What to do when a Sezzle account holder dies

Sezzle does not publish a dedicated deceased-account process, estate-claims form, or estate department, and its help center returns no results for "deceased," "death," or "estate." A survivor uses general shopper support to report the death: message the team 24/7 from the Sezzle app or dashboard, call 1-888-540-1867 (Monday-Friday 9 a.m.-5 p.m. CT), or email shoppersupport@sezzle.com. Have a death certificate available in case Sezzle asks to verify the death.

Sezzle shopper support handles these requests through general channels: in-app and dashboard messaging is available 24/7 (Accounts tab > Help > Start a Conversation), the shopper support line is 1-888-540-1867 (Monday-Friday 9 a.m.-5 p.m. CT), and the email is shoppersupport@sezzle.com. Sezzle's corporate mailing address is 700 Nicollet Mall, Suite 640, Minneapolis, MN 55402. There is no separate estate or bereavement phone number.

The estate can request the payoff amount from Sezzle and pay it electronically through the account, or pay by check. To pay by check, make it payable to Sezzle for the exact amount owed, write the account holder's phone number and the Sezzle Order number in the memo line, and mail it to Sezzle Inc., 700 Nicollet Mall, Suite 640, Minneapolis, MN 55402. A check must be received by 6 p.m. CT on the payment due date to post on time, and Sezzle applies it the day it is received.

No. A buy-now-pay-later balance is a debt, so there is no payable-on-death, transfer-on-death, or beneficiary designation and no way to name a trust as beneficiary. When the account holder dies, any open installment balance becomes part of the estate, which resolves it by paying it off. Sezzle balances cannot be retitled to a trust.

Under Sezzle's user agreement (Section 3.1), some Sezzle loans are offered by Sezzle directly and some are originated by WebBank, a Utah-chartered industrial bank; Sezzle services the account either way. For estate purposes the distinction rarely matters — the survivor contacts Sezzle shopper support to report the death, obtain the payoff, and settle the balance, regardless of which entity originated the loan.

Sezzle's paid subscriptions (Sezzle Anywhere, Sezzle Up, and Premium) charge a recurring fee. The survivor should contact Sezzle shopper support to stop the recurring charge and close the account so no further fees post, and to stop any scheduled installment auto-payments drawn from the deceased's card or bank account. Any accrued charges or open installment orders are settled by the estate.