
What to do when an Orange County's CU account holder dies
Report the death to Orange County's CU's Member Operations Department at 1-888-354-6228 ext. 7250
When a member of Orange County's CU passes away, the Member Operations Department handles the transition of accounts to beneficiaries or the estate. Accounts with Payable on Death designations or trust ownership transfer outside of probate, while solely-owned accounts may require Letters Testamentary or Letters of Administration from the probate court.
Deposit, investment & retirement accounts
Follow these steps to file a death claim with Orange County's CU:
Filing a claim
- P.O.D. beneficiary: the original certified death certificate, the Disposition of Shares form, and current, valid government-issued ID
- No beneficiary, executor or administrator appointed: court-issued Letters Testamentary or Letters of Administration
- No beneficiary, small estate: a small estate affidavit from each successor, completed and notarized, with current, valid ID
- Joint account where the deceased was a Joint Owner: a new Signature Card signed by all remaining signers
- IRA: the IRA Withdrawal form and the Beneficiary Required Election form, with current, valid ID
- P.O.D. beneficiary: the Disposition of Shares form
- Executor or administrator: court-issued Letters Testamentary or Letters of Administration and the Disposition of Shares form
- Small-estate successor: the small estate affidavit, completed and notarized (all successors sign and provide ID)
- Surviving joint owner: sign the updated Signature Card
Required Documents
- Original certified death certificateThe credit union mails the death certificate back to the address provided.
- Consular Report of Death, for a death outside the U.S.The credit union does not accept a foreign death certificate; the Consular Report of Death comes from a U.S. Embassy or Consulate.
- Disposition of Shares Form
- Current, valid government-issued ID, for each claimant or successor
- Court-issued Letters Testamentary or Letters of Administration, for an estate in formal probate, where there is no beneficiaryThey are forwarded to Account Administration for review, which takes 2-4 business days.
- Small estate affidavit, completed and notarized, for a small estate with no beneficiaryEach successor provides one, with current, valid ID. There can be no outstanding loans on the membership.
- IRA Withdrawal form and Beneficiary Required Election form, for an IRA
- New Signature Card signed by all remaining signers, for a joint account where the deceased was a Joint Owner
- New credit union Trust Agreement and Trustee Certification of Trust, for a trust membership
- The successor trustees' IDs and an EIN for the trust, for a trust membership where all trustors have died
Forms Orange County's CU issues1
- Disposition of Shares Form
Completed by the claimant. Available to download.1
What happens to each kind of account6
- Payable-on-death account
The credit union makes every effort to contact the P.O.D. beneficiaries designated on the account Signature Card.2
On the death of the single party to a P.O.D. account, ownership passes to the named pay-on-death payee(s).3
- Joint account with survivorship
If the deceased was the Primary Owner, funds are disbursed to the joint owner and the account is closed. If the deceased was a Joint Owner, the membership can remain open.2
- Account in one name
With no beneficiary and an executor or administrator appointed, distribution is made in the name of the deceased Member's estate.2
- Certificate of deposit
An individually owned share certificate is disbursed to the estate or the listed beneficiaries. A surviving joint owner may move the funds as-is into a new certificate with the same rate and maturity date, or cash it in without penalty.2
- IRA
File maintenance can take up to 15 business days before funds are disbursed to the beneficiary. A spouse may transfer directly into an IRA in their own name.2
- Trust account
Where one trustor has died and another is living, the Tax ID may need to be updated and a new Trust Agreement and Trustee Certification of Trust completed.2
Where all trustors have died, the trust converts to irrevocable and successor trustees are added. The credit union reviews the trust documents if no successor trustee is listed on its current Trust Agreement.2
Help Orange County's CU offers survivors1
What Orange County's CU's agreement and guidance say6
- Telling the institution
The Account Agreement says the credit union must be notified promptly of a death.3
- Payments after the death
The credit union may keep honoring checks, items and instructions until it knows of the death and has had a reasonable opportunity to act. It may pay or certify checks drawn on or before the date of death for up to ten days after death, unless someone claiming an interest in the account orders it to stop payment.3
- Deposits after the death
The credit union can deposit checks written by the deceased Member if dated before the death. It cannot cash checks payable to the deceased Member; those must be reissued in the successor's name.2
- Powers of attorney
A power of attorney ends at the account owner's death.2
- Who can get account information
The credit union does not disclose who the P.O.D. beneficiaries are, and does not give balances or statements to a beneficiary.2
- How proceeds are paid
On the Disposition of Shares Form the claimant chooses a transfer to their own credit union account or a cashier's check. By signing, the claimant forfeits any dividends accrued after the disbursement.1
Sources8
- 1.Disposition of Shares Form
- 2.Account Settlement Guidance
- 3.Account Agreement, Effective August 10, 2026
- 4.Settlement checklist: Trust Accounts
- 5.Settlement checklist: Deceased Joint Member
- 6.Settlement checklist: General Membership with Beneficiary
- 7.Settlement checklist: General Membership without Beneficiary
- 8.Settlement checklist: Large Estate
Mortgage and home lending
Mortgages and home equity loans are liabilities, not assets. They do not have beneficiaries and cannot be retitled to a trust.
Claims Contact
Phone: 1-877-883-1063
Hours: Monday-Friday 5:30 AM-7:00 PM PT
Mailing address: Orange County's Federal Credit Union, P.O. Box 77404, Ewing, NJ 08628
Federal law on calling a home loan after a death
These exemptions apply to a loan secured by residential real property containing less than five dwelling units.12 U.S.C. § 1701j-3(d); 12 CFR 191.5(b), 141.14Verified Oct 3, 2026View source
- A lender may not exercise a due-on-sale clause upon a transfer by devise, descent, or operation of law on the death of a joint tenant or tenant by the entirety.12 U.S.C. § 1701j-3(d)(3); 12 CFR 191.5(b)(1)(iii)Verified Oct 3, 2026View source
- A lender may not exercise a due-on-sale clause upon a transfer to a relative resulting from the death of a borrower.12 U.S.C. § 1701j-3(d)(5)Verified Oct 3, 2026View source
- A lender may not exercise a due-on-sale clause upon a transfer where the spouse or children of the borrower become an owner of the property.12 U.S.C. § 1701j-3(d)(6)Verified Oct 3, 2026View source
A federal regulation sets further conditions on these transfers.12 CFR 191.5(b)(1)(v)Verified Oct 3, 2026View source
Not in Orange County's CU's published guidance1
- A list of required documents
Claims Contact
Phone: 1-888-855-7624
What happens to each kind of account1
- Loan
Any outstanding balance becomes the responsibility of the co-borrower or the Member's estate. If there is no co-borrower or the estate is insolvent, the loan is referred to the credit union's Loan Servicing Center.1
Not in Orange County's CU's published guidance1
- A list of required documents
Sources1
Processing begins as soon as the necessary documents are received, and the time to settle varies by account.
Orange County's CU's Member Operations Department can be reached by phone at 1-888-354-6228 ext. 7250 and fax at 1-714-885-7620 for questions throughout the claims process.
Sources
Data sourced from Orange County's CU primary sources (32 pages reviewed). How we research.
Orange County's CU death claims support
Member Operations Department (Account Settlement)
Phone
Fax
Hours
Mailing address
Website
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