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Newrez

Subsidiary of Rithm Capital

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Estate planning and settlement at Newrez

Report a death at 1-800-365-7107

Newrez services loans, which means at death the focus is settling what is owed. The estate notifies Newrez, provides documentation of authority, and works through payoff or the loan-specific options available to survivors.

There are two sides to estate planning at Newrez: setting things up while you're alive, and the process survivors follow after a death.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from Newrez primary sources (14 pages reviewed). How we research.

Newrez customer support

Shellpoint Mortgage Servicing Customer Care

Newrez customer care

Newrez mortgage consultants and main number

Fax

1-866-467-1137

Hours

Monday-Friday 8:00 AM-9:00 PM ET; Saturday 10:00 AM-2:00 PM ET

Mailing address

Shellpoint correspondence and requests for information / notices of error: Shellpoint Mortgage Servicing, P.O. Box 10826, Greenville, SC 29603-0826. Shellpoint payments: Shellpoint Mortgage Servicing, P.O. Box 650840, Dallas, TX 75265-0840. Shellpoint overnight payments: Shellpoint Mortgage Servicing, Attn: Payment Processing, 75 Beattie Place, Suite LL202, Greenville, SC 29601. Newrez correspondence and notices of error: Newrez LLC, P.O. Box 10826, Greenville, SC 29603-0826. Newrez payments: Newrez LLC, P.O. Box 60535, City of Industry, CA 91716-0535. Newrez overnight payments: Newrez LLC, Attn: Payment Processing, 75 Beattie Place, Suite LL202, Greenville, SC 29601. Newrez LLC office listed with NMLS #3013: 1100 Virginia Dr., Suite 125, Fort Washington, PA 19034.
Death claims support1-800-365-7107
Verified Sep 2026

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