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Maplebear Inc. (dba Instacart)

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What happens to Instacart Shopper earnings when someone dies

Maplebear publishes no process specific to a deceased person's account; a written request goes by mail.

Maplebear decides what happens to Instacart Shopper earnings after a death case by case; its terms promise no transfer.

Maplebear publishes no process specific to a deceased person's account; a written request goes by mail to Maplebear Inc. d/b/a Instacart, c/o Legal Team, 50 Beale Street, Suite 600, San Francisco, CA 94105. The request takes 4 documents.

How to request a transfer

1
Send written notice of the death by certified mail, return receipt requested, to Maplebear Inc. d/b/a Instacart, c/o Legal Team, 50 Beale Street, Suite 600, San Francisco, CA 94105. Enclose:
  • •The death certificate and letters testamentary or letters of administration.
  • •Photo identification for the person making the request.
  • •The email address and phone number on the shopper account.
2
Call Instacart Care at 1-888-246-7822 to report the death as well. Shopper help in the app and the shopper help center require the shopper's sign-in, which the executor does not use.
3
Ask Instacart for the earnings owed and pending payouts as of the date of death, and for the earnings records the final tax return needs. Payment for completed work is due within 30 days, so the last week may still be owed.
4
Terminate the Independent Contractor Agreement in writing, which can be by email, so no further batches or payouts start. The agreement also ends by itself after 75 consecutive days without work.
5
Locate payouts already sent to the bank account, debit card or Shopper Rewards account on file. Those funds are recovered from the receiving account, not from Instacart.
6
Email shopperprivacy@instacart.com with proof of authority to request access to or deletion of the shopper's personal information. Handle a consumer Instacart+ subscription with customer support as a separate account.

Required Documents

  • Death certificate
  • Documentation showing you are authorized to act for the estate: For example, letters testamentary or letters of administration.
  • The email address and phone number on the Instacart Shopper account
  • Government-issued photo identification for the person making the request
Download instructions for the whole estate

What Maplebear Inc. (dba Instacart)'s terms say at death

Section 11, Successors and Assigns

“This Agreement binds and inures to the benefit of and is enforceable by Instacart, you, and our respective heirs, successors and permitted assigns. You may not assign your rights or delegate your duties or obligations hereunder (including, without limitation, pursuant to any subcontract) without the prior written consent of Instacart, except as expressly provided in Section 4 ("Your Personnel").”1

What Maplebear Inc. (dba Instacart) says happens6

Balances, payouts and refunds

Section 3.1 of the Independent Contractor Agreement commits Instacart to "transmit to you payment for completed Services within 30 days of performance," so the most recent week's earnings may still be owed.1

Section 3.6 of the Agreement makes providing a taxpayer identification number a condition of receiving payment, so Instacart holds the account under a taxpayer identity the estate must reconcile.1

Direct deposit lands weekly between Wednesday and Friday for services provided the prior week, Monday to Sunday. Instant Cashout releases batch earnings within minutes and full earnings, including tip, 2 hours after delivery.2, 3

Earnings already deposited sit at the shopper's own bank or Shopper Rewards account and are claimed there, not from Instacart.2

Closing the account

Section 5.1 of the Agreement states "You may immediately terminate this Agreement at any time upon written (including email) notice to Instacart." A notice sent by certified mail under Section 10 is deemed given three days after mailing.1

Inactive accounts and expiry

Under Section 5.3 of the Agreement, the Agreement terminates with no written notice if the shopper provides no Services for 75 consecutive days.1

Deletion and data retention

The Privacy Policy states that Instacart keeps personal information only as long as necessary for the purposes it was collected, and keeps biometric information until that purpose is satisfied or for up to three years after the shopper's last activity, whichever comes first.4

Verifying the requester

A person without access to the Shopper account may email shopperprivacy@instacart.com with an access, correction or deletion request. An Authorized Agent must prove their status, which may include a power of attorney.4

Passwords and login

Instacart's Help Center tells shoppers "Please reach out through the Shopper app" for help with a shopper account. The shopper help center, the in-app Earnings section and the income-verification page all require the shopper's sign-in.5, 6

Not in Instacart Shopper's published guidance9

  • A process for a deceased account holder
  • A death or estate clause in the shopper terms, contract or privacy policy
  • A complete list of the documents to send
  • Whether a certified death certificate is required
  • How long a request takes
  • A path to refund a balance to the estate
  • A dedicated estate line, email, portal or fax for shoppers
  • A retention commitment for a deceased shopper's earnings records
  • Shopper tax-form information outside the signed-in help center

Sources6

A written request to Maplebear can ask it to provide purchase and transaction records for the estate inventory, refund an unspent balance, preserve the account while the estate is opened and close the account.

Digital Assets Recovery Letter for Instacart Shopper drafts that request from the estate's details.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from Maplebear Inc. (dba Instacart) primary sources (8 pages reviewed). How we research.

Instacart Shopper estate claims

Legal Team (Maplebear Inc. d/b/a Instacart)

Mailing address

Maplebear Inc. d/b/a Instacart, c/o Legal Team, 50 Beale Street, Suite 600, San Francisco, CA 94105
Verified Sep 2026

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