
What happens to Instacart Shopper earnings when someone dies
Maplebear publishes no process specific to a deceased person's account; a written request goes by mail.
Maplebear decides what happens to Instacart Shopper earnings after a death case by case; its terms promise no transfer.
Maplebear publishes no process specific to a deceased person's account; a written request goes by mail to Maplebear Inc. d/b/a Instacart, c/o Legal Team, 50 Beale Street, Suite 600, San Francisco, CA 94105. The request takes 4 documents.
How to request a transfer
- •The death certificate and letters testamentary or letters of administration.
- •Photo identification for the person making the request.
- •The email address and phone number on the shopper account.
Required Documents
- Death certificate
- Documentation showing you are authorized to act for the estate: For example, letters testamentary or letters of administration.
- The email address and phone number on the Instacart Shopper account
- Government-issued photo identification for the person making the request
What Maplebear Inc. (dba Instacart)'s terms say at death
- Section 11, Successors and Assigns
“This Agreement binds and inures to the benefit of and is enforceable by Instacart, you, and our respective heirs, successors and permitted assigns. You may not assign your rights or delegate your duties or obligations hereunder (including, without limitation, pursuant to any subcontract) without the prior written consent of Instacart, except as expressly provided in Section 4 ("Your Personnel").”1
What Maplebear Inc. (dba Instacart) says happens6
- Balances, payouts and refunds
Section 3.1 of the Independent Contractor Agreement commits Instacart to "transmit to you payment for completed Services within 30 days of performance," so the most recent week's earnings may still be owed.1
Section 3.6 of the Agreement makes providing a taxpayer identification number a condition of receiving payment, so Instacart holds the account under a taxpayer identity the estate must reconcile.1
Direct deposit lands weekly between Wednesday and Friday for services provided the prior week, Monday to Sunday. Instant Cashout releases batch earnings within minutes and full earnings, including tip, 2 hours after delivery.2, 3
Earnings already deposited sit at the shopper's own bank or Shopper Rewards account and are claimed there, not from Instacart.2
- Closing the account
Section 5.1 of the Agreement states "You may immediately terminate this Agreement at any time upon written (including email) notice to Instacart." A notice sent by certified mail under Section 10 is deemed given three days after mailing.1
- Inactive accounts and expiry
Under Section 5.3 of the Agreement, the Agreement terminates with no written notice if the shopper provides no Services for 75 consecutive days.1
- Deletion and data retention
The Privacy Policy states that Instacart keeps personal information only as long as necessary for the purposes it was collected, and keeps biometric information until that purpose is satisfied or for up to three years after the shopper's last activity, whichever comes first.4
- Verifying the requester
A person without access to the Shopper account may email shopperprivacy@instacart.com with an access, correction or deletion request. An Authorized Agent must prove their status, which may include a power of attorney.4
Not in Instacart Shopper's published guidance9
- A process for a deceased account holder
- A death or estate clause in the shopper terms, contract or privacy policy
- A complete list of the documents to send
- Whether a certified death certificate is required
- How long a request takes
- A path to refund a balance to the estate
- A dedicated estate line, email, portal or fax for shoppers
- A retention commitment for a deceased shopper's earnings records
- Shopper tax-form information outside the signed-in help center
Sources6
- 1.Instacart Independent Contractor Agreement (United States)
- 2.Shopper Earnings
- 3.Cash Out Full Batch Earnings After Two Hours, April 25, 2022
- 4.Shopper and Shopper Applicant Privacy Policy, last updated January 26, 2026
- 5.Instacart Help Center: Get help
- 6.Instacart Contact Us
A written request to Maplebear can ask it to provide purchase and transaction records for the estate inventory, refund an unspent balance, preserve the account while the estate is opened and close the account.
Digital Assets Recovery Letter for Instacart Shopper drafts that request from the estate's details.
Sources
Data sourced from Maplebear Inc. (dba Instacart) primary sources (8 pages reviewed). How we research.
Instacart Shopper estate claims
Legal Team (Maplebear Inc. d/b/a Instacart)
Mailing address
Website
Is this your situation?
Get a complete guide for your specific circumstances.
Forms for Settling an Estate
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Affidavit of Death
Put a joint owner's or a transfer on death deed owner's death on the land records with the affidavit your state's statute names, laid out for recording.
IRS Form 56
Notify the IRS that you are the fiduciary of an estate, a trust or a person, or end a notice filed before, on the official form.
Digital Assets Recovery Letter
Prepare a letter requesting a deceased person's online accounts, points, and balances from the program that holds them.
Petition for Probate and Letters
Open probate and ask the court to appoint you and issue Letters Testamentary or Letters of Administration.
Notice to Creditors
Notify estate creditors and start the claim period — the published notice plus mailed copies for known creditors.
Renunciation of Executor
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