partner fuel stations, and expire on the schedule set by the Fuel Points Program terms, so a balance can lapse whether or not anyone reports the death.6
- Deletion and data retention
Deleting the digital account removes the pharmacy account, email preferences, lists, cart items and recipes.4
After a digital-account deletion, the Kroger Plus Card, Fuel Points, purchase history, digital coupons already added, digital coupon credits, reward points, Community Rewards, store credit, SMS texts and Boost membership benefits remain on the account, handled by Customer Service or the in-store Customer Service desk.4
- Subscriptions and billing
A paid Boost membership bills until it is cancelled, and its benefits stay on the account after a digital-account deletion, so the cancellation has to be requested through Customer Service.4
- How requests are reviewed
A request to move the remaining value to a surviving household member's account is handled at Customer Service's discretion, and Kroger may decline it.2
Other companies and product lines involved1
- Kroger Rewards Mastercard
The co-branded credit card, a separate issuer product with its own estate process6
Not in Kroger's published guidance5
- A process for a deceased account holder
- A mailing address for a written request
- A complete list of the documents to send
- An estates portal or fax
- A processing time for a deceased-account request
A written request to The Kroger can ask it to transfer the points to a named family member, preserve the account while the estate is opened and close the account.
The value that can still be kept is what the account holder moved while alive: The Kroger allows family pooling.
Digital Assets Recovery Letter for Kroger drafts that request from the estate's details.
Sources
Data sourced from The Kroger Co. primary sources (7 pages reviewed). How we research.
Kroger estate claims
Kroger Customer Service
Phone
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