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OverviewPreparing your estateWhen someone dies
OverviewPreparing your estateWhen someone dies
Home→Financial Institutions→Newport→When someone dies

What to do when a Newport account holder dies

Contact Newport — 6-step process, 8 required documents, and ascensus asks participants to allow 5-10 business days for a distribution to be processed once the request is complete, with an email confirmation on completion. getting to that point takes longer: the plan sponsor must confirm the beneficiary of record, and an nqdc benefit may be paid on a fixed 409a schedule stretching over years rather than as a single distribution.

Brand change

Ascensus and Newport closed their merger on April 8, 2022. Ascensus is the brand of the unified company; Newport continues as its executive-benefits and institutional-insurance business. newportgroup.com now redirects to ascensus.com. Beneficiaries of former Newport 401(k), 403(b), and pension plans go to Ascensus (secure.ascensus.com, 888-652-8086); beneficiaries of Newport NQDC / executive benefit plans use the Newport-branded portal (secure.newportgroup.com, 800-230-3950). Effective April 2022.

Newport is now part of Ascensus. The procedures below reflect Newport's accounts during the transition. View the Ascensus estate planning page.

Newport

Subsidiary of Ascensus, LLC

ascensus.com/log-in/newport→
Newport logo

Newport / Ascensus Participant Services

Phone1-888-652-8086
NQDC Participants (Newport-branded portal)
1-800-230-3950
Plan Sponsors / Employers, and the Former Newport, CoPilot & PAi sponsor login
1-888-652-8087
Institutional Insurance - BOLI, COLI, ICOLI, CUOLI (email BOLI@newportgroup.com)
1-800-510-2050
Newport Trust Company - Special Fiduciary Services
1-646-313-3553
Investment and Fiduciary Consulting (email FiduciaryConsulting@newportgroup.com)
1-407-333-2905
Compensation Consulting
1-414-312-8189
Banks, Credit Unions, and Financial Institutions (IRAs, HSAs)
1-800-346-3860
WebsiteLearn more→

Newport / Ascensus Participant Services

Phone1-888-652-8086
NQDC Participants (Newport-branded portal)
1-800-230-3950
Plan Sponsors / Employers, and the Former Newport, CoPilot & PAi sponsor login
1-888-652-8087
Institutional Insurance - BOLI, COLI, ICOLI, CUOLI (email BOLI@newportgroup.com)
1-800-510-2050
Newport Trust Company - Special Fiduciary Services
1-646-313-3553
Investment and Fiduciary Consulting (email FiduciaryConsulting@newportgroup.com)
1-407-333-2905
Compensation Consulting
1-414-312-8189
Banks, Credit Unions, and Financial Institutions (IRAs, HSAs)
1-800-346-3860
WebsiteLearn more→

Death claims run through the EMPLOYER / plan sponsor. Newport has no standalone claims department since the April 2022 Ascensus merger. Call participant services below, but expect the plan sponsor to initiate the claim and the plan document to control the payout.

Phone1-888-652-8086
Former Newport 401(k) / 403(b) / pension (Ascensus platform)
1-888-652-8086
Newport NQDC / executive benefit plans
1-800-230-3950
Plan sponsors / employers filing on a participant's behalf
1-888-652-8087
WebsiteNotify online→
Verified Jul 2026

After a Newport account holder dies, accounts with beneficiary designations or trust ownership transfer to the designated recipients without probate. Solely-owned accounts require the estate's representative to contact Newport's Death claims run through the EMPLOYER / plan sponsor. Newport has no standalone claims department since the April 2022 Ascensus merger. Call participant services below, but expect the plan sponsor to initiate the claim and the plan document to control the payout. at 1-888-652-8086 with the proper legal authority documents.

Newport provides an online portal for initiating death claims, which can simplify the initial notification and document submission process. Claims can also be started by phone.

Death claim process

The death claim process at Newport works as follows:

Filing a claim

1
Start with the employer, not with Newport. This is the part that surprises families:
  • Every Newport- and Ascensus-administered plan is sponsored by an employer. The plan document sets who is paid, in what form, and when — the recordkeeper administers that document, it does not interpret it for you.
  • The plan sponsor or HR department is normally the party that reports the death and initiates the claim. Ask HR for the plan document or Summary Plan Description at the same time; you will need it to understand the payout.
2
Then contact the right platform, because Newport's plans were split in the Ascensus merger:
  • Former Newport 401(k), 403(b), or pension plan: Ascensus participant services at 888-652-8086. The beneficiary logs in at secure.ascensus.com/login/participant — the login Ascensus labels "Former Newport, CoPilot, & PAi."
  • Newport NQDC or executive benefit plan: 800-230-3950; the participant/beneficiary portal is still the Newport-branded secure.newportgroup.com/login/participant.aspx.
  • Do not call newportgroup.com looking for a claims number — the domain now redirects to ascensus.com and there is no separate Newport claims line.
3
Assemble the documentation the plan administrator asks for:
  • A certified copy of the death certificate.
  • Government-issued photo ID for each beneficiary.
  • If a trust is the beneficiary: the trust agreement or certification of trust, and the trust's tax identification number. For a qualified plan, the see-through documentation must reach the plan administrator by October 31 of the year following the year of death (Treas. Reg. 1.401(a)(9)-4).
  • If the estate is the beneficiary, or no valid designation is on file: certified Letters Testamentary or Letters of Administration.
  • A tax withholding election. Distributions are reported on Form 1099-R.
4
Watch for the three things that most often derail a retirement-plan death claim:
  • Spousal rights. On an ERISA-covered qualified plan, a surviving spouse is the beneficiary by operation of law unless the spouse previously signed a witnessed consent. A designation naming someone else, without that consent, does not defeat the spouse.
  • A domestic relations order. If a divorce or separation left a qualified domestic relations order (QDRO) against the plan, an ex-spouse may hold an enforceable interest in part of the balance ahead of the named beneficiary. Ask the plan administrator whether a QDRO is on file before you count the account as an estate asset.
  • For an NQDC plan: IRC Section 409A. The payment schedule was elected before the deferral year began, and the plan administrator cannot accelerate or restructure it at death outside the narrow exceptions the 409A regulations allow. A beneficiary may be receiving installments for years.
5
Choose the distribution option the plan and the tax law allow:
  • Qualified plan: a lump sum, or a direct rollover to an inherited IRA, or installments if the plan permits. Under the SECURE Act, for deaths on or after January 1, 2020, most non-spouse designated beneficiaries must empty the inherited balance within 10 years. Eligible designated beneficiaries — a surviving spouse, a minor child of the participant, a disabled or chronically ill individual, or a beneficiary not more than 10 years younger than the participant — have additional options.
  • NQDC plan: the plan document's schedule governs. There is no rollover to an IRA and no 10-year election; nonqualified deferrals are ordinary income to the beneficiary when paid.
  • Defined benefit pension: what is payable is set by the benefit form the participant elected, most often a joint and survivor annuity or a pre-retirement survivor annuity for a surviving spouse, not an account balance.
6
Understand where the money sits while you wait. A qualified plan's assets are held in a plan trust protected from the employer's creditors. An NQDC balance is not: it remains an unsecured obligation of the employer, and if the employer becomes insolvent, a rabbi trust does not shield the money from the employer's general creditors. If the sponsoring employer is in financial distress, that changes what the beneficiary can realistically expect to collect.

Required Documents

  • Certified copy of the death certificate
  • Government-issued photo ID for each beneficiary
  • The plan's death benefit claim / beneficiary distribution election form, obtained from the plan sponsor or the participant portal
  • Trust agreement or certification of trust, plus the trust's tax identification number, if a trust is the beneficiary — delivered to the plan administrator by October 31 of the year following the year of death for a qualified plan
  • Certified Letters Testamentary or Letters of Administration, if the estate is the beneficiary or no valid designation is on file
  • Tax withholding election; the distribution is reported on Form 1099-R
  • Rollover election and receiving-institution details, if rolling a qualified plan balance to an inherited IRA
  • The plan document or Summary Plan Description from the employer — for an NQDC plan this is the document that actually decides the payout

Claims Contact

Online Portal →

What to know at this institution

There is no Newport claims department left to call. Ascensus and Newport closed their merger on April 8, 2022; newportgroup.com redirects to ascensus.com, and Newport survives only as Ascensus's executive-benefits and institutional-insurance brand. The practical routing today: a former Newport QUALIFIED plan (401(k), 403(b), pension) is on the Ascensus platform — participant services 888-652-8086, portal secure.ascensus.com/login/participant, which Ascensus itself labels the "Former Newport, CoPilot, & PAi" login. A Newport NQDC or executive benefit plan is still Newport-branded — participant services 800-230-3950, portal secure.newportgroup.com/login/participant.aspx. Newport Trust Company, a New Hampshire state-chartered trust company and a wholly owned subsidiary of Newport Group, Inc., provides independent fiduciary and trustee services to employee benefit PLANS (646-313-3553); it is not a personal trustee for a family's revocable or irrevocable trust, and a family cannot hire it that way. Institutional insurance questions (BOLI/COLI/ICOLI/CUOLI) go to 800-510-2050 or BOLI@newportgroup.com. In every case the employer is a required party: the plan sponsor holds the beneficiary designation, initiates the death claim, and holds the plan document that decides how the benefit is paid.

Download instructions for the whole estate→

Expected timelines at Newport: Ascensus asks participants to allow 5-10 business days for a distribution to be processed once the request is complete, with an email confirmation on completion. Getting to that point takes longer: the plan sponsor must confirm the beneficiary of record, and an NQDC benefit may be paid on a fixed 409A schedule stretching over years rather than as a single distribution. Delays are almost always caused by incomplete paperwork—gathering all required documents before filing the initial claim helps avoid back-and-forth.

Newport requires several documents to process a claim, including Certified copy of the death certificate, Government-issued photo ID for each beneficiary, and The plan's death benefit claim / beneficiary distribution election form, obtained from the plan sponsor or the participant portal, and additional documentation depending on the account type. Certified copies are typically needed—photocopies are generally not accepted for death certificates or court documents.


Frequently asked questions

Newport merged into Ascensus — the two companies announced the closing of their merger on April 8, 2022 — and there is no standalone Newport company site or claims line left. newportgroup.com now redirects to ascensus.com. Where you go depends on what kind of plan it was. If it was a 401(k), 403(b), or pension, that plan was migrated onto the Ascensus recordkeeping platform: call Ascensus participant services at 888-652-8086, and log in at secure.ascensus.com/login/participant, which Ascensus labels the "Former Newport, CoPilot, & PAi" login. If it was a nonqualified deferred compensation or executive benefit plan, that is still Newport-branded: call 800-230-3950 and use secure.newportgroup.com/login/participant.aspx. In either case, contact the employer's HR department at the same time — the plan sponsor holds the beneficiary designation and normally initiates the death claim.

Because a nonqualified deferred compensation plan is governed by IRC Section 409A, and the payment schedule was locked in before the money was ever deferred. In an NQDC plan the participant elects the form and timing of payment — a lump sum, or installments, at separation from service, a fixed date, or death — before the start of the deferral year. That election binds the beneficiary. The plan administrator cannot accelerate or restructure the schedule at death except within the narrow exceptions the 409A regulations permit, so a beneficiary can end up receiving payments for years. This is why an NQDC balance behaves nothing like a 401(k) in an estate: there is no rollover to an inherited IRA, no 10-year election, and no ability to cash it out to pay estate expenses. Ask the employer for the plan document or Summary Plan Description to see the exact schedule, and call Newport NQDC participant services at 800-230-3950.

There is a hard deadline most families miss. Under the IRS regulations at Treas. Reg. 1.401(a)(9)-4, a trust's underlying beneficiaries are only treated as the plan's designated beneficiaries if the trust is valid under state law, is irrevocable at death, has identifiable beneficiaries, and the required trust documentation reaches the plan administrator by October 31 of the calendar year FOLLOWING the year of death. Miss that date and the trust is not a designated beneficiary, which forces a faster payout. So: get the certified death certificate, contact the employer and Ascensus participant services at 888-652-8086, and deliver the trust agreement or certification of trust along with the trust's tax identification number well before that October 31. Also confirm what the plan actually pays: even a qualifying see-through trust is, for most non-spouse cases under the SECURE Act, still subject to the 10-year rule for deaths on or after January 1, 2020. A surviving spouse who is named individually rather than through a trust generally has more options — worth raising with a tax advisor before the trust route is locked in.

On an ERISA-covered qualified plan, generally no — not without your written consent on file. Federal law makes the surviving spouse the beneficiary of a qualified plan by operation of law, and a designation naming someone else is only effective if the spouse consented in writing. The Ascensus QRP Designation of Beneficiary (Form 481) reflects this: the spousal consent block must be signed by the spouse and WITNESSED by a notary public or a plan representative, and a separate waiver covers the Qualified Pre-Retirement Survivor Annuity, which Form 481 says applies to all money purchase pension, defined benefit, and target benefit plans, and also to profit sharing and 401(k) plans unless the employer elected the REA Safe Harbor. Ask the plan administrator whether a signed, witnessed spousal consent is in the file. Two other things to ask in the same call: whether a qualified domestic relations order from an earlier marriage is on file against the account, and whether the plan is actually ERISA-covered — a governmental 457(b) is not, and the spousal-consent rule does not apply to it. Call 888-652-8086 for a former Newport qualified plan.

Newport's Death claims run through the EMPLOYER / plan sponsor. Newport has no standalone claims department since the April 2022 Ascensus merger. Call participant services below, but expect the plan sponsor to initiate the claim and the plan document to control the payout. can be reached by phone at 1-888-652-8086 for questions throughout the claims process.

Multiple Newport retirement accounts may mean multiple claims. Some account types can be processed together, but others require their own documentation. Check with the Death claims run through the EMPLOYER / plan sponsor. Newport has no standalone claims department since the April 2022 Ascensus merger. Call participant services below, but expect the plan sponsor to initiate the claim and the plan document to control the payout. to confirm what applies.

SimplyTrustSimplyTrust Editorial·Updated July 12, 2026

Sources

  • ascensus.com
  • dcs.ascensus.com
  • secure.ascensus.com
  • secure.newportgroup.com

Data sourced from Newport primary sources (12 pages reviewed). How we research.

Newport

Subsidiary of Ascensus, LLC

ascensus.com/log-in/newport→
Newport logo

Newport / Ascensus Participant Services

Phone1-888-652-8086
NQDC Participants (Newport-branded portal)
1-800-230-3950
Plan Sponsors / Employers, and the Former Newport, CoPilot & PAi sponsor login
1-888-652-8087
Institutional Insurance - BOLI, COLI, ICOLI, CUOLI (email BOLI@newportgroup.com)
1-800-510-2050
Newport Trust Company - Special Fiduciary Services
1-646-313-3553
Investment and Fiduciary Consulting (email FiduciaryConsulting@newportgroup.com)
1-407-333-2905
Compensation Consulting
1-414-312-8189
Banks, Credit Unions, and Financial Institutions (IRAs, HSAs)
1-800-346-3860
WebsiteLearn more→

Newport / Ascensus Participant Services

Phone1-888-652-8086
NQDC Participants (Newport-branded portal)
1-800-230-3950
Plan Sponsors / Employers, and the Former Newport, CoPilot & PAi sponsor login
1-888-652-8087
Institutional Insurance - BOLI, COLI, ICOLI, CUOLI (email BOLI@newportgroup.com)
1-800-510-2050
Newport Trust Company - Special Fiduciary Services
1-646-313-3553
Investment and Fiduciary Consulting (email FiduciaryConsulting@newportgroup.com)
1-407-333-2905
Compensation Consulting
1-414-312-8189
Banks, Credit Unions, and Financial Institutions (IRAs, HSAs)
1-800-346-3860
WebsiteLearn more→

Death claims run through the EMPLOYER / plan sponsor. Newport has no standalone claims department since the April 2022 Ascensus merger. Call participant services below, but expect the plan sponsor to initiate the claim and the plan document to control the payout.

Phone1-888-652-8086
Former Newport 401(k) / 403(b) / pension (Ascensus platform)
1-888-652-8086
Newport NQDC / executive benefit plans
1-800-230-3950
Plan sponsors / employers filing on a participant's behalf
1-888-652-8087
WebsiteNotify online→
Verified Jul 2026

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