Estate planning at Newrez
How to protect 4 Newrez accounts — file death claims
Shellpoint Mortgage Servicing Customer Service
Phone1-800-365-7107
Fax1-866-467-1137
Mailing Address
Correspondence / notices of error: Shellpoint Mortgage Servicing, PO Box 10826, Greenville, SC 29603-0826. Payments: Shellpoint Mortgage Servicing, PO Box 650840, Dallas, TX 75265-0840. Overnight payments: Shellpoint Mortgage Servicing, Attn: Payment Processing, 75 Beattie Place, Suite LL202, Greenville, SC 29601. Newrez LLC corporate: 1100 Virginia Dr., Suite 125, Fort Washington, PA 19034.
Newrez Customer Service
Newrez Main Line
WebsiteLearn more→
Shellpoint Mortgage Servicing Customer Service
Phone1-800-365-7107
Fax1-866-467-1137
Mailing Address
Correspondence / notices of error: Shellpoint Mortgage Servicing, PO Box 10826, Greenville, SC 29603-0826. Payments: Shellpoint Mortgage Servicing, PO Box 650840, Dallas, TX 75265-0840. Overnight payments: Shellpoint Mortgage Servicing, Attn: Payment Processing, 75 Beattie Place, Suite LL202, Greenville, SC 29601. Newrez LLC corporate: 1100 Virginia Dr., Suite 125, Fort Washington, PA 19034.
Newrez Customer Service
Newrez Main Line
WebsiteLearn more→
Shellpoint Mortgage Servicing — Document Administration / Assumptions (Deceased Borrower)
Phone1-800-365-7107
Mailing Address
Shellpoint Mortgage Servicing, Attn: Document Administration - Assumptions, 75 Beattie Place, Suite 600, Greenville, SC 29601
Verified Jul 2026
Newrez services loans, which means at death the focus is settling what is owed. The estate notifies Newrez, provides documentation of authority, and works through payoff or the loan-specific options available to survivors.
There are two sides to estate planning at Newrez: setting things up while you're alive, and the process survivors follow after a death.
Preparing your estate
Beneficiaries and trust funding
How to review 4 account types at Newrez.
View details →When someone dies
Death claim process
5-step process, 5 required documents, and contact information for survivors.
View details →Frequently asked questions
After confirming your status, Newrez/Shellpoint can discuss loss mitigation options such as a repayment plan, loan modification, or forbearance if payments are behind; assumption of the loan by a successor who wants to keep the home; or selling the property and paying the loan from the proceeds. Keeping payments current during the review helps avoid moving the loan toward default.
Sources
Data sourced from Newrez primary sources (4 pages reviewed). How we research.
Shellpoint Mortgage Servicing Customer Service
Phone1-800-365-7107
Fax1-866-467-1137
Mailing Address
Correspondence / notices of error: Shellpoint Mortgage Servicing, PO Box 10826, Greenville, SC 29603-0826. Payments: Shellpoint Mortgage Servicing, PO Box 650840, Dallas, TX 75265-0840. Overnight payments: Shellpoint Mortgage Servicing, Attn: Payment Processing, 75 Beattie Place, Suite LL202, Greenville, SC 29601. Newrez LLC corporate: 1100 Virginia Dr., Suite 125, Fort Washington, PA 19034.
Newrez Customer Service
Newrez Main Line
WebsiteLearn more→
Shellpoint Mortgage Servicing Customer Service
Phone1-800-365-7107
Fax1-866-467-1137
Mailing Address
Correspondence / notices of error: Shellpoint Mortgage Servicing, PO Box 10826, Greenville, SC 29603-0826. Payments: Shellpoint Mortgage Servicing, PO Box 650840, Dallas, TX 75265-0840. Overnight payments: Shellpoint Mortgage Servicing, Attn: Payment Processing, 75 Beattie Place, Suite LL202, Greenville, SC 29601. Newrez LLC corporate: 1100 Virginia Dr., Suite 125, Fort Washington, PA 19034.
Newrez Customer Service
Newrez Main Line
WebsiteLearn more→
Shellpoint Mortgage Servicing — Document Administration / Assumptions (Deceased Borrower)
Phone1-800-365-7107
Mailing Address
Shellpoint Mortgage Servicing, Attn: Document Administration - Assumptions, 75 Beattie Place, Suite 600, Greenville, SC 29601
Verified Jul 2026
Estate planning articles
Learn how to protect your Newrez accounts and other assets with trusts, beneficiary designations, and estate planning documents.
