What to do when a Veritex account holder dies
Contact Veritex's Huntington Personal Trust and Estate Services (successor to Veritex) — 3-step process, 5 required documents, and pod beneficiaries may access funds upon providing death certificate and valid id; estate accounts vary based on probate requirements.
Brand change
Huntington Bancshares completed its merger with Veritex on October 20, 2025, and former Veritex accounts, cards, checks, and branches converted to Huntington Bank on January 20, 2026 (Veritex online and mobile banking ended January 16, 2026). The Veritex brand is retired -- all former Veritex locations now operate as Huntington Bank branches. Former Veritex customers bank with Huntington; this page stays live to help heirs settle legacy Veritex (and predecessor Green Bank) accounts. Effective January 2026.
Veritex is now part of Huntington. The procedures below reflect Veritex's accounts during the transition. View the Huntington estate planning page.
Veritex
Subsidiary of Huntington Bancshares Incorporated (merger closed October 2025, accounts transitioned January 2026)
veritexbank.com→
Huntington Bank Customer Service (successor to Veritex)
Phone1-800-480-2265
Mailing Address
Huntington National Bank, PO Box 1558, Columbus, OH 43272-4195
Veritex transition line
Huntington Business & Commercial Banking
WebsiteLearn more→
Huntington Personal Trust and Estate Services (successor to Veritex)
Phone1-877-575-2265
Fax1-877-867-3094
Mailing Address
Huntington National Bank, Attn: Transfer Desk, 7 Easton Oval, EA4E77, Columbus, OH 43219
WebsiteLearn more→
Huntington Bank Death Claims (successor to Veritex)
Phone1-800-480-2265
Mailing Address
Huntington Customer Service Center (EA5C42), P.O. Box 1558, Columbus, OH 43216
Veritex transition line
WebsiteNotify online→
Verified Jul 2026
What happens to Veritex accounts after the account holder dies depends on how each account was titled. Beneficiary-designated and trust-owned accounts transfer directly. Accounts in the deceased's name alone go through the estate, and the executor or administrator works with Veritex's Huntington Personal Trust and Estate Services (successor to Veritex) (1-800-480-2265) to claim the funds.
Veritex provides an online portal for initiating death claims, which can simplify the initial notification and document submission process. Claims can also be started by phone or by mailing the required documents.
Deposit, investment & retirement accounts
To file a claim after an account holder's death, here is what Veritex requires:
Filing a claim
1
Report the death and submit initial documentation
- Contact Huntington Bank (successor to Veritex) at 1-800-480-2265 or visit a former Veritex branch, now a Huntington Bank branch, to report the death
- Submit a certified death certificate
2
Provide proof of authority based on account type
- For POD accounts: beneficiaries provide government-issued ID to claim funds
- For non-POD accounts: executor provides Letters Testamentary or Letters of Administration
- For trust-owned accounts: provide trust documents and trustee identification
- For IRA accounts: beneficiaries provide beneficiary designation documentation and government-issued ID
3
Claim review and asset distribution
- The bank reviews documentation and processes the claim
- Assets distributed per beneficiary designation, will, or trust instructions
Required Documents
- Certified death certificate
- Government-issued photo ID for claimant
- Letters Testamentary or Letters of Administration (if no POD designation)
- Trust documents (if trust-owned account)
- Small Estate Affidavit (if estate qualifies under Texas Estates Code Ch. 205)
What to know at this institution
The Veritex brand is retired: Huntington completed the merger on October 20, 2025 and former Veritex accounts converted to Huntington Bank on January 20, 2026. Direct death claims for former Veritex accounts to Huntington Bank Death Claims at 1-800-480-2265 (daily 7:00 AM - 8:00 PM ET), or mail the Huntington Customer Service Center (EA5C42), P.O. Box 1558, Columbus, OH 43216. Under Texas Estates Code Ch. 205, small estates valued at $75,000 or less (excluding homestead and exempt property) may qualify for a Small Estate Affidavit, filed with the county clerk in the county where the decedent resided, which allows heirs to collect assets without full probate.
Mortgage and home lending
Mortgages and home equity loans are liabilities, not assets. They do not have beneficiaries and cannot be retitled to a trust. When a borrower dies, the loan obligation transfers with the property to whoever inherits it. Under the federal Garn-St. Germain Act, the lender cannot accelerate the loan or call it due when the property transfers to a surviving spouse, child, or the borrower’s revocable trust.
1
Report the borrower's death to Veritex Bank (now Huntington Bank)
- Call Huntington Bank (successor to Veritex) at 1-800-480-2265 to notify the servicer of the borrower's death
- Provide the deceased borrower's full legal name, Social Security number, and loan number
- Submit a certified copy of the death certificate
2
Complete the Successor in Interest process
- Request Successor in Interest documentation from the mortgage servicing department
- Complete and return the Successor in Interest form with documentation proving your ownership interest in the property (e.g., probated will, court order, deed, or trust document)
- The bank will review your documentation and confirm your status as a Successor in Interest
3
Manage the mortgage going forward
- Once confirmed, you will have access to loan information and can discuss options: continue making payments, assume the loan, refinance, or pay off the balance
- Continue making monthly mortgage payments during the review process to avoid default
Required Documents
- Certified copy of the death certificate
- Government-issued photo ID for the heir or personal representative
- Completed Successor in Interest form
- Documentation proving ownership interest in the property (probated will, court order, recorded deed, or trust document)
- Letters Testamentary or Letters of Administration (if going through probate)
- Marriage certificate (if surviving spouse)
What to know at this institution
Under the federal Garn-St. Germain Depository Institutions Act (12 U.S.C. 1701j-3), the bank cannot enforce a due-on-sale clause when the property transfers to a surviving spouse, child, relative upon death, or the borrower's revocable living trust.
Prepare your letter of instruction to Veritex
Veritex accepts a claimant-drafted letter of instruction. We draft it for you — addressed to Veritex's verified claims department, with the documents it requires enclosed.
Build your letter of instructionHow long the process takes at Veritex: POD beneficiaries may access funds upon providing death certificate and valid ID; estate accounts vary based on probate requirements. The most common reason for delays is missing or incomplete documentation, so submitting everything upfront is the best way to keep things moving.
Documentation required by Veritex includes Certified death certificate, Government-issued photo ID for claimant, and Letters Testamentary or Letters of Administration (if no POD designation), along with additional paperwork that varies by account type. All death certificates and court documents must be certified copies.
Frequently asked questions
Since Veritex accounts transitioned to Huntington Bank on January 20, 2026, death claims for former Veritex accounts should be directed to Huntington Bank. Call Huntington Bank Death Claims at 1-800-480-2265 (daily 7:00 AM - 8:00 PM ET) to report the death and receive instructions, or mail the Huntington Customer Service Center (EA5C42), P.O. Box 1558, Columbus, OH 43216. You will need a certified death certificate and government-issued photo ID. For POD accounts, the beneficiary can claim funds with these documents. For non-POD accounts, Letters Testamentary or Letters of Administration from a Texas probate court are required.
Under Texas Estates Code Chapter 205, estates valued at $75,000 or less (excluding homestead and exempt property) may qualify for a Small Estate Affidavit, which allows heirs to collect assets without full probate. The affidavit must be filed with the county clerk in the county where the decedent resided. For former Veritex accounts now at Huntington Bank, present the court-approved Small Estate Affidavit along with a certified death certificate and government-issued ID.
Veritex's Huntington Bank Death Claims (successor to Veritex) can be reached by phone at 1-800-480-2265 for questions throughout the claims process.
When the deceased had multiple Veritex accounts, some may need separate claims while others can be handled together. The Huntington Personal Trust and Estate Services (successor to Veritex) can clarify what's needed for each account type.
Sources
Data sourced from Veritex primary sources (18 pages reviewed). How we research.
Veritex
Subsidiary of Huntington Bancshares Incorporated (merger closed October 2025, accounts transitioned January 2026)
veritexbank.com→Huntington Bank Customer Service (successor to Veritex)
Phone1-800-480-2265
Mailing Address
Huntington National Bank, PO Box 1558, Columbus, OH 43272-4195
Veritex transition line
Huntington Business & Commercial Banking
WebsiteLearn more→
Huntington Personal Trust and Estate Services (successor to Veritex)
Phone1-877-575-2265
Fax1-877-867-3094
Mailing Address
Huntington National Bank, Attn: Transfer Desk, 7 Easton Oval, EA4E77, Columbus, OH 43219
WebsiteLearn more→
Huntington Bank Death Claims (successor to Veritex)
Phone1-800-480-2265
Mailing Address
Huntington Customer Service Center (EA5C42), P.O. Box 1558, Columbus, OH 43216
Veritex transition line
WebsiteNotify online→
Verified Jul 2026
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