What happens to Gold+ points when the owner dies
Hertz has a formal process for transferring points after an account holder dies
Hertz Gold+ Rewards Desk
Hertz publishes no processing timeline for death-based point transfers and no deceased-member page. For ordinary transfers the FAQ states that transferred points typically appear online within 24 hours, and that a Hertz representative can see the transfer the same day and apply the points to a future reservation if needed. Both the 12-month inactivity forfeiture and the five-year point validity period continue to run while a request is pending, so acting promptly matters.
Hertz provides a family transfer process for Gold+ points after the account holder's death.
How to request a transfer
To request a transfer of Gold+ points after an account holder's death, follow these steps:
- •Certified copy of the death certificate
- •Deceased member's Hertz Gold+ account number
- •Recipient's Hertz Gold+ account number
- •Executor, administrator, or trustee appointment documents if the Rewards Desk asks for proof of authority
Required Documents
- Certified copy of the death certificate
- Deceased member's Hertz Gold+ account number
- Recipient's Hertz Gold+ account number
- Executor, administrator, or trustee appointment documents (may be requested by the Rewards Desk)
Timeline
Hertz publishes no processing timeline for death-based point transfers and no deceased-member page. For ordinary transfers the FAQ states that transferred points typically appear online within 24 hours, and that a Hertz representative can see the transfer the same day and apply the points to a future reservation if needed. Both the 12-month inactivity forfeiture and the five-year point validity period continue to run while a request is pending, so acting promptly matters.
Frequently asked questions
Hertz publishes no deceased-member page. The Gold+ FAQ states that points may be transferred to an immediate family member who is also a Gold+ member once per calendar year, and that additional transfers may be allowed in special cases such as death or divorce with appropriate documentation. Call the Rewards Desk at 1-888-999-4900 with a certified copy of the death certificate and both Gold+ account numbers to ask what the desk requires. The transfer is at Hertz's discretion.
No. The Hertz Gold+ Terms and Conditions state that neither participation in the program nor Gold+ points are transferable, and that participants may not combine, barter or otherwise transfer points with or to other persons. The only transfer path Hertz publishes moves points between Gold+ member accounts, so an estate or trust cannot hold the balance.
An immediate family member who already has a Hertz Gold+ account and who has had rental activity in the prior 12 months — earning or redeeming points through a completed rental. Hertz does not publish a definition of "immediate family member" in the Gold+ FAQ or the Terms and Conditions, so documentation of the relationship may be requested at the Rewards Desk's discretion.
Call the Hertz Rewards Desk at 1-888-999-4900, Monday through Friday, 6:00 a.m. to 7:00 p.m. Central Time — the number the Gold+ FAQ gives for point transfers. General Hertz customer support is (877) 599-8916, and a written-question form is published at hertz.com. Have the death certificate, the deceased member's account number, and the recipient's Gold+ account number ready.
Once transferred, points are subject to the program's standard terms. Having the deceased account holder's details documented in advance makes the transfer process significantly easier for the family.
Sources
Data sourced from Hertz primary sources (7 pages reviewed). How we research.
Hertz Gold+ Rewards Desk
Hertz publishes no processing timeline for death-based point transfers and no deceased-member page. For ordinary transfers the FAQ states that transferred points typically appear online within 24 hours, and that a Hertz representative can see the transfer the same day and apply the points to a future reservation if needed. Both the 12-month inactivity forfeiture and the five-year point validity period continue to run while a request is pending, so acting promptly matters.
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