What happens to Gold+ points when the owner dies
Hertz has a formal process for transferring points after an account holder dies
Hertz Gold+ Rewards Desk
Hertz does not publish a formal processing timeline for death-based point transfers. Transferred points typically appear on the recipient account within 24 hours once processed; a Hertz representative can apply the points to a pending reservation the same day. Both the 12-month inactivity rule and the 5-year hard expiration continue to run during any delay, so acting promptly matters.
Hertz provides a family transfer process for Gold+ points after the account holder's death.
How to request a transfer
To request a transfer of Gold+ points after an account holder's death, follow these steps:
- •Certified copy of the death certificate
- •Deceased member's Hertz Gold+ account number
- •Recipient's Hertz Gold+ account number
- •Executor or estate administrator documentation if requested
Required Documents
- Certified copy of the death certificate
- Deceased member's Hertz Gold+ account number
- Recipient's Hertz Gold+ account number
- Executor or estate administrator documentation (may be requested by Hertz)
Timeline
Hertz does not publish a formal processing timeline for death-based point transfers. Transferred points typically appear on the recipient account within 24 hours once processed; a Hertz representative can apply the points to a pending reservation the same day. Both the 12-month inactivity rule and the 5-year hard expiration continue to run during any delay, so acting promptly matters.
Frequently asked questions
Points can be transferred to an immediate family member's Hertz Gold+ account. The standard once-per-calendar-year transfer limit is waived in the event of death. Call the Rewards Desk at 1-888-999-4900 with a certified copy of the death certificate and both Hertz Gold+ account numbers to initiate the transfer.
No. Points can only be transferred to an immediate family member's Hertz Gold+ account, not to an estate, a trust, or a non-family member. The recipient must have an existing Hertz Gold+ account with at least one rental activity in the prior 12 months. A death certificate is required.
Call the Hertz Rewards Desk at 1-888-999-4900, Monday through Friday 6 a.m. to 7 p.m. Central Time. General Hertz reservations and customer service at 1-800-654-3131 (available 24/7) can route the call to the Rewards Desk. Have the death certificate, the deceased member's account number, and the recipient family member's Hertz Gold+ account number ready.
Enroll an intended family recipient in Hertz Gold+ well in advance so their account is at least 72 hours old with at least one rental in the prior 12 months, document the primary member's account number and credentials in the estate plan, and plan redemptions around the 5-year hard expiration. The death-based transfer exception preserves the option to move remaining points after death with a death certificate and the Rewards Desk.
Once transferred, points are subject to the program's standard terms. Having the deceased account holder's details documented in advance makes the transfer process significantly easier for the family.
Sources
Data sourced from Hertz primary sources (7 pages reviewed). How we research.
Hertz Gold+ Rewards Desk
Hertz does not publish a formal processing timeline for death-based point transfers. Transferred points typically appear on the recipient account within 24 hours once processed; a Hertz representative can apply the points to a pending reservation the same day. Both the 12-month inactivity rule and the 5-year hard expiration continue to run during any delay, so acting promptly matters.
