What happens to Gold+ points when someone dies
Hertz publishes its own process for a deceased person's account; the request starts by phone at 1-888-999-4900.
Hertz's terms allow Gold+ points to transfer to a family member after the account holder dies.
Hertz publishes its own process for a deceased person's account: Hertz Gold+ special-case point transfer (death or divorce); the request starts by phone at 1-888-999-4900. The request takes 4 documents. Hertz Gold+ Rewards Desk answers at 1-888-999-4900 (Monday-Friday 6:00 AM-7:00 PM CT).
How to request a transfer
- •The death certificate.
- •The deceased member's Hertz Gold+ account number and the email address on the account.
- •The recipient's Hertz Gold+ account number.
- •Executor, administrator or trustee appointment documents, if the Rewards Desk asks for proof of authority.
Required Documents
- Death certificate
- Deceased member's Hertz Gold+ account number
- Recipient's Hertz Gold+ account number
- Executor, administrator, or trustee appointment documents: if the Rewards Desk asks for proof of authority
What Hertz's terms say at death
- The terms
“Neither participation in the Program, nor Hertz Gold+ Points are transferable. Participants may not combine, barter or otherwise transfer Points with or to other persons.”1
What Hertz says happens3
- Transfer at death
Beyond the once-per-calendar-year limit, additional transfers may be allowed in special cases, such as death or divorce, with appropriate documentation, to an immediate family member who is already a Gold+ member with rental activity in the prior 12 months.2
Points do not move to an estate, a trust or a non-family recipient.1
- How requests are reviewed
Because transfers must be initiated by the member who owns the points, a survivor-initiated transfer after a death falls outside the routine path and is handled by the Rewards Desk at Hertz's discretion on the documentation provided.2
- Inactive accounts and expiry
The 12-month inactivity forfeiture and the five-year point validity period continue to run while a death-based request is pending, and transferring points does not count as rental activity.2
Not in Gold+'s published guidance8
- How long a request takes
- A mailing address for a written request
- A form for estate requests
- Whether a certified death certificate is required
- A deceased-member page
- A provision on death in the Gold+ Terms and Conditions
- A definition of "immediate family member"
- A deadline for a death-based transfer request
A written request to Hertz can ask it to transfer the points to a named family member and preserve the account while the estate is opened.
Digital Assets Recovery Letter for Gold+ drafts that request from the estate's details.
Sources
Data sourced from Hertz primary sources (4 pages reviewed). How we research.
Gold+ estate claims
Hertz Gold+ Rewards Desk
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Affidavit of Death
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