What happens to Burger King Crowns when someone dies
Burger King publishes no process specific to a deceased person's account; a written request goes by email to privacy@rbi.com.
Under Burger King's terms, Burger King Crowns are forfeited when the account holder dies.
Burger King publishes no process specific to a deceased person's account; a written request goes by email to privacy@rbi.com. The request takes 5 documents. Privacy Officer (Burger King / Restaurant Brands International) answers at 1-866-394-2493.
What to do
- •The email address the account is registered under
- •A copy of the death certificate and letters testamentary or letters of administration
- •The survivor's name and BK account email
- •A request that the account not be unregistered or purged during the review
- •Call 1-866-394-2493
- •Email privacy@rbi.com
- •Use the online privacy request form linked from bk.com/privacy-policy
- •The deletion form linked from campaign.bk.com/royal-perks and bk.com/privacy-policy
- •Email to privacy@rbi.com
- •BK Guest Care chat at bk.com/support
Required Documents
- Copy of the death certificate
- Letters testamentary, letters of administration or a court order: Proof of the requester's authority to act.
- Government-issued photo ID of the requester
- Email address the member's Royal Perks account is registered under: The account email is what identifies the account to Burger King.
- BK account email of the survivor being named: if asking Burger King to move a Crown or gift card balance
What Burger King Company LLC (Restaurant Brands International Inc.)'s terms say at death
- General Conditions
“Your Account, Crowns, Rewards, and Program Benefits are personal to you and may not be sold, transferred, assigned to, or shared with family, friends, or others (except as specifically permitted by the Sponsor, in its sole and absolute discretion), or used by you for any commercial purpose.”1
What Burger King Company LLC (Restaurant Brands International Inc.) says happens7
- Who owns the asset
The terms state that all Program-Related Information is and remains the sole and exclusive property of the Sponsor.1
- Balances, payouts and refunds
Crowns and Rewards have no cash value and can be redeemed only for eligible menu items, never for cash.1
- How requests are reviewed
The terms allow a transfer only as specifically permitted by the Sponsor in its sole and absolute discretion. That is a general transfer exception, not a death review.1
Burger King's Help Center shows Guest Care moving Crown Points and gift card balances from one BK account to another when a member changes email addresses.2
- Inactive accounts and expiry
Crown expiration is not paused by a death, and an account inactive for two consecutive years may be unregistered, with all Crowns, Rewards and Program Benefits revoked, nullified and voided.1
- Closing the account
The terms route closure through deletion of the account and its data: a deletion request form, the Privacy Officer by email, or BK Guest Care at bk.com/support.1, 3
- Deletion and data retention
The Privacy Policy states that fulfilling a deletion request deletes the loyalty account and everything in it, including points and rewards, order history, stored payment methods, favorites and settings, and the account cannot be reached again afterward.4
- Disclosure of account content
The US Privacy Policy gives a right to know the specific pieces of personal information Burger King holds and to receive that data in a portable format, and accepts requests from an authorized agent who can demonstrate authorization.4
Not in Burger King's published guidance10
- A process for a deceased account holder
- A form for estate requests
- A complete list of the documents to send
- How long a request takes
- A mailing address for a written request
- Transfer at death
- An estates or bereavement portal
- A fax number
- A guest service phone number
- How privacy rights apply to a deceased member's representative
Sources4
- 1.Royal Perks Terms and Conditions, Last Revised October 9, 2025
- 2.Can I change the email associated with my BK account?
- 3.BK Guest Care support
- 4.Burger King US Privacy Policy, Last Updated October 28, 2025
A written request to Burger King can ask it to transfer the Crowns to a named family member, provide purchase and transaction records for the estate inventory, preserve the account while the estate is opened and close the account.
Nothing in the account survives the holder, and Burger King allows no lifetime transfer of it either.
Digital Assets Recovery Letter for Burger King drafts that request from the estate's details.
Sources
Data sourced from Burger King Company LLC (Restaurant Brands International Inc.) primary sources (5 pages reviewed). How we research.
Burger King estate claims
Privacy Officer (Burger King / Restaurant Brands International)
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