What to do when a Zip account holder dies
Report the death to Zip Support at 1-888-274-3159
When an account holder at Zip dies, the executor contacts Zip Support (1-888-274-3159) to report the death and request the balance as of the date of death. The balance is a claim against the estate: it is paid from estate assets, in the order the state sets, before anything reaches the heirs.
Before contacting Zip, have the account holder's full name, date of birth, and any available account numbers ready.
Death claim process
Here is the step-by-step death claim process at Zip:
Filing a claim
Required Documents
- The mobile number or email address on the Zip accountThe Zip Customer Portal identifies an account by either.
What happens to each kind of account1
Accounts handled elsewhere1
- WebBank
Originates loans through the Zip app and Zip Checkout; Zip Co US Inc services them1
What Zip's agreement and guidance say1
- Payments after the death
Installments are debited automatically on their scheduled due dates from the payment method allocated to each payment plan.3
Not in Zip's published guidance3
- A procedure for reporting a death
- A claim form
- How long a claim takes
Sources3
- 1.Customer Agreement, Last update: June 2026
- 2.Why am I being sent to collections
- 3.How do I make a payment
Zip Support can be reached by phone at 1-888-274-3159 and email at us-support@care.zip.co for questions throughout the claims process.
Sources
Data sourced from Zip primary sources (14 pages reviewed). How we research.
Zip death claims support
Zip Support
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