What to do when a SoFi account holder dies
Contact SoFi — 5-step process, 4 required documents, and pod/tod beneficiaries typically receive funds after verification of death certificate and identity. probate-dependent claims may take several months.
Death Claims
SoFi Bank, N.A., 2750 E Cottonwood Parkway, Suite 300, Cottonwood Heights, UT 84121
When an account holder at SoFi passes away, the next step depends on how the accounts were set up. Accounts with beneficiary designations or trust ownership transfer outside of probate. Accounts titled solely in the deceased's name require the estate's legal representative to work with SoFi's Death Claims (1-855-456-7634) to access and distribute the funds.
The first step is contacting SoFi at 1-855-456-7634 with the account holder's full name, account numbers, and a certified death certificate in hand.
Deposit, investment & retirement accounts
Follow these steps to file a death claim with SoFi:
Filing a claim
- For banking accounts: call 855-456-7634
- For investment accounts: call 855-525-7634 (Monday through Friday 5:00 a.m. to 5:00 p.m. PT)
- Deceased's full legal name and Social Security number
- Certified death certificate
- Present government-issued ID to verify identity
- Assets pass directly to named beneficiaries upon verification
- Provide Letters Testamentary or Letters of Administration to establish executor authority
- Accounts will require probate proceedings
Required Documents
- Certified death certificate
- Government-issued ID for beneficiary or executor
- Letters Testamentary or Letters of Administration (if no beneficiary designated)
- Small Estate Affidavit (if applicable under state law)
What to know at this institution
SoFi does not have a dedicated estate services or bereavement department. Death claims are handled through general customer support. Estate planning support is available weekdays 7:00 a.m. to 5:00 p.m. PT and Saturdays 7:00 a.m. to 2:00 p.m. PT. POD assets on deposit accounts and TOD assets on investment accounts pass directly to named beneficiaries and are not subject to will instructions or probate. Because a SoFi Bank account cannot be titled in the name of an estate or fiduciary, an executor cannot open or take over a SoFi account for a deceased member; claimed deposit funds are released to the estate's account held at another institution.
Mortgage and home lending
Mortgages and home equity loans are liabilities, not assets. They do not have beneficiaries and cannot be retitled to a trust. When a borrower dies, the loan obligation transfers with the property to whoever inherits it. Under the federal Garn-St. Germain Act, the lender cannot accelerate the loan or call it due when the property transfers to a surviving spouse, child, or the borrower’s revocable trust.
- Deceased borrower's full legal name, Social Security number, and mortgage loan number
- Submit a certified copy of the death certificate
- Request the Successor in Interest documentation package from the servicing representative
- Complete and return the documentation with proof of your ownership interest in the property (e.g., probated will, court order, recorded deed, or trust document)
- SoFi will review your documentation and confirm your status under CFPB mortgage servicing rules
- You will have access to loan information
- Discuss options: continue making payments, apply for loss mitigation, assume the loan, refinance, or pay off the balance
Required Documents
- Certified copy of the death certificate
- Government-issued photo ID for the heir or personal representative
- Completed Successor in Interest documentation
- Documentation proving ownership interest in the property (one or more of the following): probated will naming you as heir, court order of succession, recorded deed transferring ownership, trust document showing you as successor trustee or beneficiary
- Letters Testamentary or Letters of Administration (if going through probate)
- Marriage certificate (if surviving spouse)
Claims Contact
Phone: 855-622-3198
SoFi Bank, N.A., 2750 E Cottonwood Parkway, Suite 300, Cottonwood Heights, UT 84121
What to know at this institution
Under the federal Garn-St. Germain Depository Institutions Act (12 U.S.C. 1701j-3), SoFi cannot enforce a due-on-sale clause when the property transfers to a surviving spouse, child, relative upon death, or the borrower's revocable living trust. Confirmed Successors in Interest are treated as borrowers under CFPB mortgage servicing rules and are entitled to account information and loss mitigation options. General home loans support: 844-763-4466. General SoFi support: 855-456-7634. Mortgage servicing troubleshooting: 888-653-8253.
Prepare your letter of instruction to SoFi
SoFi accepts a claimant-drafted letter of instruction. We draft it for you — addressed to SoFi's verified claims department, with the documents it requires enclosed.
Build your letter of instructionOpening an account for the estate itself
Checks made out to the estate deposit into an account titled to the estate, opened by the appointed executor or administrator under the estate's EIN.
Does SoFi offer estate accounts? →Expected timelines at SoFi: POD/TOD beneficiaries typically receive funds after verification of death certificate and identity. Probate-dependent claims may take several months. Delays are almost always caused by incomplete paperwork—gathering all required documents before filing the initial claim helps avoid back-and-forth.
To process a claim, SoFi needs Certified death certificate, Government-issued ID for beneficiary or executor, Letters Testamentary or Letters of Administration (if no beneficiary designated), and Small Estate Affidavit (if applicable under state law). Death certificates and court documents must be certified copies—photocopies are not accepted.
Frequently asked questions
For accounts with a POD beneficiary (Checking/Savings) or TOD beneficiary (brokerage), funds pass directly to the named individuals once a certified death certificate and the beneficiary's ID are verified, outside probate. For accounts with no beneficiary, SoFi requires Letters Testamentary or Letters of Administration; because a SoFi account cannot be titled to an estate, the funds are released to the estate's account held at another institution rather than converted into a SoFi estate account. Notify SoFi at 855-456-7634 for banking accounts or 855-525-7634 for investment accounts.
SoFi reserves the right to pursue the estate for the balance of a SoFi Personal Loan; a co-borrower remains responsible for the loan after the other borrower's death. For a SoFi mortgage or HELOC, the balance is secured by the property: under the federal Garn-St. Germain Act (12 U.S.C. 1701j-3) SoFi cannot call the loan when the home passes to a surviving spouse, child, relative, or the borrower's revocable trust, and confirmed Successors in Interest may assume, refinance, or continue payments. Contact Home Loan Servicing at 855-622-3198 for mortgage and HELOC matters.
SoFi's Death Claims can be reached by phone at 1-855-456-7634 for questions throughout the claims process.
If the deceased held multiple SoFi accounts, each may require a separate claim or have different documentation requirements. The Death Claims can confirm which accounts require individual attention and which can be processed together.
Sources
Data sourced from SoFi primary sources (20 pages reviewed). How we research.
Death Claims
SoFi Bank, N.A., 2750 E Cottonwood Parkway, Suite 300, Cottonwood Heights, UT 84121
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