What to do when a VyStar account holder dies
Contact VyStar's Deceased Concierge Team — 4-step process, 5 required documents, and 30-90 days to close account; complex estates may take longer
Phone1-800-445-6289
Toll-Free1-800-445-6289
Emailinfo@vystarcu.org
Mailing Address
VyStar Credit Union, P.O. Box 45085, Jacksonville, FL 32232-5085
Main Contact Center
TDD Telephone Service
TDD Toll-Free
Deceased Concierge Team
Phone(904) 420-5878
Toll-Free1-800-445-6289
Emailinfo@vystarcu.org
Mailing Address
ATTN Deceased Processing, P.O. Box 45085, Jacksonville, FL 32232-5085
Main Contact Center
TDD Telephone Service
TDD Toll-Free
WebsiteLearn more→
Deceased Concierge Team
Phone(904) 420-5878
Emailinfo@vystarcu.org
Mailing Address
VyStar Credit Union, ATTN: Deceased Processing, P.O. Box 45085, Jacksonville, FL 32232-5085
WebsiteNotify online→
Verified May 2026
When a VyStar member passes away, the Deceased Concierge Team handles the transition of accounts to beneficiaries or the estate. Accounts with Payable on Death designations or trust ownership transfer outside of probate, while solely-owned accounts may require Letters Testamentary or Letters of Administration from the probate court.
VyStar provides an online portal for initiating death claims, which can simplify the initial notification and document submission process. Claims can also be started by phone or by mailing the required documents.
Death claim process
Here is the step-by-step death claim process at VyStar:
Filing a claim
1
Contact VyStar and submit initial documentation
- Contact VyStar Deceased Concierge Team at 904-420-5878 or visit any VyStar branch
- A VyStar liaison employee will be assigned as your single point of contact throughout the process
- Submit original or certified copy of death certificate (VyStar will copy and return the original)
2
Understand immediate account changes upon notification
- Individual accounts are immediately restricted upon notification of death
- Automatic payments from individual accounts stop immediately upon notification
- Joint account automatic payments continue until the surviving joint owner contacts payees
3
Claim funds based on account designation
- VyStar mails beneficiary information within 3 business days of notification
- If POD beneficiary exists: beneficiary provides ID and death certificate to claim funds
- If no beneficiary: estate goes through probate; present Letters Testamentary or Letters of Administration
4
Complete the estate settlement process
- Federal benefit payments (Social Security, VA) received after death are returned to the government
- Power of Attorney becomes void at death and cannot be used to settle accounts
- Process takes 30-90 days to close account; complex cases may take longer
Required Documents
- Original or certified copy of death certificate
- Government-issued photo ID for beneficiary, joint owner, or personal representative
- Letters Testamentary or Letters of Administration (if no POD beneficiary; issued by probate court)
- Small Estate Affidavit (if estate qualifies under Florida law)
- Trust documents (if trust is named as beneficiary)
VyStar does not accept Last Will and Testaments directly. Wills must go through probate court, which then issues Letters Testamentary or Letters of Administration. VyStar employees may only discuss confidential member information with a joint account owner, a named beneficiary, or a court-appointed Personal Representative legally authorized to act on behalf of the estate.
How long the process takes at VyStar: 30-90 days to close account; complex estates may take longer. The most common reason for delays is missing or incomplete documentation, so submitting everything upfront is the best way to keep things moving.
VyStar requires several documents to process a claim, including Original or certified copy of death certificate, Government-issued photo ID for beneficiary, joint owner, or personal representative, and Letters Testamentary or Letters of Administration (if no POD beneficiary; issued by probate court), and additional documentation depending on the account type. Certified copies are typically needed—photocopies are generally not accepted for death certificates or court documents.
Frequently asked questions
VyStar provides a dedicated Deceased Concierge Team (904-420-5878) that assigns a single liaison employee as your point of contact between you and all VyStar departments throughout the estate settlement process. This liaison answers questions and coordinates all aspects of account closure and fund distribution.
Automatic payments from individual accounts stop immediately upon notification of death. For joint accounts, automatic payments continue until the surviving joint owner contacts the payees directly. Federal benefit payments (such as Social Security or VA benefits) received after death are returned to the government.
No. A Power of Attorney becomes void at the moment of death and cannot be used to access or manage accounts afterward. Estate settlement must proceed through beneficiary designations (POD), joint account ownership, or probate court appointing a Personal Representative.
VyStar's Deceased Concierge Team can be reached by phone at (904) 420-5878 and email at info@vystarcu.org for questions throughout the claims process.
If the deceased held multiple VyStar accounts, each may require a separate claim or have different documentation requirements. The Deceased Concierge Team can confirm which accounts require individual attention and which can be processed together.
Phone1-800-445-6289
Toll-Free1-800-445-6289
Emailinfo@vystarcu.org
Mailing Address
VyStar Credit Union, P.O. Box 45085, Jacksonville, FL 32232-5085
Main Contact Center
TDD Telephone Service
TDD Toll-Free
Deceased Concierge Team
Phone(904) 420-5878
Toll-Free1-800-445-6289
Emailinfo@vystarcu.org
Mailing Address
ATTN Deceased Processing, P.O. Box 45085, Jacksonville, FL 32232-5085
Main Contact Center
TDD Telephone Service
TDD Toll-Free
WebsiteLearn more→
Deceased Concierge Team
Phone(904) 420-5878
Emailinfo@vystarcu.org
Mailing Address
VyStar Credit Union, ATTN: Deceased Processing, P.O. Box 45085, Jacksonville, FL 32232-5085
WebsiteNotify online→
Verified May 2026
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