What to do when a Titan account holder dies
Contact Titan — 3-step process, 6 required documents, and titan does not publish a claim timeline. the wealth team responds monday-friday 9:00 a.m. - 6:00 p.m. et; the transfer itself is executed by apex clearing.
Titan Wealth Team / Client Services (chat and email; Titan states it does not offer general phone support)
Titan Global Capital Management USA LLC, 508 LaGuardia Place, New York, NY 10012
Titan Wealth Team / Client Services (chat and email; Titan states it does not offer general phone support)
Titan Global Capital Management USA LLC, 508 LaGuardia Place, New York, NY 10012
Titan Wealth Team (beneficiary and estate requests) -- written channels only: in-app chat at https://app.titan.com/ or support@titan.com
Titan Global Capital Management USA LLC, 508 LaGuardia Place, New York, NY 10012
After an account holder at Titan dies, accounts with beneficiary designations or trust ownership transfer to the designated recipients without probate. Solely-owned accounts require the estate's representative to contact Titan's Titan Wealth Team (beneficiary and estate requests) -- written channels only: in-app chat at https://app.titan.com/ or support@titan.com at (973) 490-4042 with the proper legal authority documents.
Death claims at Titan can be started through an online portal, which streamlines the initial notification and document upload. Phone and mail options are also available.
Death claim process
Follow these steps to file a death claim with Titan:
Filing a claim
- Email support@titan.com. Titan's help center states it does not offer general phone support; the Wealth Team works through the in-app chat and email, Monday-Friday 9:00 a.m. - 6:00 p.m. ET
- Titan will only recognize @titan.com and @titanvest.com addresses as its own; a Client Services Associate can arrange a call back with you if you would rather speak by phone
- Titan's Wealth Team will tell you which Apex claim forms apply -- Apex Clearing Corporation is the custodian that actually holds the securities and cash and processes the transfer
- Taxable Individual, Joint, or Direct Indexing account with a TOD designation on file: the named beneficiary provides a certified death certificate and government-issued photo ID. On a joint TOD registration the beneficiaries are paid on the death of the LAST surviving owner
- Joint account with a surviving owner and no TOD: the account continues with the survivor
- IRA with a named beneficiary: the beneficiary provides a certified death certificate, ID, and the Apex beneficiary claim paperwork
- A trust named as beneficiary: the successor trustee provides the trust documentation and trustee ID
- No beneficiary and no surviving joint owner: the estate's representative provides Letters Testamentary or Letters of Administration
- Titan accepts Beneficiary/Inherited IRA rollovers, including from another firm. The only unusual thing it asks for is the NAME OF THE DECEASED written on the statement you supply when opening the account
- An inherited IRA held at Titan is opened through the Wealth Team, not through self-service signup
- Most non-spouse beneficiaries must empty an inherited IRA within 10 years of the owner's death under the SECURE Act
- If you are moving the assets to another firm instead, that is an ACAT (or, in some cases, a hard-copy non-ACAT) transfer through Apex; Apex charges transfer and IRA-closure fees that Titan's wrap fee does not cover
Required Documents
- Certified death certificate
- Government-issued photo ID for the claimant
- Apex claim/transfer forms as supplied by Titan's Wealth Team
- Letters Testamentary or Letters of Administration (only if there is no TOD/IRA beneficiary and no surviving joint owner)
- Trust documentation and successor trustee identification (if a trust is the named beneficiary)
- For an Inherited IRA opened at Titan: a statement of the inherited account with the name of the deceased written on it
Claims Contact
What to know at this institution
Titan is online-only -- there is nowhere to walk in, and its help center says it does not offer general phone support, so a death is reported by emailing support@titan.com or using the in-app chat. Two Titan-specific traps for an executor. (1) The beneficiary screen in the web portal is not a complete record: Titan states that split allocations and contingent beneficiaries were added by its team and "not yet visible on the Titan website," so ask the Wealth Team in writing what is actually on file before assuming an account has no beneficiary. (2) Any TOD designation lives on Apex Clearing's form and only took effect if Apex accepted it -- and Apex's form says the designation cannot be revoked or changed by a will, codicil, or trust document. A will that contradicts the TOD form does not control. Titan is not the custodian; Apex Clearing Corporation holds the assets and executes the transfer.
Expected timelines at Titan: Titan does not publish a claim timeline. The Wealth Team responds Monday-Friday 9:00 a.m. - 6:00 p.m. ET; the transfer itself is executed by Apex Clearing. Delays are almost always caused by incomplete paperwork—gathering all required documents before filing the initial claim helps avoid back-and-forth.
Documentation required by Titan includes Certified death certificate, Government-issued photo ID for the claimant, and Apex claim/transfer forms as supplied by Titan's Wealth Team, along with additional paperwork that varies by account type. All death certificates and court documents must be certified copies.
Frequently asked questions
It is Apex Clearing's form (Apex is Titan's clearing firm and the qualified custodian that actually holds your cash and securities). The Transfer on Death Beneficiary Designation Form at https://cdn.titanvest.com/disclosures/Beneficiary_Designation_Form.pdf carries three warnings worth knowing: TOD registration is not available to residents of every jurisdiction; no TOD designation takes effect until Apex has received and ACCEPTED the paperwork; and the designation "may not be revoked or changed by will, codicil, trust document or other testamentary document" -- only by filing a new TOD form. A will that contradicts the form does not control. Shares must total 100% and cannot be written as fractions or dollar amounts.
Titan is online-only. There are no branches, and its help center states that it does not offer general phone support -- the Wealth Team works through the in-app web chat at https://app.titan.com/ and support@titan.com, Monday-Friday 9:00 a.m. to 6:00 p.m. ET. Email support@titan.com with the deceased account holder's name; Titan will supply the Apex claim forms and the document list, and a Client Services Associate can arrange a phone call with you if you ask. The number published in Titan's Form CRS, (973) 490-4042, is for requesting firm documents, not a claims hotline. Titan warns that its only legitimate email domains are titan.com and titanvest.com.
Yes. Titan accepts Beneficiary/Inherited IRA rollovers alongside rollovers from an IRA, 401(k), 403(b), SEP IRA, or SIMPLE IRA. Per its help center, the one extra thing Titan needs for an inherited account is the name of the deceased written on the statement you provide when opening the account. Inherited IRAs are opened through the Wealth Team rather than self-service signup. Most non-spouse beneficiaries must empty an inherited IRA within 10 years of the original owner's death under the SECURE Act. Note that Apex charges IRA closure and account-transfer fees that Titan's 0.40% wrap fee does not cover.
Titan's Titan Wealth Team (beneficiary and estate requests) -- written channels only: in-app chat at https://app.titan.com/ or support@titan.com can be reached by phone at (973) 490-4042 and email at support@titan.com for questions throughout the claims process.
Multiple Titan investment accounts may mean multiple claims. Some account types can be processed together, but others require their own documentation. Check with the Titan Wealth Team (beneficiary and estate requests) -- written channels only: in-app chat at https://app.titan.com/ or support@titan.com to confirm what applies.
Sources
Data sourced from Titan primary sources (13 pages reviewed). How we research.
Titan Wealth Team / Client Services (chat and email; Titan states it does not offer general phone support)
Titan Global Capital Management USA LLC, 508 LaGuardia Place, New York, NY 10012
Titan Wealth Team / Client Services (chat and email; Titan states it does not offer general phone support)
Titan Global Capital Management USA LLC, 508 LaGuardia Place, New York, NY 10012
Titan Wealth Team (beneficiary and estate requests) -- written channels only: in-app chat at https://app.titan.com/ or support@titan.com
Titan Global Capital Management USA LLC, 508 LaGuardia Place, New York, NY 10012
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