
What to do when a West Bank (Iowa) account holder dies
Report the death to West Bank (Iowa)'s Customer Service at 1-855-464-5407
When an account holder at West Bank (Iowa) passes away, the next step depends on how the accounts were set up. Accounts with beneficiary designations or trust ownership transfer outside of probate. Accounts titled solely in the deceased's name require the estate's legal representative to work with West Bank (Iowa)'s Customer Service (1-515-222-2360) to access and distribute the funds.
Death claim process
Follow these steps to file a death claim with West Bank (Iowa):
Filing a claim
Required Documents
- Letters of Appointment and the Order of Appointment, to begin estate settlement with West Bank's Investment & Trust Department
- EIN for the estate, to begin estate settlement with West Bank's Investment & Trust Department
- Certified copy of the death certificate, to begin estate settlement with West Bank's Investment & Trust Department
- ID for each executor or administrator, to begin estate settlement with West Bank's Investment & Trust Department
What happens to each kind of account4
- Joint account with survivorship
Every joint deposit account at West Bank carries survivorship. When one owner dies, the surviving owners are entitled to all of the money, subject to the bank's setoff right and security interest.1
Where more than one owner survives, they keep owning the account together with survivorship.1
- Payable-on-death account
When the last owner of a payable-on-death account dies, West Bank may pay the remaining balance to the beneficiaries then living, after charging the account for anything the owner or a beneficiary owes it. Two or more beneficiaries share equally.1
- Fiduciary account
A personal representative, trustee or other fiduciary must be named in that role on the signature card, and West Bank may ask for papers proving the appointment, such as Letters of Appointment.1
- Custodial account (UTMA/UGMA)
A successor custodian named on the signature card of an Iowa or Minnesota transfers-to-minors account has no authority over the money until the custodian dies or becomes incapacitated.1
What West Bank (Iowa)'s agreement and guidance say6
- Payments after the death
After a death, West Bank may keep accepting, paying and collecting items until it learns of the death and has had a reasonable time to act.1
- Debts owed to the institution
West Bank holds a security interest in the account and may use the money in it, without notice, to pay a debt owed to it. On a joint account it may do so for the debt of any one owner.1
- Disputes between claimants
The account holder agrees to pay West Bank's costs, including reasonable attorney fees, for responding to demands about who owns the money in the account.1
- Dormant and unclaimed accounts
A checking account goes dormant after a year with no activity or contact and a savings account after two. After three dormant years, the account may be turned over to Iowa or Minnesota as abandoned property.1
- Fees
A dormant account is charged $10.00 a month. Account research costs $50.00 an hour with a $50 minimum, research copies $5.00 a page and an additional statement $10.00.2
- Which state governs the account
Iowa law governs the account agreement, and some Minnesota laws apply to certain accounts where the law requires it.1
Not in West Bank (Iowa)'s published guidance5
- A department for deceased-customer accounts
- A claim form
- An online way to report a death
- How long a claim takes
- A small-estate procedure
Sources2
- 1.Account Agreement Terms and Conditions, dated 01/08/2026
- 2.Service Fee Schedule
West Bank (Iowa)'s Customer Service can be reached by phone at 1-855-464-5407 for questions throughout the claims process.
Sources
Data sourced from West Bank (Iowa) primary sources (26 pages reviewed). How we research.
West Bank (Iowa) death claims support
Customer Service
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Forms for Settling an Estate
Free forms for settling an estate: the probate petition, small estate affidavit, notice to creditors, inventory, and closing forms.
Affidavit of Death
Put a joint owner's or a transfer on death deed owner's death on the land records with the affidavit your state's statute names, laid out for recording.
IRS Form 56
Notify the IRS that you are the fiduciary of an estate, a trust or a person, or end a notice filed before, on the official form.
Digital Assets Recovery Letter
Prepare a letter requesting a deceased person's online accounts, points, and balances from the program that holds them.
Petition for Probate and Letters
Open probate and ask the court to appoint you and issue Letters Testamentary or Letters of Administration.
Notice to Creditors
Notify estate creditors and start the claim period — the published notice plus mailed copies for known creditors.
Renunciation of Executor
Decline an appointment as executor named in a will — the writing filed with the court before anyone is appointed.
Tools for Settling an Estate
Free tools for settling an estate: whether probate is needed, executor and trustee pay, creditor deadlines, and inheritance taxes.
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What Happens to Jointly Owned Property When an Owner Dies?
See what your state records when a joint tenant with right of survivorship dies: an affidavit, the death certificate or a new deed.
Do I Have to File Tax Returns for Someone Who Died?
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What Do I Do When Someone Dies?
A step-by-step checklist for the days, weeks, and months after a death, with state rules noted where they apply.







