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What happens to a Ko-fi account when someone dies

Ko-fi Labs publishes no process specific to a deceased person's account; a written request goes in through Ko-fi Labs' support ticket system.

Ko-fi Labs decides what happens to a Ko-fi account after a death case by case; its terms promise no transfer.

Ko-fi Labs publishes no process specific to a deceased person's account; a written request goes in through Ko-fi Labs' support ticket system. The request takes 3 documents.

How to request a transfer

1
Contact PayPal and Stripe for the money, not Ko-fi. Supporters pay the creator directly through those accounts, and Ko-fi holds no balance:
  • •PayPal: follow the PayPal estate guide.
  • •Stripe: contact Stripe support about funds still in the Stripe account.
  • •The linked bank account: review its records to see what Ko-fi income is still arriving.
2
Contact Ko-fi support to report the death. Choose Other as the query type and say who died, who the executor is, and what the estate is asking for. Attach:
  • •A copy of the death certificate.
  • •Letters Testamentary or Letters of Administration.
  • •The creator's Ko-fi page name and the email address on the account.
3
Ask support to preserve the account while the estate is opened. Deletion permanently removes the transaction history, posts, supporter list and all other account information, and cannot be undone.
4
Ask support for the records the estate needs: the transaction history, the supporter and member list, the posts and page content, and the messages held on the account.
5
Stop the recurring payments in both directions:
  • •Supporter memberships keep charging even after PayPal or Stripe is disconnected. They end when cancelled or when the account is deleted.
  • •Cancel the creator's own paid Ko-fi subscription on its own, because deleting the account does not stop it.
6
Close the account last, after the posts, supporter list and transaction history are saved. Deletion also cancels every active membership on the page.

Required Documents

  • Copy of the death certificate
  • Letters testamentary or letters of administration: Documentation of the requester's authority over the estate.
  • The creator's Ko-fi page name and the email address on the account
Download instructions for the whole estate

What Ko-fi Labs Limited's terms say at death

Termination by us of your Ko-fi Account

“We may terminate your Account at any time, immediately and without liability to you if we consider it necessary to do so, for any reason, including for operational, legal, compliance or security reasons. We will act reasonably when exercising this right and will provide notice where it is appropriate to do so.”1

What Ko-fi Labs Limited says happens5

Balances, payouts and refunds

The Terms state that Ko-fi does not process or hold payments: supporters pay creators directly, outside Ko-fi, through a third-party payment provider such as PayPal or Stripe.1

Creators are paid directly into their PayPal or Stripe account and never hold a balance on Ko-fi, so a deceased creator's funds are reached through PayPal's and Stripe's own deceased-account procedures, not through Ko-fi.2

Deletion and data retention

Deleting a creator account permanently removes the transaction history, posts, supporter list and all other account information, and cannot be undone.3

Subscriptions and billing

Supporters keep being charged on active memberships until those memberships stop. Deleting the creator account cancels them; disconnecting the page's PayPal or Stripe does not, since they are "tied to your payment provider rather than your Ko-fi account."3

The creator's own paid Ko-fi subscription keeps charging until it is cancelled in its own right: the Terms state that "Merely deleting your Account without cancelling your subscription will not stop these payments."1

Court orders and legal process

Ko-fi's formal records-and-preservation channel is its law-enforcement guide, which serves authorised law enforcement acting under a court order or an emergency justification.4

How requests are reviewed

An executor falls outside the law-enforcement guide, so an estate request to Ko-fi, including a hold on the account, is a discretionary support matter.4

Other companies and product lines involved2

PayPal

Ko-fi income paid into the creator's connected PayPal account1, 2

Stripe

Ko-fi income paid into the creator's connected Stripe account1, 2

Not in Ko-fi's published guidance9

  • A process for a deceased account holder
  • How long a request takes
  • A mailing address for a written request
  • A phone number for this
  • Transfer at death
  • Disclosure of account content
  • A death or estate clause in the Terms
  • An estates email address
  • A bereavement or estate option on the support form

Sources4

A written request to Ko-fi Labs can ask it to preserve the account while the estate is opened, provide purchase and transaction records for the estate inventory, disclose a record of the account’s communications, disclose the account’s content and close the account.

Digital Assets Recovery Letter for Ko-fi drafts that request from the estate's details.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from Ko-fi Labs Limited primary sources (5 pages reviewed). How we research.

Ko-fi estate claims

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Verified Sep 2026

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