What to do when a Subaru Motors Finance account holder dies
Report the death to Subaru Motors Finance's Chase Auto at 1-877-828-4771
Notifying Subaru Motors Finance of a death is not a claim for money — it is the step that stops the account, fixes the balance owed as of the date of death, and puts Subaru Motors Finance on notice as a creditor of the estate. The Chase Auto (1-877-828-4771) handles it.
Gather the account holder's full name, date of birth, and any known account or policy numbers before contacting Subaru Motors Finance.
Death claim process
Follow these steps to file a death claim with Subaru Motors Finance:
Filing a claim
- Loan, standard (regular mail): Chase Auto, 700 Kansas Lane, LA4 - 6457, Monroe, LA 71203
- Loan, certified (overnight mail): Chase Auto, 700 Kansas Lane, LA4 - 0006, Monroe, LA 71203
- Lease, standard (regular mail): Subaru Motors Finance c/o Chase Auto, 700 Kansas Lane, LA4 - 1201, Monroe, LA 71203
- Lease, certified (overnight mail): Subaru Motors Finance c/o Chase Auto, 700 Kansas Lane, LA4 - 1455, Monroe, LA 71203
Required Documents
- Death certificateChase Auto accepts copies. Chase Estate Services may require a certified copy depending on the circumstances.
- Documentation identifying the estate representativeIt varies by state law and the size of the estate. Examples are Letters Testamentary, Letters of Administration, or a declaration or affidavit transferring estate assets without probate.
What happens to each kind of account2
- Loan
If a living customer remains on the account, that customer stays on the account.1
When the account is paid off, Chase sends the title and/or lien release in the customer's name to the address on file or as instructed by the estate representative. The family or appointed representative then transfers ownership through the state Bureau of Motor Vehicles.1
- Vehicle lease
If a living customer remains on the account, that customer stays on the account.1
What Subaru Motors Finance's agreement and guidance say1
- Who can get account information
Chase provides the account status and other account information to the estate's representative after receiving supporting documentation. Without documentation identifying the estate representative, Chase does not disclose account information.1
Not in Subaru Motors Finance's published guidance2
- A claim form
- A mailing address for claim documents
Sources1
Subaru Motors Finance's Chase Auto can be reached by phone at 1-877-828-4771 and email at caf.probate@chase.com for questions throughout the claims process.
Sources
Data sourced from Subaru Motors Finance primary sources (8 pages reviewed). How we research.
Subaru Motors Finance death claims support
Chase Auto (Estate)
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