What happens to Kohl's rewards when someone dies
Kohl's publishes no process specific to a deceased person's account; the request starts by phone at 1-844-564-5704.
Under Kohl's' terms, Kohl's rewards are forfeited when the account holder dies.
Kohl's publishes no process specific to a deceased person's account; the request starts by phone at 1-844-564-5704. The request takes 4 documents. Kohl's Rewards Customer Service answers at 1-844-564-5704.
What to do
- •The member's full name, and the email address and phone number on the account.
- •The date of death.
- •A copy of the death certificate, if Kohl's asks for proof.
- •Letters testamentary or letters of administration, if the executor has been appointed.
Required Documents
- Member's full name, and the email address and phone number on the account
- Date of death
- Copy of the death certificate: if Kohl's asks for proof
- Letters testamentary or letters of administration: if the requester has been appointed. Establishes the requester's authority to act.
What Kohl's, Inc.'s terms say at death
- IX. Kohl's Rewards Account Closure
“Members who close their Kohl's Rewards Account will forfeit all accumulated Kohl's Rewards Balance, except where prohibited by law, and any unused Kohl's Cash will expire after the applicable redemption window.”1
What Kohl's, Inc. says happens5
- Transfer at death
Section IV.a.iii of the Member Agreement states that the Kohl's Rewards Account is nontransferable.1
Section V.c states that Kohl's Cash coupons are not legal tender and are nontransferable.1
- Balances, payouts and refunds
Each Kohl's Cash coupon expires 30 days after issuance and cannot be reinstated after it lapses.1
Kohl's Cash may not be redeemed to reduce a Kohl's Credit Card, Kohl's Rewards Visa or any third-party charge account balance.1
- Closing the account
Kohl's reserves the right, in its sole discretion, to terminate, close, consolidate or deactivate an account, and the accumulated Rewards Balance and unused Kohl's Cash may then be deactivated or invalidated.1
Kohl's terms allow a member to close the account by calling Kohl's Rewards Customer Service.1
- Inactive accounts and expiry
Kohl's may deactivate accounts with no in-store merchandise purchase in the preceding 12 consecutive months.1
A Kohl's Rewards Balance below $5 automatically expires if it stays below $5 for more than 12 months.1
- How requests are reviewed
A transfer or reissue of the Rewards Balance or Kohl's Cash to a survivor is a discretionary request to Kohl's Rewards Customer Service, which Kohl's is under no obligation to grant and handles on its own schedule.1
Other companies and product lines involved1
- Kohl's Credit Card and Kohl's Rewards Visa
Kohl's Card and payment questions; credit products involving Capital One, N.A., with their own estate process2
Phone: 1-844-463-7013
Hours: 24 hours a day, 7 days a week
Not in Kohl's's published guidance5
- A process for a deceased account holder
- A mailing address for a written request
- How long a request takes
- A documentation requirement for closing the account
- An option to email an associate
Sources2
- 1.Kohl's Rewards: Terms and Conditions, effective October 9, 2023
- 2.Kohl's Customer Service: Chat Now or Call Us for Help
A written request to Kohl's can ask it to transfer the rewards to a named family member, preserve the account while the estate is opened and close the account.
Nothing in the account survives the holder, and Kohl's allows no lifetime transfer of it either.
Digital Assets Recovery Letter for Kohl's drafts that request from the estate's details.
Sources
Data sourced from Kohl's, Inc. primary sources (3 pages reviewed). How we research.
Kohl's estate claims
Kohl's Rewards Customer Service
Phone
Website
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