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What to do when a TruWest CU account holder dies

Report the death to TruWest Credit Union Member Services at 1-855-878-9378

TruWest Credit Union Member Services coordinates account transitions after a member's death. How each account is handled depends on its setup: POD and trust accounts transfer automatically, while solely-owned accounts typically require court authorization through Letters Testamentary or Letters of Administration.

Death claim process

To file a claim after an account holder's death, here is what TruWest CU requires:

Filing a claim

1
Tell TruWest of the member's death. Call member services at (855) 878-9378, (480) 441-5900 in Arizona or (512) 996-4000 in Texas (Monday-Friday 7:00 AM-8:00 PM, Saturday 9:00 AM-1:00 PM), or visit a financial service center.
2
Give stop-payment instructions if outstanding checks or other items should not be paid.
  • Under Section 18 of the Membership & Account Agreement, a binding stop-payment order is dated, signed and describes the exact account, check number and amount
  • An oral order lapses after 14 calendar days unless confirmed in writing

Required Documents

  • Stop-payment instructions, if checks or other payment orders on the account should not be paidGiven by a person claiming an interest in the account, they end the ten-day payment window under Section 33.
  • Indemnity agreement, if TruWest requires one from the person claiming the funds
  • Court order or the written consent of all owners, if TruWest has written notice of a dispute between owners

What happens to each kind of account9

Account in one name

Under Section 2, the interest in an individual account passes, subject to applicable law, to the owner's estate or to the payable-on-death or account trust beneficiary.1

Joint account with survivorship

Under Section 3, a joint account includes rights of survivorship unless the Account Card or online application states otherwise, so the balance passes to the surviving owners.1

Joint account without survivorship

Without survivorship, the deceased owner's interest in a joint account passes to the estate.1

Payable-on-death account

Under Section 5, the account is payable, when the last owner dies, to the named and surviving beneficiaries. When more than one survives, they take equal shares without survivorship unless state law or a documented TruWest arrangement provides otherwise.1

IRA

An IRA passes under its separate IRA beneficiary designation, not under Section 5 of the Membership & Account Agreement.1

Trust account

Section 5 does not apply to an account held in the name of a trust created by a trust agreement.1

Fiduciary account

TruWest's TruCourtesy Pay overdraft program is not available on an account maintained on behalf of a deceased member or the member's estate.1

Certificate of deposit

At its option, TruWest may end a savings certificate early without the early withdrawal penalty when any certificate owner dies.2

Credit card

TruWest's Consumer Credit Card Agreement makes the cardholder's death a default.3

State law on paying a balance without lettersTexas

Texas

Tex. Est. Code § 152.051

Texas law permits a credit union to pay from a deceased member's balance on an order of the court, without letters testamentary or letters of administration.Tex. Est. Code § 152.051Verified Oct 3, 2026View source

Paid to: a funeral home or the applicant, for funeral and burial expenses

Limit: $5,000 in total from every holder

When: the application may be filed "not earlier than the third day after the date of the decedent's death and not later than nine months after the date of the decedent's death"

The section permits the payment. It does not require the credit union to make it. The section sets further conditions.

What TruWest CU's agreement and guidance say6

Payments after the death

Section 33 of the Membership & Account Agreement lets TruWest honor transfer orders, withdrawals, deposits and other transactions until it knows of the member's death.1

Even after it knows of the death, TruWest may keep paying checks and honoring other payment or transfer orders on the account for ten days after the death, unless a person claiming an interest in the account instructs it to stop payment.1

Debts owed to the institution

Under Section 22, if the member owed TruWest money as a borrower, guarantor, endorser or otherwise, TruWest has a statutory lien on the funds in any account in which the member had an ownership interest, regardless of the source of the funds, unless prohibited by law.1

Under Section 3, a surviving joint owner's interest is subject to the statutory lien for the deceased owner's obligations, even if the surviving owner did not consent to it.1

The Consumer Credit Card Agreement gives TruWest a security interest in the cardholder's individual and joint share and deposit accounts (other than IRAs), which it may apply to the card balance on default.3

Indemnity a claimant may have to give

Under Section 33, to the extent permitted by law, TruWest may require anyone claiming funds from a deceased owner's account to indemnify it for losses it sustains by honoring that claim. The agreement binds the heirs and legal representatives of any account owner.1

Disputes between claimants

Under Section 3, if TruWest receives written notice of a dispute between owners, it may suspend the account and require a court order or the written consent of all owners before acting.1

Fees

The Rate and Fee Schedule charges $30.00 for a stop payment on a check or ACH and $30.00 for an electronic payment stop payment.4

Dormant and unclaimed accounts

An inactive membership is charged $5.00 per month after 24 consecutive months with no activity. An account presumed abandoned under state law is remitted to the state, after which the funds are reclaimed from the state agency; the unclaimed property processing fee is $50.00.1, 4

Not in TruWest CU's published guidance3

  • A procedure for reporting a death
  • Whether the death certificate must be certified
  • How long a claim takes

Sources4

Download instructions for the whole estate

Frequently asked questions

Section 5 of TruWest's Membership & Account Agreement says that when more than one POD beneficiary survives, they own the funds jointly in equal shares without rights of survivorship, unless state law provides for different ownership or TruWest has permitted and documented a different arrangement. TruWest is not obligated to notify a POD beneficiary that the account exists or that the beneficiary's interest has vested, except as the law requires.

Section 33 of TruWest's Membership & Account Agreement lets the credit union honor transactions until it knows of the member's death and, even once it knows, keep paying checks and honoring other payment or transfer orders on the deceased member's account for ten days after the death, unless a person claiming an interest in the account instructs it to stop payment. Notice of the death is not itself a stop-payment instruction. Each stop payment on a check or ACH costs $30.00.

Yes. Under Section 22 of the Membership & Account Agreement, if the member owed TruWest money as a borrower, guarantor, endorser or otherwise, TruWest has a statutory lien on the funds in any account in which the member had an ownership interest, regardless of the source of the funds, unless prohibited by law. Section 3 makes a surviving joint owner's interest subject to that lien for the deceased owner's obligations. TruWest's Consumer Credit Card Agreement makes the cardholder's death a default and secures the card with the cardholder's share and deposit accounts other than IRAs. Section 33 also lets TruWest require anyone claiming funds from a deceased owner's account to indemnify it.

Under Section 29 of the Membership & Account Agreement, TruWest may classify an account as inactive or dormant after the period in its Rate and Fee Schedule and charge the fee set there: $5.00 per month after 24 consecutive months with no activity, and a $5.00 per month below par value fee if the Share Savings balance is under $5 with no activity for more than six months. An account with no deposit, withdrawal or other sufficient contact within the period set by state law is presumed abandoned and remitted to the state ($50.00 unclaimed property processing fee); the funds are then reclaimed from the state agency, not from TruWest. Member research, such as pulling old statements, is $10.00 per hour.

TruWest Credit Union Member Services can be reached by phone at 1-855-878-9378 for questions throughout the claims process.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from TruWest CU primary sources (29 pages reviewed). How we research.

TruWest CU death claims support

TruWest Credit Union Member Services

Hours

Monday-Friday 7:00 AM-8:00 PM; Saturday 9:00 AM-1:00 PM
Verified Sep 2026

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