What happens to Instacart Shopper earnings when the owner dies

Maplebear Inc. (dba Instacart) has a formal process for transferring earnings after an account holder dies

Maplebear Inc. (dba Instacart)

Gig & Delivery

shoppers.instacart.com
Maplebear Inc. (dba Instacart) logo

Instacart Care

HoursHours not published. Instacart directs shoppers to in-app support, which requires the account holder's sign-in.

Maplebear Inc. d/b/a Instacart, c/o Legal Team (contract notice address; no dedicated estate team published)

Mailing Address

Maplebear Inc. d/b/a Instacart, c/o Legal Team, 50 Beale Street, Suite 600, San Francisco, CA 94105

Timeline

Instacart publishes no timeline for deceased-shopper or estate requests. For ordinary earnings, Section 3.1 of the Independent Contractor Agreement commits Instacart to transmit payment for completed Services within 30 days of performance, direct deposit lands weekly between Wednesday and Friday for services provided the prior week (Monday to Sunday), and Instant Cashout releases batch earnings within minutes and full earnings including tip 2 hours after delivery. Two other clocks matter to an estate: a notice sent by certified mail under Section 10 is deemed given three days after mailing, and under Section 5.3 the Agreement terminates by itself if no Services are provided for 75 consecutive days.

Verified Sep 2026

Instacart publishes no deceased-shopper or estate-succession process for a shopper account. Neither the Instacart Shopper Application Terms and Conditions nor the U.S. Independent Contractor Agreement nor the Shopper and Shopper Applicant Privacy Policy contains a death, deceased, decedent, or estate clause. The closest provision is Section 11 of the Independent Contractor Agreement, "Successors and Assigns," which binds the agreement on the parties' respective heirs, successors and permitted assigns while providing that the contractor may not assign rights or delegate duties without Instacart's prior written consent. The Shopper Application Terms separately grant only a "non-exclusive, non-transferable, non-sublicensable" license to the Shopper App and state that the shopper may not rent, lease, sell, transfer, redistribute, or sublicense it. There is no beneficiary designation and no self-service account transfer, so an heir cannot step into the account. What remains for the estate is money owed for completed Services — Section 3.1 of the Agreement commits Instacart to "transmit to you payment for completed Services within 30 days of performance" — together with the earnings and payment records behind it. Because Instacart has no published procedure and reviews such requests individually, the policy is classified as case-by-case.

How to request a transfer

Here is the process for transferring Instacart Shopper earnings after the account holder dies:

1
Report the shopper's death in writing rather than through the app. Instacart's own Help Center tells shoppers "Please reach out through the Shopper app" for help with a shopper account, and the shopper help center at shoppers.instacart.com/help/help_center/ redirects to a sign-in and then to the shoppers home page — both are credential-gated surfaces an executor should not use. Instacart Care is published at 1-888-246-7822 (see Get help and the Shopper Application Terms), and the Instacart Contact Us page routes shopper enquiries. Instacart publishes no dedicated estate line for shoppers.
2
Send the written notice to the address the Independent Contractor Agreement designates. Section 10 (Notices) at https://shoppers.instacart.com/contracts states that notices to Instacart are given by certified mail, postage prepaid and return receipt requested, to Maplebear Inc. d/b/a Instacart, c/o Legal Team, 50 Beale Street, Suite 600, San Francisco, CA 94105, and are deemed given three days after mailing. Include documentation establishing the death and your authority to act for the estate. Instacart publishes no required-document list for a deceased shopper; estate requests of this kind typically call for:
  • A certified copy of the death certificate
  • Documentation showing you are authorized to act for the estate (for example, Letters Testamentary or Letters of Administration)
  • The email address and phone number on the Instacart Shopper account
  • Government-issued photo identification for the person making the request
3
Ask Instacart to state the earnings owed and the pending payouts as of the date of death. Section 3.1 of the Independent Contractor Agreement provides that Instacart "agrees to transmit to you payment for completed Services within 30 days of performance," and shopper earnings (batch pay, promotions, and 100% of tips) are paid by weekly direct deposit between Wednesday and Friday for the prior Monday-to-Sunday week, so the most recent week's earnings may still be owed. Accrued compensation owed to the decedent is an estate claim taken up with Instacart, and with counsel if it is not resolved.
4
Terminate the Agreement in writing so no further batches or payouts can be initiated on the account. Section 5.1 provides that "You may immediately terminate this Agreement at any time upon written (including email) notice to Instacart." Section 5.3 separately provides that the Agreement terminates with no written notice if the shopper provides no Services for 75 consecutive days, so an account left alone can lapse on its own while the estate is still open.
5
Confirm where payouts were being sent — the bank account on file, an enrolled debit card, or a Shopper Rewards account (powered by Branch) — so the estate can locate funds that already left Instacart. Funds already deposited are recovered from those receiving accounts, not from Instacart.
6
Use the Privacy Policy channel where personal information is also at issue. The Shopper and Shopper Applicant Privacy Policy states that a person who does not have access to the Shopper account may email shopperprivacy@instacart.com to make an access, correction, or deletion request, and that an Authorized Agent may submit a request by the same route on proof of their status. It is a privacy-request channel, not an estates channel.
7
Handle the deceased's separate consumer Instacart+ subscription, if any, through Instacart customer support as its own matter. It is a different account from the shopper account.

Required Documents

  • Certified copy of the death certificate
  • Documentation showing you are authorized to act for the estate (for example, Letters Testamentary or Letters of Administration)
  • The email address and phone number on the Instacart Shopper account
  • Government-issued photo identification for the person making the request

Timeline

Instacart publishes no timeline for deceased-shopper or estate requests. For ordinary earnings, Section 3.1 of the Independent Contractor Agreement commits Instacart to transmit payment for completed Services within 30 days of performance, direct deposit lands weekly between Wednesday and Friday for services provided the prior week (Monday to Sunday), and Instant Cashout releases batch earnings within minutes and full earnings including tip 2 hours after delivery. Two other clocks matter to an estate: a notice sent by certified mail under Section 10 is deemed given three days after mailing, and under Section 5.3 the Agreement terminates by itself if no Services are provided for 75 consecutive days.

Download instructions for the whole estate

Frequently asked questions

Instacart publishes no deceased-shopper or estate-succession process. The account is personal to the individual contractor: Section 11 of the Independent Contractor Agreement bars assigning rights or delegating duties without Instacart's prior written consent, and the Shopper Application Terms grant only a non-transferable licence to the Shopper App. What the estate is left with is the earnings Instacart owes for completed Services, the earnings and payment records needed for the decedent's final self-employment tax return, and a live contractor account that should be terminated in writing. The estate raises all three with Instacart, with proof of death and proof of authority to act for the estate, and Instacart reviews the situation case by case.

Unpaid earnings are money Instacart owes for completed Services, so they are a debt the estate may seek to recover. Section 3.1 of the Independent Contractor Agreement commits Instacart to transmit payment for completed Services within 30 days of performance. Instacart documents no procedure for a deceased shopper, so the estate makes the request in writing with proof of death and proof of authority over the estate and follows Instacart's case-by-case review. Earnings are normally paid by weekly direct deposit between Wednesday and Friday for the prior Monday-to-Sunday week, so the most recent week may still be owed at the time of death.

No. Section 11 of the Independent Contractor Agreement provides that the contractor may not assign rights or delegate duties without Instacart's prior written consent, and the Shopper Application Terms state the shopper may not rent, lease, sell, transfer, redistribute, or sublicense the Shopper App and grant only a non-exclusive, non-transferable, non-sublicensable licence. There is no beneficiary designation and no self-service transfer, so an estate recovers what is owed and closes the account rather than continuing to operate it.

Not through the app. Every published route to a shopper's earnings and payment records — the Shopper app Earnings section, the shopper help center, and the income-verification page at shoppers.instacart.com/income_verifications — requires the shopper's own sign-in, and Instacart's Help Center tells shoppers to reach out through the Shopper app for account help. An executor should not use the decedent's credentials. The request goes to Instacart in writing instead, asking for the earnings history, the batch history, the amount owed as of the date of death, and any information return issued to the decedent.

Section 5.1 of the Independent Contractor Agreement provides that the Agreement may be terminated immediately at any time upon written, including email, notice to Instacart, and Section 10 designates the address for notices to Instacart: Maplebear Inc. d/b/a Instacart, c/o Legal Team, 50 Beale Street, Suite 600, San Francisco, CA 94105, by certified mail with return receipt requested, deemed given three days after mailing. Section 5.3 separately provides that the Agreement terminates on its own if no Services are provided for 75 consecutive days, so an untouched account can lapse during probate.

Earnings already paid out are no longer at Instacart — they went to the destination on file, which is the shopper's bank account, an enrolled debit card, or a Shopper Rewards account powered by Branch. The estate should identify that destination to locate deposited funds, and raise with Instacart only the earnings still owed for completed Services that have not yet been paid out.

No. The Instacart Shopper account is the earner side, where an independent contractor shops and delivers orders and accrues earnings. Instacart+ is a separate consumer subscription for placing orders. A deceased person could have one or both. Owed shopper earnings and the contractor account are handled with Instacart as a shopper matter; a consumer Instacart+ subscription is handled separately through Instacart customer support.

After the transfer is complete, the recipient can use the earnings according to the program's standard terms. Document the deceased account holder's details to make this process easier for your executor or family.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from Maplebear Inc. (dba Instacart) primary sources (8 pages reviewed). How we research.

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