What to do when a North American account holder dies
Contact North American — 7-step process, 11 required documents, and north american's stated review window is 10 calendar days from receipt of documents submitted for processing. its consumer guidance says a life payout is usually issued within about two weeks of complete paperwork and can take up to 60 days. a contestable claim (death within the first two years of the contract date, a reinstatement, an increase in coverage, or a class change) takes longer because the company investigates the application.
Life Division — Policy Service
North American Company for Life and Health Insurance, Life Division, One Sammons Plaza, Sioux Falls, SD 57193
Life Division — Policy Service
North American Company for Life and Health Insurance, Life Division, One Sammons Plaza, Sioux Falls, SD 57193
Life Division — Claims and Benefits Department
North American Company for Life and Health Insurance, Life Division, P.O. Box 5088, Sioux Falls, SD 57117 (overnight: One Sammons Plaza, Sioux Falls, SD 57193)
When an insured person dies, the beneficiary or executor should contact North American's Life Division — Claims and Benefits Department at 1-800-733-2524 to start the claims process. Insurance proceeds are paid directly to the named beneficiary and do not go through probate. How quickly the claim is processed depends on the policy type, documentation, and cause of death.
North American offers an online claims portal that makes the initial filing process more straightforward. Survivors can also initiate claims by phone or by mailing documentation directly.
Death claim process
Follow these steps to file a death claim with North American:
Filing a claim
- LIFE insurance: Life Division, Sioux Falls, SD. Claims line 800-733-2524. Fax 877-841-6706.
- ANNUITY contract: Annuity Division, West Des Moines, IA. Claims line 877-880-6367. Fax 877-586-0249.
- Both claims lines are open Monday-Thursday 7:30 a.m. - 5:00 p.m. and Friday 7:30 a.m. - 12:30 p.m. central time.
- The death certificate must show CAUSE and MANNER of death.
- On a life claim, a photocopy is acceptable only if the total of all claims is under $500,000 and the death occurred in the United States; otherwise an original certified copy is required, and originals are not returned.
- If there are multiple beneficiaries on one contract, only one of them has to supply the death certificate.
- Life: Life proof of death claimant's statement, combined O-2816-2 and O-2818-1 — https://www.northamericancompany.com/documents/d/nacolah-portal/combined-o-2816-2-and-o-2818-1 (index of all life claim forms: https://www.northamericancompany.com/life-claim-forms)
- Annuity: Annuity proof of death claim packet (14497Z) — https://www.northamericancompany.com/documents/35457/142579/14497Z+-+Annuity+Proof+of+Death+Claim+Packet.pdf/7a99656b-c616-4ffd-a75b-6aeb6baff844 (index of all annuity claim forms: https://www.northamericancompany.com/annuity-claim-forms)
- Each beneficiary completes and signs their own claimant's statement. North American will not accept a form with correction fluid on it — correct an error, then initial and date the change.
- Trust is the beneficiary: Certification of Trust Agreement (L-3172A) on life, Certification of Trust (19306Z) on annuity, Certification of Charitable Trust (26742Z) for a charitable trust on an annuity.
- Life proceeds payable to a trust of $250,000 or more: a NOTARIZED Generation-Skipping Transfer Tax Release (O-2797) is also required.
- No surviving beneficiary: proceeds go to the estate. The executor or administrator completes the claimant's statement, files a court certificate of appointment, and obtains a separate EIN for the estate — the decedent and the estate are separate taxable entities.
- Minor or incapacitated beneficiary: the guardian of the estate completes the statement and files a court certificate of appointment. Without a legal guardianship, North American holds the proceeds at interest until the minor reaches the age of majority.
- Attorney-in-fact signing for a beneficiary: Certificate of Power of Attorney (O-2876 life, 19656Z annuity).
- Death outside the United States: the foreign death certificate plus the Foreign death questionnaire (O-2796 life, 14337Z annuity), Claimant's Statement Part II (O-2818-2), and a HIPAA authorization (O-2722C).
- Funeral home assignment: a signed assignment form supplied by the funeral home and an itemized funeral bill; every beneficiary must sign, and a separate check goes directly to the funeral home.
- LIFE options: lump sum by check, lump sum by ACH, lump sum into an Access Account (a retained-asset account; minimum $15,000), an Interest Option (proceeds left on deposit at interest), an Installment Option, or a Life Income Option. If anything other than a lump sum is elected, the beneficiary must name their own beneficiary for what remains.
- ANNUITY options: spousal continuance (available only to the deceased owner's spouse who is the sole primary beneficiary — the spouse becomes the new owner of the contract), lump sum (check, ACH, or Access Account), an annuity payment plan, a non-qualified stretch, or an inherited IRA.
- The elections on the claimant's statement are a full and final settlement once the proceeds are processed. Choose before you sign.
Required Documents
- Death certificate showing cause and manner of death (a copy is acceptable on a life claim only if total claims are under $500,000 and the death occurred in the U.S.; originals are not returned)
- Completed claimant's statement, one per beneficiary — life: combined O-2816-2 and O-2818-1; annuity: Annuity proof of death claim packet (14497Z)
- Policy or contract number and the deceased's identifying information
- Certification of Trust Agreement (L-3172A, life) or Certification of Trust (19306Z, annuity) when a trust is the beneficiary; Certification of Charitable Trust (26742Z) for a charitable trust on an annuity
- Notarized Generation-Skipping Transfer Tax Release (O-2797) when life proceeds payable to a trust are $250,000 or more
- Court certificate of appointment and a separate estate EIN when the proceeds are payable to the estate
- Certificate of Power of Attorney (O-2876, life; 19656Z, annuity) when an attorney-in-fact signs for a beneficiary
- Affidavit of Surviving Children (O-2794, life — notarized; 11734Z, annuity) when the designation is "surviving children"
- Foreign death questionnaire (O-2796, life; 14337Z, annuity), Claimant's Statement Part II (O-2818-2), and HIPAA authorization (O-2722C) when the death occurred outside the U.S.
- Claimant's Statement Part II (O-2818-2) and HIPAA authorization (O-2722C) on a contestable claim
- IRS Form W-4P when an annuity payment plan is elected on an annuity claim
Claims Contact
What to know at this institution
The single most useful thing to know about a North American claim is which division owns it. LIFE: claims 800-733-2524, fax 877-841-6706, P.O. Box 5088, Sioux Falls, SD 57117. ANNUITY: claims 877-880-6367, fax 877-586-0249, P.O. Box 14432, Des Moines, IA 50306-3432. The forms, settlement menus, and tax mechanics differ. On the ANNUITY side, three traps recur. (1) Spousal continuance is available only to a spouse who is the SOLE primary beneficiary; that spouse becomes the new owner of the contract and must then name their own beneficiary. (2) On a qualified (IRA) annuity, a beneficiary must draw the entire inherited interest within 10 years, so North American's annuity payment plan is limited to a 5-to-9-year term — a 10-year plan is not offered. On a non-qualified contract, a period-certain or specified-amount plan cannot extend beyond the beneficiary's IRS single-life expectancy (the oldest beneficiary's, if there are several). (3) Withholding defaults apply if no election is made: 10% federal on a nonperiodic payment, 20% on an eligible rollover distribution. On the LIFE side, elections on the claimant's statement are a full and final settlement once processed, and a beneficiary who is not the payee of record still cannot change them afterward. Proceeds payable to a trust of $250,000 or more require a notarized Generation-Skipping Transfer Tax Release (O-2797).
Prepare your letter of instruction to North American
North American asks for a letter of instruction alongside its claim form. We prepare a transmittal cover letter and the enclosure checklist North American requires.
Build your letter of instructionExpected timelines at North American: North American's stated review window is 10 calendar days from receipt of documents submitted for processing. Its consumer guidance says a life payout is usually issued within about two weeks of complete paperwork and can take up to 60 days. A contestable claim (death within the first two years of the contract date, a reinstatement, an increase in coverage, or a class change) takes longer because the company investigates the application. Delays are almost always caused by incomplete paperwork—gathering all required documents before filing the initial claim helps avoid back-and-forth.
Documentation required by North American includes Death certificate showing cause and manner of death (a copy is acceptable on a life claim only if total claims are under $500,000 and the death occurred in the U.S.; originals are not returned), Completed claimant's statement, one per beneficiary — life: combined O-2816-2 and O-2818-1; annuity: Annuity proof of death claim packet (14497Z), and Policy or contract number and the deceased's identifying information, along with additional paperwork that varies by account type. All death certificates and court documents must be certified copies.
Frequently asked questions
No, and they are not even handled by the same office. A LIFE claim goes to the Life Division in Sioux Falls (claims 800-733-2524, fax 877-841-6706, P.O. Box 5088, Sioux Falls, SD 57117) on the combined O-2816-2 / O-2818-1 claimant's statement. An ANNUITY claim goes to the Annuity Division in West Des Moines (claims 877-880-6367, fax 877-586-0249, P.O. Box 14432, Des Moines, IA 50306-3432) on the Annuity proof of death claim packet (14497Z). The settlement menus differ too. A life beneficiary chooses a lump sum, an Access Account, an interest option, an installment option, or a life income option, and the death benefit is generally income-tax-free. An annuity beneficiary chooses spousal continuance, a lump sum, an annuity payment plan, a non-qualified stretch, or an inherited IRA, and the gain in the contract is taxable income to the beneficiary — North American applies a default 10% federal withholding on a nonperiodic payment (20% on an eligible rollover distribution) if no election is made.
Spousal continuance is Settlement Option A on North American's Annuity proof of death claim packet (14497Z). It is available only to the deceased owner's spouse who is the SOLE primary beneficiary of the contract. Electing it makes the surviving spouse the new owner of the contract with all the benefits available under it, instead of taking the death benefit out. The spouse then has to name a new beneficiary on the same form to say who receives the contract proceeds when they die. If the spouse shares the primary beneficiary line with anyone else — a child, a trust — spousal continuance is not available. And the elections on the claimant's statement are a full and final settlement once the proceeds are processed, so this decision is made once.
Not automatically. North American's Annuity Beneficiary change request (8849Z) states the rule plainly: on a jointly owned annuity, death proceeds are payable on the death of the FIRST owner, and they are payable to that owner's primary beneficiary. If the surviving joint owner is not named as the primary beneficiary, the surviving joint owner is not entitled to the proceeds. Joint ownership of an annuity does not behave like joint ownership of a bank account. The fix is to check the beneficiary line, not the title. Separately, if the contract is owner-driven, no death proceeds are payable on the death of the annuitant, so the annuitant needs no beneficiary designation at all.
Beneficiary, not owner. Under IRC Section 72(u), a deferred annuity contract owned by a non-natural person — which includes most trusts — is not treated as an annuity contract for tax purposes, and the earnings are taxed currently rather than deferred. Retitling a fixed index annuity or MYGA into a revocable trust can therefore destroy the tax deferral the contract exists to provide. Name the trust in the beneficiary line instead, using the Annuity Beneficiary change request (8849Z), and attach the Certification of Trust (19306Z) — or the Certification of Charitable Trust (26742Z) if the beneficiary is a charitable trust. Life insurance is the opposite case: a life policy CAN be owned by an irrevocable life insurance trust, and that is what keeps the death benefit out of the taxable estate.
A trust beneficiary on a North American life policy requires a completed Certification of Trust Agreement (L-3172A) with the claim. If the proceeds payable to the trust are $250,000 or more, North American also requires a NOTARIZED Generation-Skipping Transfer Tax Release (O-2797) — an easy step to miss, because it is triggered by the dollar amount, not by the trust type. Both forms are on the life claim forms page at northamericancompany.com/life-claim-forms. If the beneficiary designation names the estate instead (or no beneficiary survives), the executor completes the claimant's statement, files a court certificate of appointment, and must obtain a separate EIN for the estate, because the decedent and the estate are separate taxable entities.
North American's Life Division — Claims and Benefits Department can be reached by phone at 1-877-880-6367 and fax at 1-877-841-6706 for questions throughout the claims process.
When the deceased had multiple North American policies, some may need separate claims while others can be handled together. The Life Division — Claims and Benefits Department can clarify what's needed for each account type.
Sources
Data sourced from North American primary sources (15 pages reviewed). How we research.
Life Division — Policy Service
North American Company for Life and Health Insurance, Life Division, One Sammons Plaza, Sioux Falls, SD 57193
Life Division — Policy Service
North American Company for Life and Health Insurance, Life Division, One Sammons Plaza, Sioux Falls, SD 57193
Life Division — Claims and Benefits Department
North American Company for Life and Health Insurance, Life Division, P.O. Box 5088, Sioux Falls, SD 57117 (overnight: One Sammons Plaza, Sioux Falls, SD 57193)
Estate planning articles
Learn how to protect your North American accounts and other assets with trusts, beneficiary designations, and estate planning documents.
Is this your situation?
Get a complete guide for your specific circumstances.
More tools for handling this estate
Calculators and checklists for executors and trustees.
How Much Does Probate Cost?
Estimate attorney fees, executor fees, court costs, and timeline for probating an estate in your state. See if the estate qualifies for simplified probate procedures.
How Much Can an Executor Charge?
Calculate how much an executor (personal representative) can charge for administering an estate. See if your state has statutory fees or uses reasonable compensation.
Who Inherits Without a Will?
Find out who inherits your estate and how much they get if you die without a will. Based on your state's intestate succession laws.
What's Fair Trustee Compensation?
Find out what's fair compensation for serving as trustee. Compare family, professional, and corporate trustee rates based on your situation.
How Much Are Estate & Inheritance Taxes?
Calculate federal estate tax, state estate tax (12 states + DC), and inheritance tax (5 states) for an estate or trust.
How Many Death Certificates Do I Need?
Calculate how many certified death certificates you need based on the assets and accounts you need to close. See state-specific ordering information.







