What happens to CVS ExtraBucks when someone dies
CVS Pharmacy publishes no process specific to a deceased person's account; a written request goes by mail.
Under CVS Pharmacy's terms, CVS ExtraBucks are forfeited when the account holder dies.
CVS Pharmacy publishes no process specific to a deceased person's account; a written request goes by mail to CVS Health Corporation, 1 CVS Drive, Woonsocket, RI 02895. The request takes 4 documents. ExtraCare Program correspondence answers at 1-888-607-4287.
What to do
- •Email form: ExtraCare Customer Service, answered within two business days.
- •Mail: CVS Health Corporation, 1 CVS Drive, Woonsocket, RI 02895.
- •Phone: 1-888-607-4287 (TTY 711).
- •Complete the authorization form and select the complete Patient Prescription Record.
- •Sign as Personal Representative, print the full name, explain the authority, and attach the letters and the death certificate.
- •Submit it within 6 months of signing, by mail to One CVS Drive, MC-B120, Woonsocket, RI 02895, by fax to 401-652-1593, or to PrescriptionRecordSvcCenter@cvshealth.com.
- •Write to the CVS Health Privacy Office at PrivacyOffice@CVSHealth.com or 1-833-571-1784 for any other health-information right.
Required Documents
- ExtraCare card number or the phone number linked to the account: CVS's ExtraCare email form requires one or the other to locate the membership.
- Death certificate: for the prescription-records request, and to accompany any goodwill request to ExtraCare
- CVS Pharmacy Authorization for Disclosure of Protected Health Information: for a prescription record. Signed on the Patient/Personal Representative line, with the signer's full name printed and their authority to act explained.
- Letters testamentary or letters of administration: for a prescription record. Or other evidence of authority. CVS Pharmacy may request additional paperwork from a signer, and the Healthcare Practices notice says a personal representative may need to produce evidence of authority.
What CVS Pharmacy, Inc.'s terms say at death
- The terms
“Participation in the ExtraCare Program is personal and non-transferable. ... Membership is personal, nontransferable and nonsalable and is limited to one account per individual. ... Rewards and benefits available via the ExtraCare Program have no cash value; are not redeemable for cash, gift certificates or gift cards; are purely promotional; and do not constitute property of any ExtraCare member.”1
What CVS Pharmacy, Inc. says happens9
- Support response times
CVS states it responds to the ExtraCare Customer Service email form within two business days.2
- Who owns the asset
ExtraCare Plus bonus rewards are not transferable, do not constitute property, have no cash value and are not redeemable for cash except as otherwise required by law.3
- Closing the account
Under the terms' cancellation and termination section, CVS may in its sole discretion suspend or terminate a membership. Termination cancels all associated benefits, and CVS has no obligation to refund or credit any amount afterwards.1
- Inactive accounts and expiry
ExtraBucks Rewards expire on their own schedule regardless of the member's status, so the practical deadline is the expiration date printed on each reward.1
CVS's help center states that expired coupons can't be reissued.4
- Subscriptions and billing
ExtraCare Plus renews automatically unless cancelled at least three days before the renewal date, and it cannot be cancelled in store. Fees are not refunded after a recurring charge is processed, and benefits run until the effective date of cancellation.3
If the payment method on file is declined, the membership is placed on hold and benefits are suspended, and it is terminated at the end of term if CVS cannot charge the payment method.3
No documents are required to cancel ExtraCare Plus: CVS allows cancellation by phone without estate documentation.5
The online ExtraCare Plus cancellation page routes through CVS account sign-in.6
- How requests are reviewed
A written goodwill request about the loyalty balance is the only route, and CVS decides it at its discretion.1
- Disclosure of account content
CVS Pharmacy's Notice of Privacy Practices states that upon a patient's death it may share protected health information with a person allowed by law to act for the estate, unless the patient expressly told it not to.7
The authorization form offers the complete Patient Prescription Record, covering prescription history and other pharmacy services including immunizations, and expires six months from signing unless a different expiration date is entered.8
- Fees
CVS states it may charge a reasonable fee for a copy of protected health information, as HIPAA and state law allow.7
- Verifying the requester
The CVS Healthcare Practices notice states that a personal representative may be required to produce evidence of authority before being given access to protected health information.9
A signer other than the patient prints their full name and explains their authority to act on the patient's behalf, and CVS Pharmacy may request additional paperwork.8
Forms CVS uses1
- CVS Pharmacy Authorization for Disclosure of Protected Health Information
Requesting the decedent's complete Patient Prescription Record, which reflects prescription history and any other pharmacy services including immunizations.8
Completed by the personal representative. Available to download.
Other companies and product lines involved3
- CVS Pharmacy, prescription records
The completed authorization for the decedent's prescription record, by mail, fax or email8
Email: PrescriptionRecordSvcCenter@cvshealth.com
Fax: 1-401-652-1593
Mailing address: One CVS Drive, MC-B120, Woonsocket, RI 02895
- CVS Health Privacy Office
Other health-information rights, such as an accounting of disclosures or records held outside the pharmacy7
Phone: 1-833-571-1784
Email: PrivacyOffice@CVSHealth.com
Mailing address: One CVS Drive, Woonsocket RI 02895
- CVS Corporation, Customer Relations
General customer correspondence by mail10
Mailing address: CVS Corporation, Customer Relations, One CVS Drive, Woonsocket, RI 02895
Not in CVS's published guidance7
- A process for a deceased account holder
- Documents for an ExtraBucks Rewards claim
- A dedicated estates portal, email or mailing address
- A bereavement page
- A processing time for a prescription-records request
- A fee amount for a copy of the prescription record
- Whether a certified death certificate is required
Sources10
- 1.ExtraCare Terms and Conditions, Last Updated August 31, 2026
- 2.ExtraCare Customer Service
- 3.ExtraCare Plus Terms and Conditions, Last Updated March 17, 2025
- 4.Help with ExtraCare
- 5.ExtraCare overview
- 6.ExtraCare Plus cancellation
- 7.CVS Pharmacy Notice of Privacy Practices, effective as of 09/01/2025
- 8.CVS Pharmacy Authorization for Disclosure of Protected Health Information
- 9.CVS Healthcare Practices Notice of Privacy Practices, effective as of September 2, 2025
- 10.Contact Us
A written request to CVS Pharmacy can ask it to transfer the ExtraBucks to a named family member, provide purchase and transaction records for the estate inventory and preserve the account while the estate is opened.
The value that can still be kept is what the account holder moved while alive: CVS Pharmacy allows family pooling.
Digital Assets Recovery Letter for CVS drafts that request from the estate's details.
Sources
Data sourced from CVS Pharmacy, Inc. primary sources (10 pages reviewed). How we research.
CVS estate claims
ExtraCare Program correspondence
Phone
Mailing address
Website
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