What to do when a Jeanne D'Arc CU account holder dies
Contact Jeanne D'Arc CU — 3-step process, 5 required documents, and pod and joint accounts processed upon verification of documents; estate accounts vary based on probate requirements
Member Contact Center
Phone978-452-5001
Toll-Free1-877-604-5328
Mailing Address
P.O. Box 1238, Lowell, MA 01853
WebsiteLearn more→
Member Contact Center
Phone978-452-5001
Toll-Free1-877-604-5328
Mailing Address
P.O. Box 1238, Lowell, MA 01853
WebsiteLearn more→
Member Contact Center (Death Claims)
Phone978-452-5001
Toll-Free1-877-604-5328
Mailing Address
Jeanne D'Arc Credit Union, P.O. Box 1238, Lowell, MA 01853
Verified Apr 2026
The Member Contact Center (Death Claims) at Jeanne D'Arc CU coordinates account transitions after a member's death. How each account is handled depends on its setup: POD and trust accounts transfer automatically, while solely-owned accounts typically require court authorization through Letters Testamentary or Letters of Administration.
The first step is contacting Jeanne D'Arc CU at 978-452-5001 with the account holder's full name, account numbers, and a certified death certificate in hand.
Death claim process
To file a claim after an account holder's death, here is what Jeanne D'Arc CU requires:
Filing a claim
1
Contact Jeanne D'Arc Credit Union at 978-452-5001 or toll-free 877-604-5328, or visit any branch to report the death
2
Gather required documents and follow the process for the applicable account type:
- POD accounts: beneficiary provides certified death certificate and government-issued photo ID to claim funds
- Joint accounts with right of survivorship: surviving owner provides certified death certificate to remove deceased from account
- Non-POD/non-joint accounts: executor or administrator provides estate documents (Letters Testamentary or Letters of Administration)
- IRA accounts: designated beneficiary provides certified death certificate and government-issued photo ID; distribution options depend on beneficiary type
3
Surviving family members should update their own beneficiary designations
Required Documents
- Certified death certificate
- Government-issued photo ID for claimant
- Letters Testamentary or Letters of Administration (if no POD/joint account)
- Small Estate Affidavit (if estate qualifies under Massachusetts or New Hampshire law)
- Trust documents (if trust is named as beneficiary)
Jeanne D'Arc Credit Union does not publish a dedicated death claim or deceased member page. Contact the Member Contact Center at 978-452-5001 or visit any branch for assistance with deceased member accounts.
How long the process takes at Jeanne D'Arc CU: POD and joint accounts processed upon verification of documents; estate accounts vary based on probate requirements. The most common reason for delays is missing or incomplete documentation, so submitting everything upfront is the best way to keep things moving.
Documentation required by Jeanne D'Arc CU includes Certified death certificate, Government-issued photo ID for claimant, and Letters Testamentary or Letters of Administration (if no POD/joint account), along with additional paperwork that varies by account type. All death certificates and court documents must be certified copies.
Frequently asked questions
If a deposit account has no POD beneficiary and no surviving joint owner, the funds become part of the deceased member's probate estate. The executor or administrator named in court-issued Letters Testamentary or Letters of Administration must present those documents to the credit union to claim the funds. Massachusetts allows a Small Estate Affidavit for estates under the statutory threshold, which may allow heirs to collect funds without full probate. Contact the Member Contact Center at 978-452-5001 or visit a branch for specific requirements.
Jeanne D'Arc CU's Member Contact Center (Death Claims) can be reached by phone at 1-877-604-5328 for questions throughout the claims process.
Multiple Jeanne D'Arc CU accounts may mean multiple claims. Some account types can be processed together, but others require their own documentation. Check with the Member Contact Center (Death Claims) to confirm what applies.
Member Contact Center
Phone978-452-5001
Toll-Free1-877-604-5328
Mailing Address
P.O. Box 1238, Lowell, MA 01853
WebsiteLearn more→
Member Contact Center
Phone978-452-5001
Toll-Free1-877-604-5328
Mailing Address
P.O. Box 1238, Lowell, MA 01853
WebsiteLearn more→
Member Contact Center (Death Claims)
Phone978-452-5001
Toll-Free1-877-604-5328
Mailing Address
Jeanne D'Arc Credit Union, P.O. Box 1238, Lowell, MA 01853
Verified Apr 2026
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