Contact Newport — 6-step process, 8 required documents, and ascensus asks participants to allow 5-10 business days for a distribution to be processed once the request is complete, with an email confirmation on completion. getting to that point takes longer: the plan sponsor must confirm the beneficiary of record, and an nqdc benefit may be paid on a fixed 409a schedule stretching over years rather than as a single distribution.
Brand change
Ascensus and Newport closed their merger on April 8, 2022. Ascensus is the brand of the unified company; Newport continues as its executive-benefits and institutional-insurance business. newportgroup.com now redirects to ascensus.com. Beneficiaries of former Newport 401(k), 403(b), and pension plans go to Ascensus (secure.ascensus.com, 888-652-8086); beneficiaries of Newport NQDC / executive benefit plans use the Newport-branded portal (secure.newportgroup.com, 800-230-3950). Effective April 2022.
Newport is now part of Ascensus. The procedures below reflect Newport's accounts during the transition. View the Ascensus estate planning page.
Newport / Ascensus Participant Services
Newport / Ascensus Participant Services
Death claims run through the EMPLOYER / plan sponsor. Newport has no standalone claims department since the April 2022 Ascensus merger. Call participant services below, but expect the plan sponsor to initiate the claim and the plan document to control the payout.
After a Newport account holder dies, accounts with beneficiary designations or trust ownership transfer to the designated recipients without probate. Solely-owned accounts require the estate's representative to contact Newport's Death claims run through the EMPLOYER / plan sponsor. Newport has no standalone claims department since the April 2022 Ascensus merger. Call participant services below, but expect the plan sponsor to initiate the claim and the plan document to control the payout. at 1-888-652-8086 with the proper legal authority documents.
Newport provides an online portal for initiating death claims, which can simplify the initial notification and document submission process. Claims can also be started by phone.
The death claim process at Newport works as follows:
There is no Newport claims department left to call. Ascensus and Newport closed their merger on April 8, 2022; newportgroup.com redirects to ascensus.com, and Newport survives only as Ascensus's executive-benefits and institutional-insurance brand. The practical routing today: a former Newport QUALIFIED plan (401(k), 403(b), pension) is on the Ascensus platform — participant services 888-652-8086, portal secure.ascensus.com/login/participant, which Ascensus itself labels the "Former Newport, CoPilot, & PAi" login. A Newport NQDC or executive benefit plan is still Newport-branded — participant services 800-230-3950, portal secure.newportgroup.com/login/participant.aspx. Newport Trust Company, a New Hampshire state-chartered trust company and a wholly owned subsidiary of Newport Group, Inc., provides independent fiduciary and trustee services to employee benefit PLANS (646-313-3553); it is not a personal trustee for a family's revocable or irrevocable trust, and a family cannot hire it that way. Institutional insurance questions (BOLI/COLI/ICOLI/CUOLI) go to 800-510-2050 or BOLI@newportgroup.com. In every case the employer is a required party: the plan sponsor holds the beneficiary designation, initiates the death claim, and holds the plan document that decides how the benefit is paid.
Expected timelines at Newport: Ascensus asks participants to allow 5-10 business days for a distribution to be processed once the request is complete, with an email confirmation on completion. Getting to that point takes longer: the plan sponsor must confirm the beneficiary of record, and an NQDC benefit may be paid on a fixed 409A schedule stretching over years rather than as a single distribution. Delays are almost always caused by incomplete paperwork—gathering all required documents before filing the initial claim helps avoid back-and-forth.
Newport requires several documents to process a claim, including Certified copy of the death certificate, Government-issued photo ID for each beneficiary, and The plan's death benefit claim / beneficiary distribution election form, obtained from the plan sponsor or the participant portal, and additional documentation depending on the account type. Certified copies are typically needed—photocopies are generally not accepted for death certificates or court documents.
Newport merged into Ascensus — the two companies announced the closing of their merger on April 8, 2022 — and there is no standalone Newport company site or claims line left. newportgroup.com now redirects to ascensus.com. Where you go depends on what kind of plan it was. If it was a 401(k), 403(b), or pension, that plan was migrated onto the Ascensus recordkeeping platform: call Ascensus participant services at 888-652-8086, and log in at secure.ascensus.com/login/participant, which Ascensus labels the "Former Newport, CoPilot, & PAi" login. If it was a nonqualified deferred compensation or executive benefit plan, that is still Newport-branded: call 800-230-3950 and use secure.newportgroup.com/login/participant.aspx. In either case, contact the employer's HR department at the same time — the plan sponsor holds the beneficiary designation and normally initiates the death claim.
Because a nonqualified deferred compensation plan is governed by IRC Section 409A, and the payment schedule was locked in before the money was ever deferred. In an NQDC plan the participant elects the form and timing of payment — a lump sum, or installments, at separation from service, a fixed date, or death — before the start of the deferral year. That election binds the beneficiary. The plan administrator cannot accelerate or restructure the schedule at death except within the narrow exceptions the 409A regulations permit, so a beneficiary can end up receiving payments for years. This is why an NQDC balance behaves nothing like a 401(k) in an estate: there is no rollover to an inherited IRA, no 10-year election, and no ability to cash it out to pay estate expenses. Ask the employer for the plan document or Summary Plan Description to see the exact schedule, and call Newport NQDC participant services at 800-230-3950.
There is a hard deadline most families miss. Under the IRS regulations at Treas. Reg. 1.401(a)(9)-4, a trust's underlying beneficiaries are only treated as the plan's designated beneficiaries if the trust is valid under state law, is irrevocable at death, has identifiable beneficiaries, and the required trust documentation reaches the plan administrator by October 31 of the calendar year FOLLOWING the year of death. Miss that date and the trust is not a designated beneficiary, which forces a faster payout. So: get the certified death certificate, contact the employer and Ascensus participant services at 888-652-8086, and deliver the trust agreement or certification of trust along with the trust's tax identification number well before that October 31. Also confirm what the plan actually pays: even a qualifying see-through trust is, for most non-spouse cases under the SECURE Act, still subject to the 10-year rule for deaths on or after January 1, 2020. A surviving spouse who is named individually rather than through a trust generally has more options — worth raising with a tax advisor before the trust route is locked in.
On an ERISA-covered qualified plan, generally no — not without your written consent on file. Federal law makes the surviving spouse the beneficiary of a qualified plan by operation of law, and a designation naming someone else is only effective if the spouse consented in writing. The Ascensus QRP Designation of Beneficiary (Form 481) reflects this: the spousal consent block must be signed by the spouse and WITNESSED by a notary public or a plan representative, and a separate waiver covers the Qualified Pre-Retirement Survivor Annuity, which Form 481 says applies to all money purchase pension, defined benefit, and target benefit plans, and also to profit sharing and 401(k) plans unless the employer elected the REA Safe Harbor. Ask the plan administrator whether a signed, witnessed spousal consent is in the file. Two other things to ask in the same call: whether a qualified domestic relations order from an earlier marriage is on file against the account, and whether the plan is actually ERISA-covered — a governmental 457(b) is not, and the spousal-consent rule does not apply to it. Call 888-652-8086 for a former Newport qualified plan.
Newport's Death claims run through the EMPLOYER / plan sponsor. Newport has no standalone claims department since the April 2022 Ascensus merger. Call participant services below, but expect the plan sponsor to initiate the claim and the plan document to control the payout. can be reached by phone at 1-888-652-8086 for questions throughout the claims process.
Multiple Newport retirement accounts may mean multiple claims. Some account types can be processed together, but others require their own documentation. Check with the Death claims run through the EMPLOYER / plan sponsor. Newport has no standalone claims department since the April 2022 Ascensus merger. Call participant services below, but expect the plan sponsor to initiate the claim and the plan document to control the payout. to confirm what applies.
Data sourced from Newport primary sources (12 pages reviewed). How we research.
Newport / Ascensus Participant Services
Newport / Ascensus Participant Services
Death claims run through the EMPLOYER / plan sponsor. Newport has no standalone claims department since the April 2022 Ascensus merger. Call participant services below, but expect the plan sponsor to initiate the claim and the plan document to control the payout.
Learn how to protect your Newport accounts and other assets with trusts, beneficiary designations, and estate planning documents.
Learn how to protect your Newport accounts and other assets with trusts, beneficiary designations, and estate planning documents.
Get a complete guide for your specific circumstances.