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What to do when a West Bank (Iowa) account holder dies

Report the death to West Bank (Iowa)'s Customer Service at 1-855-464-5407

When an account holder at West Bank (Iowa) passes away, the next step depends on how the accounts were set up. Accounts with beneficiary designations or trust ownership transfer outside of probate. Accounts titled solely in the deceased's name require the estate's legal representative to work with West Bank (Iowa)'s Customer Service (1-515-222-2360) to access and distribute the funds.

Death claim process

Follow these steps to file a death claim with West Bank (Iowa):

Filing a claim

1
Tell West Bank that the account holder has died. Until the bank knows of the death and has had a reasonable time to act, it may keep accepting, paying and collecting items on the account.
2
Call Customer Service at 1-855-464-5407 (Monday to Friday 8 a.m. to 5 p.m., Saturday 8 a.m. to noon), go to a branch in Iowa or Minnesota (locations), or write to the bank in West Des Moines.
3
To settle the estate through West Bank's Investment & Trust Department, call it at 1-800-810-2301. It lists the appointment papers, the estate's EIN, a certified death certificate and each executor's ID as what begins the process.

Required Documents

  • Letters of Appointment and the Order of Appointment, to begin estate settlement with West Bank's Investment & Trust Department
  • EIN for the estate, to begin estate settlement with West Bank's Investment & Trust Department
  • Certified copy of the death certificate, to begin estate settlement with West Bank's Investment & Trust Department
  • ID for each executor or administrator, to begin estate settlement with West Bank's Investment & Trust Department

What happens to each kind of account4

Joint account with survivorship

Every joint deposit account at West Bank carries survivorship. When one owner dies, the surviving owners are entitled to all of the money, subject to the bank's setoff right and security interest.1

Where more than one owner survives, they keep owning the account together with survivorship.1

Payable-on-death account

When the last owner of a payable-on-death account dies, West Bank may pay the remaining balance to the beneficiaries then living, after charging the account for anything the owner or a beneficiary owes it. Two or more beneficiaries share equally.1

Fiduciary account

A personal representative, trustee or other fiduciary must be named in that role on the signature card, and West Bank may ask for papers proving the appointment, such as Letters of Appointment.1

Custodial account (UTMA/UGMA)

A successor custodian named on the signature card of an Iowa or Minnesota transfers-to-minors account has no authority over the money until the custodian dies or becomes incapacitated.1

What West Bank (Iowa)'s agreement and guidance say6

Payments after the death

After a death, West Bank may keep accepting, paying and collecting items until it learns of the death and has had a reasonable time to act.1

Debts owed to the institution

West Bank holds a security interest in the account and may use the money in it, without notice, to pay a debt owed to it. On a joint account it may do so for the debt of any one owner.1

Disputes between claimants

The account holder agrees to pay West Bank's costs, including reasonable attorney fees, for responding to demands about who owns the money in the account.1

Dormant and unclaimed accounts

A checking account goes dormant after a year with no activity or contact and a savings account after two. After three dormant years, the account may be turned over to Iowa or Minnesota as abandoned property.1

Fees

A dormant account is charged $10.00 a month. Account research costs $50.00 an hour with a $50 minimum, research copies $5.00 a page and an additional statement $10.00.2

Which state governs the account

Iowa law governs the account agreement, and some Minnesota laws apply to certain accounts where the law requires it.1

Not in West Bank (Iowa)'s published guidance5

  • A department for deceased-customer accounts
  • A claim form
  • An online way to report a death
  • How long a claim takes
  • A small-estate procedure

Sources2

Download instructions for the whole estate

West Bank (Iowa)'s Customer Service can be reached by phone at 1-855-464-5407 for questions throughout the claims process.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from West Bank (Iowa) primary sources (26 pages reviewed). How we research.

West Bank (Iowa) death claims support

Customer Service

Hours

Monday-Friday 8:00 AM-5:00 PM; Saturday 8:00 AM-noon

Mailing address

West Bank, P.O. Box 65020, West Des Moines, IA 50265-0020
Verified Oct 2026

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