How Do I Write a Letter of Instruction to Ford Credit?

Send it to Ford Credit's estate/claims department: Ford Credit, P.O. Box 35910, Cleveland, OH 44135-0910. You can reach the department at 1-800-727-7000.

Ford Credit lists these among its required documents: Death certificate for the deceased borrower or lessee; Letters of Testamentary or a small estate affidavit, if Ford Credit requires proof of authority to settle the account; The Ford Credit account number. The prepared letter includes an enclosure checklist drawn from Ford Credit's recorded requirements.

Ford Credit does not publish a fixed timeline for updating a deceased customer's account. The Peace of Mind Program allows a qualified party to return the vehicle to a Ford or Lincoln dealership within 60 days of death on qualifying contracts. Payoff quotes, transfers, and account updates are handled through Customer Service once the death certificate and any required estate documents are provided.

Ford Credit accepts a letter you write. We draft it for you, addressed to Ford Credit's verified claims department with the required enclosures.

It depends on the capacity you are acting in. An executor or administrator encloses Letters Testamentary (when there is a will) or Letters of Administration (when there is not); a successor trustee encloses a certificate of trust; a successor under a small estate encloses that state’s small estate affidavit. The prepared letter lists the proof-of-authority document for your role alongside the institution’s required documents.

A letter of instruction is the written request an institution asks for when settling a deceased customer’s account. It identifies the decedent and the account, states the capacity you are acting in, and tells the institution what to do with the account.