What to do when a Sezzle account holder dies
Report the death to Sezzle Shopper Support at 1-888-540-1867
Notifying Sezzle of a death is not a claim for money — it is the step that stops the account, fixes the balance owed as of the date of death, and puts Sezzle on notice as a creditor of the estate. Sezzle Shopper Support (1-888-540-1867) handles it.
Before contacting Sezzle, have the account holder's full name, date of birth, and any available account numbers ready.
Death claim process
The death claim process at Sezzle works as follows:
Filing a claim
- Sezzle asks for at least 2 business days to process the request; scheduled payments may continue to be attempted until it is processed
Required Documents
- The name, email address and phone number associated with the Sezzle accountAsked for on the help request form.
- The last four digits of each payment method to be removed, for a request to stop future Sezzle charges
What happens to each kind of account1
- Loan
Sezzle may declare an account in default if the account holder is unable or unwilling to repay, "including upon death or legally declared incapacity," and may terminate an account in default for 90 days or longer. An account cannot be closed while a balance is owed on it.1
Accounts handled elsewhere2
- Bread Financial
Sezzle Pay Monthly orders placed with Bread Financial2
Phone: 1-844-992-7323
- WebBank
Holds the Sezzle Balance Deposit Account1
What Sezzle's agreement and guidance say1
- Payments after the death
Sezzle accepts a check payment only when it is written from the account holder; checks from anyone else are not accepted.3
Not in Sezzle's published guidance4
- A procedure for reporting a death
- A claim form
- Whether the death certificate must be certified
- How long a claim takes
Sources3
- 1.User Agreement, effective September 4, 2026
- 2.How do I contact Sezzle Shopper Support
- 3.Can I pay off an order by check or other non-electronic method
Sezzle Shopper Support can be reached by phone at 1-888-540-1867 and email at support@sezzle.com for questions throughout the claims process.
Sources
Data sourced from Sezzle primary sources (12 pages reviewed). How we research.
Sezzle death claims support
Sezzle Shopper Support
Phone
Hours
Website
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