What to do when a Osaic account holder dies
Contact Osaic — 4-step process, 5 required documents, and varies by account type and documentation; contact advisor for specifics
Osaic, 18700 N. Hayden Road, Suite 255, Scottsdale, AZ 85255
Osaic, 18700 N. Hayden Road, Suite 255, Scottsdale, AZ 85255
Client Services (Death Claims)
Osaic, Inc., 18700 N. Hayden Rd., Ste. 255, Scottsdale, AZ 85255
After an account holder at Osaic dies, accounts with beneficiary designations or trust ownership transfer to the designated recipients without probate. Solely-owned accounts require the estate's representative to contact Osaic's Client Services (Death Claims) at 1-877-310-4977 with the proper legal authority documents.
Begin by calling Osaic at 1-877-310-4977. You will need the deceased's full name, account numbers, and a certified death certificate to get the process started.
Death claim process
Here is the step-by-step death claim process at Osaic:
Filing a claim
- Contact the deceased's Osaic-affiliated financial advisor to initiate estate settlement
- If advisor is unknown, call Osaic client services at 877-310-4977
- For TOD accounts: provide beneficiary ID and existing or new account information for direct distribution
- For probate accounts: provide Letters Testamentary or Administration
- If Premier Trust is trustee: dedicated trust team handles administration including final tax documents, asset discovery, liquidation, and distributions
Required Documents
- Certified death certificate
- Government-issued ID for beneficiary or executor
- Letters Testamentary or Administration (if no TOD/beneficiary designation)
- Trust documents (if applicable)
- Small Estate Affidavit (if eligible under state law)
What to know at this institution
Osaic is advisor-mediated with no public claim form; the underlying death-claim paperwork is issued by the clearing firm (BNY Pershing or NFS) through the advisor. A claimant cover letter identifying the deceased and account numbers, mailed with a certified death certificate to the assigned advisor (or to Osaic Client Services at 18700 N. Hayden Rd., Ste. 255, Scottsdale, AZ 85255 for accounts with no active advisor), initiates the process. Osaic cannot respond to client inquiries through email -- phone contact is required. Osaic has a specialized life events team that assists with situations involving beneficiaries, death, divorce, and other transitions. Osaic provides estate management checklists through affiliated advisor websites. Because accounts clear through BNY Pershing or NFS, the transfer/re-registration paperwork those firms use for a decedent account commonly requires a Medallion Signature Guarantee on the beneficiary or estate transfer instruction. Premier Trust coordinates trust settlement including final tax documents, asset discovery and liquidation, and beneficiary distributions. Premier Trust mailing address: 2270 Corporate Circle, Suite 200, Henderson, NV 89074. For clients not assigned to an active financial professional, call Osaic client services at 877-310-4977.
Prepare your letter of instruction to Osaic
Osaic accepts a claimant-drafted letter of instruction. We draft it for you — addressed to Osaic's verified claims department, with the documents it requires enclosed.
Build your letter of instructionHow long the process takes at Osaic: Varies by account type and documentation; contact advisor for specifics. The most common reason for delays is missing or incomplete documentation, so submitting everything upfront is the best way to keep things moving.
Osaic requires several documents to process a claim, including Certified death certificate, Government-issued ID for beneficiary or executor, and Letters Testamentary or Administration (if no TOD/beneficiary designation), and additional documentation depending on the account type. Certified copies are typically needed—photocopies are generally not accepted for death certificates or court documents.
Osaic's Client Services (Death Claims) can be reached by phone at 1-877-310-4977 for questions throughout the claims process.
Multiple Osaic investment accounts may mean multiple claims. Some account types can be processed together, but others require their own documentation. Check with the Client Services (Death Claims) to confirm what applies.
Sources
- osaic.com
- premiertrust.com
- agribusiness.osaic.com
- assets.osaic.com
- brokercheck.finra.org
- files.adviserinfo.sec.gov
Data sourced from Osaic primary sources (18 pages reviewed). How we research.
Osaic, 18700 N. Hayden Road, Suite 255, Scottsdale, AZ 85255
Osaic, 18700 N. Hayden Road, Suite 255, Scottsdale, AZ 85255
Client Services (Death Claims)
Osaic, Inc., 18700 N. Hayden Rd., Ste. 255, Scottsdale, AZ 85255
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