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What to do when a MSUFCU account holder dies

Report the death to MSUFCU's Member Services at 1-800-678-4968

After a member of MSUFCU dies, the Member Services manages the transfer of accounts. POD-designated and trust-owned accounts pass directly to beneficiaries. Accounts held solely in the member's name may require probate court documents—Letters Testamentary or Letters of Administration—before funds can be released.

Death claim process

Here is the step-by-step death claim process at MSUFCU:

Filing a claim

1
Notify MSUFCU right away.
  • Call 517-333-2424 or 800-678-4968 (Mon-Fri 8:00am-9:00pm ET, Sat 9:00am-5:00pm ET), or visit any branch
  • Give the member's full name, account number and date of death
2
Send the death certificate by whichever channel is fastest.
  • In branch
  • By eMessage through ComputerLine or the MSUFCU Mobile app
  • By fax to 866-374-2123 or 517-664-7347
  • By mail to MSU Federal Credit Union, P.O. Box 1208, East Lansing, MI 48826-1208 (express deliveries: 3777 West Road, East Lansing, MI 48823)
3
Prove your right to the account. MSUFCU requires proof from every claimant.
  • Payable-on-death beneficiary: present government-issued ID and complete MSUFCU's Affidavit of Beneficiary Accepting Designated Funds, signed before a notary
  • Successor trustee: give prompt notice and the death certificate. If the trust has become irrevocable, add a new Certificate of Trust prepared by a licensed attorney and a new Trust Account Application
  • Personal representative: supply Letters of Authority signed by the Michigan probate judge or court clerk, or an Affidavit of Decedent's Successor (SCAO form PC 598) for a small estate
4
Open a Probate Estate Account if the estate needs one. MSUFCU publishes an Estate Account Application and requires Letters of Authority and an IRS-issued EIN.

Required Documents

  • Certified death certificate
  • Government-issued photo ID for the claimant, for a payable-on-death beneficiary, joint owner, trustee or personal representative
  • Affidavit of Beneficiary Accepting Designated Funds, for a payable-on-death beneficiary claiming their shareSigned before a notary. It includes a release of MSUFCU from all claims relating to the account.
  • Letters of Authority, where there is no payable-on-death beneficiary, trust or surviving joint ownerSigned by the Michigan probate judge or court deputy or clerk.
  • Affidavit of Decedent's Successor (SCAO form PC 598), in place of Letters of Authority, where the estate qualifies as a small estate
  • New Certificate of Trust and a new Trust Account Application, when a revocable trust becomes irrevocable at the grantor's deathThe Certificate of Trust is prepared by a licensed attorney.
  • IRA, HSA or Coverdell ESA beneficiary claim and distribution election forms, for an IRA, HSA or Coverdell ESAThese accounts pass on their own beneficiary designations, not on the deposit-account payable-on-death form.
  • IRS-issued Employer Identification Number for the estate, when a Probate Estate Account is being opened

Forms MSUFCU issues3

Affidavit of Beneficiary Accepting Designated Funds

Completed by a payable-on-death beneficiary. Available to download. Must be notarized.1

Estate Account Application

Completed by the personal representative. Available to download.1

Trust Account Application

Completed by the successor trustee. Available to download.1

What happens to each kind of account2

Joint account with survivorship

Ownership stays with the surviving owners under Sec. 4(c) of the agreement. The survivor can take a check, or open their own membership and have the funds deposited there.2

A surviving joint owner who is not an MSUFCU member has six months to establish membership or remove the funds. After that, MSUFCU closes the account and pays them out.2

Credit card

Death is an event of default under Sec. 11 of the Credit Card Agreement. The card agreement gives MSUFCU its own security interest in the cardholder's share and deposit accounts, and that is how a Visa balance is collected.3

Accounts handled elsewhere3

Members Trust Company

Administering or settling a trust or an estate (ext. 7280)2, 1

Former American Eagle Bank offices, South Elgin

Legacy American Eagle Bank accounts until the November 7, 2026 conversion2, 1

Former American Eagle Bank offices, Chicago

Legacy American Eagle Bank accounts until the November 7, 2026 conversion2, 1

What MSUFCU's agreement and guidance say6

Payments after the death

Under Sec. 50, MSUFCU may honor checks and accept payments or transfers drawn by the member until 10 days after it learns of the death. Under Sec. 3, it may process an owner's or their agent's payments, transfers and withdrawals until it is notified.2

Telling the institution

The 10-day window runs from the date MSUFCU learns of the death, not the date of death, so an automatic payment keeps drawing on the account until the death is reported.2

Indemnity a claimant may have to give

Under Sec. 50, MSUFCU "requires any person claiming an interest in the deceased member's accounts to provide us proof of their right to the account and may require that person to indemnify us from any losses incurred as a result of honoring that claim".2

Debts owed to the institution

Sec. 31 lets MSUFCU apply funds in any account the member held, including Social Security funds, to any obligation owed to it. It does not apply to credit card debt, or to IRAs, HSAs and Coverdell ESAs.2

Sec. 32 gives MSUFCU a statutory lien on the member's shares and dividends, and Sec. 33 a security interest in the member's property in its possession, except debt secured by the primary residence. Both exclude IRAs, HSAs and Coverdell ESAs.2

Only the remaining funds are paid to the payable-on-death beneficiaries, the surviving joint owner, the trust or the estate. MSUFCU has no duty to distribute anything until every setoff, security interest and pledge is satisfied.2, 1

Deposits after the death

Under Sec. 50, MSUFCU may hold Veterans Affairs, Social Security or Railroad Defense Finance and Accounting Service deposits made in the member's name after the date of death until it receives a Notice of Reclamation or confirmation of ownership.2

MSUFCU may also return those funds to the payor voluntarily, with or without a Notice of Reclamation or a demand.2

Accounts from a merged institution

Legacy American Eagle Bank accounts are not yet on MSUFCU systems. The system conversion is November 7, 2026; before that date, an heir settling an American Eagle account works through the former American Eagle offices.2, 1

Not in MSUFCU's published guidance1

  • How long a claim takes

Sources3

  1. 1.Forms
  2. 2.Membership and Account Agreement, Rev. 7/26
  3. 3.MSUFCU Credit Card Agreement
Download instructions for the whole estate

MSUFCU's Member Services can be reached by phone at 1-800-678-4968 and fax at 1-866-374-2123 for questions throughout the claims process.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from MSUFCU primary sources (16 pages reviewed). How we research.

MSUFCU death claims support

Member Services (death certificates, beneficiary claims, and estate account applications)

Alternate fax for member forms

1-517-664-7347

Members Trust Company

Fax

1-866-374-2123

Hours

Monday-Friday 8:00 AM-9:00 PM ET; Saturday 9:00 AM-5:00 PM ET

Mailing address

MSU Federal Credit Union, P.O. Box 1208, East Lansing, MI 48826-1208 (express deliveries: 3777 West Road, East Lansing, MI 48823)
Verified Sep 2026

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