How Do I Write a Letter of Instruction to HawaiiUSA FCU?

Send it to HawaiiUSA FCU's estate/claims department: HawaiiUSA Federal Credit Union, 1226 College Walk, Honolulu, HI 96817. You can reach the department at (808) 534-4300.

HawaiiUSA FCU lists these among its required documents: Certified copy of the death certificate; Government-issued photo ID for the claimant; Letters Testamentary or Letters of Administration, when there is no POD beneficiary and no surviving joint owner; For a small estate: Hawaii Affidavit for Collection of Personal Property of the Decedent (Judiciary form 3C-E-210) under Haw. Rev. Stat. § 560:3-1201. The prepared letter includes an enclosure checklist drawn from HawaiiUSA FCU's recorded requirements.

HawaiiUSA does not publish a claims timeline. POD and joint-survivorship claims are settled once a branch verifies the death certificate and identification; a claim that depends on Letters or the small-estate affidavit moves at the pace of the court process behind it. Investment and annuity claims run on LPL Financial’s separate schedule.

HawaiiUSA FCU accepts a letter you write. We draft it for you, addressed to HawaiiUSA FCU's verified claims department with the required enclosures.

It depends on the capacity you are acting in. An executor or administrator encloses Letters Testamentary (when there is a will) or Letters of Administration (when there is not); a successor trustee encloses a certificate of trust; a successor under a small estate encloses that state’s small estate affidavit. The prepared letter lists the proof-of-authority document for your role alongside the institution’s required documents.

A letter of instruction is the written request an institution asks for when settling a deceased customer’s account. It identifies the decedent and the account, states the capacity you are acting in, and tells the institution what to do with the account.