How Do I Write a Letter of Instruction to Jeanne D'Arc CU?

Send it to Jeanne D'Arc CU's estate/claims department: Jeanne D'Arc Credit Union, P.O. Box 1238, Lowell, MA 01853. You can reach the department at 978-452-5001.

Jeanne D'Arc CU lists these among its required documents: Certified death certificate (a copy is enough for the Chapter 171 § 42 spouse/next-of-kin payment); Government-issued photo ID for the claimant; Certified appointment of administrator, executor, trustee, or personal representative (Letters of Authority) for estate accounts; Attested copy of the voluntary personal representative statement filed under Mass. Gen. Laws ch. 190B, § 3-1201, plus a written receipt, when collecting a small estate without full probate. The prepared letter includes an enclosure checklist drawn from Jeanne D'Arc CU's recorded requirements.

Revocable-trust-account, POD, joint, and IRA-beneficiary claims are released once the credit union verifies the death certificate and the claimant's identity. The Chapter 171 § 42 spouse/next-of-kin payment cannot be made until 30 days after the date of death, and the Massachusetts voluntary-administration statement cannot be filed until 30 days after death. Estate accounts wait on the Probate and Family Court appointment. Contested accounts are held until a court resolves the claim

Jeanne D'Arc CU accepts a letter you write. We draft it for you, addressed to Jeanne D'Arc CU's verified claims department with the required enclosures.

It depends on the capacity you are acting in. An executor or administrator encloses Letters Testamentary (when there is a will) or Letters of Administration (when there is not); a successor trustee encloses a certificate of trust; a successor under a small estate encloses that state’s small estate affidavit. The prepared letter lists the proof-of-authority document for your role alongside the institution’s required documents.

A letter of instruction is the written request an institution asks for when settling a deceased customer’s account. It identifies the decedent and the account, states the capacity you are acting in, and tells the institution what to do with the account.