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Orange County's CU

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What to do when an Orange County's CU account holder dies

Report the death to Orange County's CU's Member Operations Department at 1-888-354-6228 ext. 7250

When a member of Orange County's CU passes away, the Member Operations Department handles the transition of accounts to beneficiaries or the estate. Accounts with Payable on Death designations or trust ownership transfer outside of probate, while solely-owned accounts may require Letters Testamentary or Letters of Administration from the probate court.

Deposit, investment & retirement accounts

Follow these steps to file a death claim with Orange County's CU:

Filing a claim

1
Contact the Member Operations Department at (888) 354-6228 ext. 7250, option 2, or visit any branch. In many cases the Member Operations Department can handle the entire settlement remotely.
2
Deliver the certified death certificate to any branch, or mail it to Orange County's Credit Union, Attn: MO Account Administration, P.O. Box 11777, Santa Ana, CA 92711. The credit union mails the death certificate back to the address provided.
3
Provide the documents for how the account is owned:
  • P.O.D. beneficiary: the original certified death certificate, the Disposition of Shares form, and current, valid government-issued ID
  • No beneficiary, executor or administrator appointed: court-issued Letters Testamentary or Letters of Administration
  • No beneficiary, small estate: a small estate affidavit from each successor, completed and notarized, with current, valid ID
  • Joint account where the deceased was a Joint Owner: a new Signature Card signed by all remaining signers
  • IRA: the IRA Withdrawal form and the Beneficiary Required Election form, with current, valid ID
4
Complete the Disposition of Shares Form with the claimant's details and attach a copy of your identification.
5
The deceased Member's account must be closed within 90 days.

Required Documents

  • Original certified death certificateThe credit union mails the death certificate back to the address provided.
  • Consular Report of Death, for a death outside the U.S.The credit union does not accept a foreign death certificate; the Consular Report of Death comes from a U.S. Embassy or Consulate.
  • Disposition of Shares Form
  • Current, valid government-issued ID, for each claimant or successor
  • Court-issued Letters Testamentary or Letters of Administration, for an estate in formal probate, where there is no beneficiaryThey are forwarded to Account Administration for review, which takes 2-4 business days.
  • Small estate affidavit, completed and notarized, for a small estate with no beneficiaryEach successor provides one, with current, valid ID. There can be no outstanding loans on the membership.
  • IRA Withdrawal form and Beneficiary Required Election form, for an IRA
  • New Signature Card signed by all remaining signers, for a joint account where the deceased was a Joint Owner
  • New credit union Trust Agreement and Trustee Certification of Trust, for a trust membership
  • The successor trustees' IDs and an EIN for the trust, for a trust membership where all trustors have died

Forms Orange County's CU issues1

Disposition of Shares Form

Completed by the claimant. Available to download.1

What happens to each kind of account6

Payable-on-death account

The credit union makes every effort to contact the P.O.D. beneficiaries designated on the account Signature Card.2

On the death of the single party to a P.O.D. account, ownership passes to the named pay-on-death payee(s).3

Joint account with survivorship

If the deceased was the Primary Owner, funds are disbursed to the joint owner and the account is closed. If the deceased was a Joint Owner, the membership can remain open.2

Account in one name

With no beneficiary and an executor or administrator appointed, distribution is made in the name of the deceased Member's estate.2

Certificate of deposit

An individually owned share certificate is disbursed to the estate or the listed beneficiaries. A surviving joint owner may move the funds as-is into a new certificate with the same rate and maturity date, or cash it in without penalty.2

IRA

File maintenance can take up to 15 business days before funds are disbursed to the beneficiary. A spouse may transfer directly into an IRA in their own name.2

Trust account

Where one trustor has died and another is living, the Tax ID may need to be updated and a new Trust Agreement and Trustee Certification of Trust completed.2

Where all trustors have died, the trust converts to irrevocable and successor trustees are added. The credit union reviews the trust documents if no successor trustee is listed on its current Trust Agreement.2

Help Orange County's CU offers survivors1

Settlement checklists

Five settlement checklists are linked from the account settlement guidance page: Trust Accounts, Deceased Joint Member, General Membership with Beneficiary, General Membership without Beneficiary, and Large Estate.2, 4, 5, 6, 7, 8

What Orange County's CU's agreement and guidance say6

Telling the institution

The Account Agreement says the credit union must be notified promptly of a death.3

Payments after the death

The credit union may keep honoring checks, items and instructions until it knows of the death and has had a reasonable opportunity to act. It may pay or certify checks drawn on or before the date of death for up to ten days after death, unless someone claiming an interest in the account orders it to stop payment.3

Deposits after the death

The credit union can deposit checks written by the deceased Member if dated before the death. It cannot cash checks payable to the deceased Member; those must be reissued in the successor's name.2

Powers of attorney

A power of attorney ends at the account owner's death.2

Who can get account information

The credit union does not disclose who the P.O.D. beneficiaries are, and does not give balances or statements to a beneficiary.2

How proceeds are paid

On the Disposition of Shares Form the claimant chooses a transfer to their own credit union account or a cashier's check. By signing, the claimant forfeits any dividends accrued after the disbursement.1

Sources8

Download instructions for the whole estate

Mortgage and home lending

Mortgages and home equity loans are liabilities, not assets. They do not have beneficiaries and cannot be retitled to a trust.

1
Contact the credit union's Mortgage Loan Servicing Center at (877) 883-1063 about a first mortgage held by the deceased Member.
2
Send written correspondence about the mortgage to the Mortgage Servicing Center address: P.O. Box 77404, Ewing, NJ 08628.

Claims Contact

Phone: 1-877-883-1063

Hours: Monday-Friday 5:30 AM-7:00 PM PT

Mailing address: Orange County's Federal Credit Union, P.O. Box 77404, Ewing, NJ 08628

Federal law on calling a home loan after a death

These exemptions apply to a loan secured by residential real property containing less than five dwelling units.12 U.S.C. § 1701j-3(d); 12 CFR 191.5(b), 141.14Verified Oct 3, 2026View source

  • A lender may not exercise a due-on-sale clause upon a transfer by devise, descent, or operation of law on the death of a joint tenant or tenant by the entirety.12 U.S.C. § 1701j-3(d)(3); 12 CFR 191.5(b)(1)(iii)Verified Oct 3, 2026View source
  • A lender may not exercise a due-on-sale clause upon a transfer to a relative resulting from the death of a borrower.12 U.S.C. § 1701j-3(d)(5)Verified Oct 3, 2026View source
  • A lender may not exercise a due-on-sale clause upon a transfer where the spouse or children of the borrower become an owner of the property.12 U.S.C. § 1701j-3(d)(6)Verified Oct 3, 2026View source

A federal regulation sets further conditions on these transfers.12 CFR 191.5(b)(1)(v)Verified Oct 3, 2026View source

Not in Orange County's CU's published guidance1

  • A list of required documents
Download instructions for the whole estate

Processing begins as soon as the necessary documents are received, and the time to settle varies by account.

Orange County's CU's Member Operations Department can be reached by phone at 1-888-354-6228 ext. 7250 and fax at 1-714-885-7620 for questions throughout the claims process.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from Orange County's CU primary sources (32 pages reviewed). How we research.

Orange County's CU death claims support

Member Operations Department (Account Settlement)

Phone

Fax

1-714-885-7620

Hours

Monday-Friday 9:00 AM-6:00 PM; Saturday 9:00 AM-2:00 PM

Mailing address

Orange County's Credit Union, Attn: MO Account Administration, P.O. Box 11777, Santa Ana, CA 92711
Verified Sep 2026

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