What to do when a SECU Maryland account holder dies
Contact SECU Maryland — 7-step process, 5 required documents, and pod accounts are processed more quickly than estate accounts. it can take up to 90 days to process a claim. accounts requiring probate depend on court timelines. federal payment reclamation by the u.s. treasury applies to any federal deposits received after the date of death.
Phone1-410-487-7328
Toll-Free1-800-879-7328
Emailask.secu@secumd.com
Mailing Address
SECU Maryland, P.O. Box 23896, Baltimore, MD 21298
Bank-by-Phone
Bank-by-Phone (Toll-Free)
SECU Financial Partners (Investments)
WebsiteLearn more→
Phone1-410-487-7328
Toll-Free1-800-879-7328
Emailask.secu@secumd.com
Mailing Address
SECU Maryland, P.O. Box 23896, Baltimore, MD 21298
Bank-by-Phone
Bank-by-Phone (Toll-Free)
SECU Financial Partners (Investments)
WebsiteLearn more→
Operations - Decedent Claims
Phone1-855-308-1237
Toll-Free1-855-308-1237
Mailing Address
Attn: Operations - Decedent Claims, PO Box 13025, Baltimore, MD 21203
WebsiteNotify online→
Verified Jul 2026
After a SECU Maryland member dies, the Operations - Decedent Claims manages the transfer of accounts. POD-designated and trust-owned accounts pass directly to beneficiaries. Accounts held solely in the member's name may require probate court documents—Letters Testamentary or Letters of Administration—before funds can be released.
To start a claim, contact SECU Maryland by phone at 1-855-308-1237 or email documentation to DecedentClaims@secumd.com. You will need the account holder's full name, account numbers, and a certified death certificate.
Death claim process
The death claim process at SECU Maryland works as follows:
Filing a claim
1
Contact the SECU Operations Department at 855-308-1237, option 8, or visit a Financial Center to report the member's death
2
Provide a certified copy of the death certificate
3
Take immediate action on the account:
- If you previously held a Power of Attorney (POA), note that it is voided upon death
- Notify any companies debiting the deceased's accounts to stop automatic transfers
4
SECU reviews account type and determines the distribution path:
- Joint owner deposit accounts: the surviving joint owner continues to use the account until SECU receives all proper documentation
- Single owner accounts with POD: SECU closes the account and distributes remaining funds equally to designated beneficiaries after satisfying any open loans
- Single owner accounts without POD: SECU closes the account and distributes remaining funds to the estate; executor provides Letters Testamentary or Letters of Administration
5
SECU processes outstanding loan obligations:
- Determines if the member had voluntary payment protection and applies qualified proceeds toward the loan balance as of the date of death
- Surviving borrowers or the estate remain responsible for repaying outstanding loan balances
6
Federal payments received after the date of death must be returned to the U.S. Treasury per federal regulation
7
Beneficiaries or estate representatives provide government-issued photo ID to claim funds
Required Documents
- Certified copy of the death certificate
- Government-issued photo ID for each beneficiary or claimant
- Letters Testamentary or Letters of Administration (if no POD designation and probate is required)
- Trust documents and trustee identification (if trust is named beneficiary)
- Small Estate Affidavit (if estate qualifies under Maryland law)
Claims Contact
What to know at this institution
SECU publishes a detailed "Guide for Handling a Deceased Member's Estate, Assets, and Debts" PDF available on the Forms page at secumd.org. For decedent claims, call the Operations Department at 855-308-1237, option 8, or email DecedentClaims@secumd.com, or mail to Attn: Operations - Decedent Claims, PO Box 13025, Baltimore, MD 21203. For business accounts or commercial real estate loans of a deceased member, call 800-879-7328 and ask for Business Services. Voluntary payment protection on SECU loans may apply proceeds toward the loan balance as of the date of death. It can take up to 90 days to process a claim.
Prepare your letter of instruction to SECU Maryland
SECU Maryland accepts a claimant-drafted letter of instruction. We draft it for you — addressed to SECU Maryland's verified claims department, with the documents it requires enclosed.
Build your letter of instructionProcessing timelines at SECU Maryland: POD accounts are processed more quickly than estate accounts. It can take up to 90 days to process a claim. Accounts requiring probate depend on court timelines. Federal payment reclamation by the U.S. Treasury applies to any federal deposits received after the date of death. Incomplete documentation is the most common cause of delays—submitting all required documents with the initial claim helps avoid additional processing time.
SECU Maryland requires several documents to process a claim, including Certified copy of the death certificate, Government-issued photo ID for each beneficiary or claimant, and Letters Testamentary or Letters of Administration (if no POD designation and probate is required), and additional documentation depending on the account type. Certified copies are typically needed—photocopies are generally not accepted for death certificates or court documents.
Frequently asked questions
Schedule an appointment at a SECU Financial Center or the Virtual Financial Center to add or remove a Payable on Death (POD) beneficiary. Provide each beneficiary's full name, date of birth, Social Security number, and relationship. Specify the percentage allocation for each beneficiary. All account owners must authorize the designation. POD designations are available on Total Checking, Share Savings, Additional Savings, Money Manager, Advantage Money Manager, and Certificate accounts. When naming a trust as beneficiary, the trust must be the sole beneficiary on the account.
SECU publishes a detailed "Guide for Handling a Deceased Member's Estate, Assets, and Debts" available as a PDF at docs.secumd.org/account-management/SECU-Decedent-Claims.pdf. The guide covers account distribution rules, loan handling, federal payment reclamation, and documentation requirements. It is also available through the Forms section on secumd.org. For decedent claims inquiries, email DecedentClaims@secumd.com or call the Operations Department at 855-308-1237, option 8.
SECU Maryland's Operations - Decedent Claims can be reached by phone at 1-855-308-1237 and email at DecedentClaims@secumd.com for questions throughout the claims process.
When the deceased had multiple SECU Maryland accounts, some may need separate claims while others can be handled together. The Operations - Decedent Claims can clarify what's needed for each account type.
Sources
Data sourced from SECU Maryland primary sources (18 pages reviewed). How we research.
Phone1-410-487-7328
Toll-Free1-800-879-7328
Emailask.secu@secumd.com
Mailing Address
SECU Maryland, P.O. Box 23896, Baltimore, MD 21298
Bank-by-Phone
Bank-by-Phone (Toll-Free)
SECU Financial Partners (Investments)
WebsiteLearn more→
Phone1-410-487-7328
Toll-Free1-800-879-7328
Emailask.secu@secumd.com
Mailing Address
SECU Maryland, P.O. Box 23896, Baltimore, MD 21298
Bank-by-Phone
Bank-by-Phone (Toll-Free)
SECU Financial Partners (Investments)
WebsiteLearn more→
Operations - Decedent Claims
Phone1-855-308-1237
Toll-Free1-855-308-1237
Mailing Address
Attn: Operations - Decedent Claims, PO Box 13025, Baltimore, MD 21203
WebsiteNotify online→
Verified Jul 2026
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