What to do when a Newrez account holder dies
Report the death to Newrez's Assumptions Team at 1-800-365-7107
Newrez balances do not pass to anyone at death — they are settled. The executor reports the death to the Assumptions Team (1-800-365-7107), gets the date-of-death balance in writing, and resolves it through the estate's creditor process.
Before contacting Newrez, have the account holder's full name, date of birth, and any available account numbers ready.
Death claim process
Here is the step-by-step death claim process at Newrez:
Filing a claim
- A copy of the death certificate.
- Legal documentation proving authority to act on behalf of the estate, for example letters testamentary or a court appointment.
- Court documents
- Death certificate(s)
- Divorce decree
- Will or trust documents
- Confirm Successor in Interest (SII) status through Customer Care at 800-365-7107.
- Request an Assumption Package from the Assumptions Team at assumptions@newrez.com.
- Shellpoint states the assumption takes 30 to 60 days from receipt of the completed Assumption Package and all supporting documentation; Newrez lists the same 30 to 60 days.
Required Documents
- Death certificateNewrez lists "a copy of the death certificate"; Shellpoint's page says that in most cases the servicer will request "a certified copy of the death certificate".
- Legal documentation proving authority to act on behalf of the estateSuch as letters testamentary or a court appointment.
- Documents proving legal interest in the property, for a successor in interestThese may include court documents, death certificate(s), a divorce decree, or will or trust documents.
- Completed Assumption Package and all supporting documentation, for an assumption after death
Forms Newrez issues1
- Assumption Package
Sent by the institution on request.1
What happens to each kind of account1
- Loan
Newrez states: "To avoid default, mortgage payments must continue—even after the borrower's death." If the estate or heirs cannot make payments, Newrez says it may offer loss mitigation options such as loan modification or alternate repayment plans.2, 3
Newrez and Shellpoint list four ways to resolve the loan: a surviving spouse or co-borrower continues the payments on the existing mortgage, an heir assumes it with lender approval or refinances it in their own name, or the property is sold and the proceeds pay off the loan.2, 3, 4
Federal law on calling a home loan after a death
These exemptions apply to a loan secured by residential real property containing less than five dwelling units.12 U.S.C. § 1701j-3(d); 12 CFR 191.5(b), 141.14Verified Oct 3, 2026View source
- A lender may not exercise a due-on-sale clause upon a transfer by devise, descent, or operation of law on the death of a joint tenant or tenant by the entirety.12 U.S.C. § 1701j-3(d)(3); 12 CFR 191.5(b)(1)(iii)Verified Oct 3, 2026View source
- A lender may not exercise a due-on-sale clause upon a transfer to a relative resulting from the death of a borrower.12 U.S.C. § 1701j-3(d)(5)Verified Oct 3, 2026View source
- A lender may not exercise a due-on-sale clause upon a transfer where the spouse or children of the borrower become an owner of the property.12 U.S.C. § 1701j-3(d)(6)Verified Oct 3, 2026View source
A federal regulation sets further conditions on these transfers.12 CFR 191.5(b)(1)(v)Verified Oct 3, 2026View source
What Newrez's agreement and guidance say1
Not in Newrez's published guidance2
- A claim form
- How long a claim takes
Newrez's Assumptions Team can be reached by phone at 1-800-365-7107 and email at assumptions@newrez.com for questions throughout the claims process.
Sources
Data sourced from Newrez primary sources (14 pages reviewed). How we research.
Newrez death claims support
Assumptions Team (Shellpoint Mortgage Servicing)
Phone
Mailing address
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