What to do when a Titan account holder dies
Report the death to Titan's Client Services Team and Wealth Advisory Team
After an account holder at Titan dies, accounts with beneficiary designations or trust ownership transfer to the designated recipients without probate. Solely-owned accounts require the estate's representative to contact Titan's Client Services Team and Wealth Advisory Team with the proper legal authority documents.
Death claim process
Follow these steps to file a death claim with Titan:
Filing a claim
Required Documents
- Death certificate, for a joint account, to verify the death of one owner
- The statement provided when opening the account, for an Inherited IRA opened at TitanThe name of the deceased is written on the statement.
What happens to each kind of account3
- Joint account with survivorship
A Titan joint account is held as joint tenants with rights of survivorship. If one owner dies, the account automatically and fully transfers to the surviving owner, outside of probate.1
Titan requires a death certificate to verify the death, then assists in transferring the funds into an individual account in the surviving owner's name.1
- IRA
Titan accepts Beneficiary/Inherited IRA rollovers with help from the Wealth Team. It asks for the name of the deceased written on the statement provided when opening the account.2
- Investment account
Split allocations and contingent beneficiaries that were added directly with Titan's team are not yet visible on the Titan website, so the Wealth Team is the source for the designations on file.3
A transfer of the assets to another firm is initiated by the receiving firm and usually takes about 1-2 weeks once initiated. Titan Treasury and interval funds (ARK Venture, Apollo Real Estate, Carlyle Credit) may not transfer.4
Accounts handled elsewhere1
- Apex Clearing Corporation
Holds the securities and cash and carries the accounts; the clearing firm a receiving firm names (DTC number 0158)4
Phone: 1-214-765-1009
Mailing address: Apex Clearing, 350 N St Paul Street, Suite 1300, Dallas, TX 75201
What Titan's agreement and guidance say1
Not in Titan's published guidance2
- A procedure for reporting a death
- A department for deceased-customer accounts
Frequently asked questions
Titan joint accounts are held as joint tenants with rights of survivorship. Titan's Joint Account Disclosures state that if one owner dies, the account automatically and fully transfers to the surviving owner, outside of probate. Titan requires a death certificate to verify the death, then assists in transferring the funds into an individual account in the surviving owner's name.
Titan publishes no separate death-claim contact. Its support channels are the in-app chat and support@titan.com, Monday-Friday 9:00 a.m. to 6:00 p.m. ET, and a Client Services Associate can arrange a phone call on request. The number in Titan's Form CRS, (973) 490-4042, is listed for requesting up-to-date information or a copy of the relationship summary. Titan states its official email addresses end in titan.com or titanvest.com.
Yes. Titan accepts Beneficiary/Inherited IRA rollovers, alongside rollovers from an IRA, 401(k), 403(b), SEP IRA, or SIMPLE IRA, with help from the Wealth Team. Per its help center, the one additional item Titan needs for an inherited account is the name of the deceased written on the statement provided when opening the account. Apex Clearing charges a $100 IRA termination fee and a $100 outgoing ACAT transfer fee that are not part of Titan's 0.40% advisory fee.
Titan's Client Services Team and Wealth Advisory Team can be reached by email at support@titan.com for questions throughout the claims process.
Sources
Data sourced from Titan primary sources (22 pages reviewed). How we research.
Titan death claims support
Client Services Team and Wealth Advisory Team
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