
What to do when a MSUFCU account holder dies
Report the death to MSUFCU's Member Services at 1-800-678-4968
After a member of MSUFCU dies, the Member Services manages the transfer of accounts. POD-designated and trust-owned accounts pass directly to beneficiaries. Accounts held solely in the member's name may require probate court documents—Letters Testamentary or Letters of Administration—before funds can be released.
Death claim process
Here is the step-by-step death claim process at MSUFCU:
Filing a claim
- Call 517-333-2424 or 800-678-4968 (Mon-Fri 8:00am-9:00pm ET, Sat 9:00am-5:00pm ET), or visit any branch
- Give the member's full name, account number and date of death
- In branch
- By eMessage through ComputerLine or the MSUFCU Mobile app
- By fax to 866-374-2123 or 517-664-7347
- By mail to MSU Federal Credit Union, P.O. Box 1208, East Lansing, MI 48826-1208 (express deliveries: 3777 West Road, East Lansing, MI 48823)
- Payable-on-death beneficiary: present government-issued ID and complete MSUFCU's Affidavit of Beneficiary Accepting Designated Funds, signed before a notary
- Successor trustee: give prompt notice and the death certificate. If the trust has become irrevocable, add a new Certificate of Trust prepared by a licensed attorney and a new Trust Account Application
- Personal representative: supply Letters of Authority signed by the Michigan probate judge or court clerk, or an Affidavit of Decedent's Successor (SCAO form PC 598) for a small estate
Required Documents
- Certified death certificate
- Government-issued photo ID for the claimant, for a payable-on-death beneficiary, joint owner, trustee or personal representative
- Affidavit of Beneficiary Accepting Designated Funds, for a payable-on-death beneficiary claiming their shareSigned before a notary. It includes a release of MSUFCU from all claims relating to the account.
- Letters of Authority, where there is no payable-on-death beneficiary, trust or surviving joint ownerSigned by the Michigan probate judge or court deputy or clerk.
- Affidavit of Decedent's Successor (SCAO form PC 598), in place of Letters of Authority, where the estate qualifies as a small estate
- New Certificate of Trust and a new Trust Account Application, when a revocable trust becomes irrevocable at the grantor's deathThe Certificate of Trust is prepared by a licensed attorney.
- IRA, HSA or Coverdell ESA beneficiary claim and distribution election forms, for an IRA, HSA or Coverdell ESAThese accounts pass on their own beneficiary designations, not on the deposit-account payable-on-death form.
- IRS-issued Employer Identification Number for the estate, when a Probate Estate Account is being opened
Forms MSUFCU issues3
- Affidavit of Beneficiary Accepting Designated Funds
Completed by a payable-on-death beneficiary. Available to download. Must be notarized.1
- Estate Account Application
Completed by the personal representative. Available to download.1
- Trust Account Application
Completed by the successor trustee. Available to download.1
What happens to each kind of account2
- Joint account with survivorship
Ownership stays with the surviving owners under Sec. 4(c) of the agreement. The survivor can take a check, or open their own membership and have the funds deposited there.2
A surviving joint owner who is not an MSUFCU member has six months to establish membership or remove the funds. After that, MSUFCU closes the account and pays them out.2
- Credit card
Death is an event of default under Sec. 11 of the Credit Card Agreement. The card agreement gives MSUFCU its own security interest in the cardholder's share and deposit accounts, and that is how a Visa balance is collected.3
Accounts handled elsewhere3
- Members Trust Company
Administering or settling a trust or an estate (ext. 7280)2, 1
Phone: 1-517-333-2424
- Former American Eagle Bank offices, South Elgin
Legacy American Eagle Bank accounts until the November 7, 2026 conversion2, 1
Phone: 1-847-742-7400
- Former American Eagle Bank offices, Chicago
Legacy American Eagle Bank accounts until the November 7, 2026 conversion2, 1
Phone: 1-773-328-2350
What MSUFCU's agreement and guidance say6
- Payments after the death
Under Sec. 50, MSUFCU may honor checks and accept payments or transfers drawn by the member until 10 days after it learns of the death. Under Sec. 3, it may process an owner's or their agent's payments, transfers and withdrawals until it is notified.2
- Telling the institution
The 10-day window runs from the date MSUFCU learns of the death, not the date of death, so an automatic payment keeps drawing on the account until the death is reported.2
- Indemnity a claimant may have to give
Under Sec. 50, MSUFCU "requires any person claiming an interest in the deceased member's accounts to provide us proof of their right to the account and may require that person to indemnify us from any losses incurred as a result of honoring that claim".2
- Debts owed to the institution
Sec. 31 lets MSUFCU apply funds in any account the member held, including Social Security funds, to any obligation owed to it. It does not apply to credit card debt, or to IRAs, HSAs and Coverdell ESAs.2
Sec. 32 gives MSUFCU a statutory lien on the member's shares and dividends, and Sec. 33 a security interest in the member's property in its possession, except debt secured by the primary residence. Both exclude IRAs, HSAs and Coverdell ESAs.2
Only the remaining funds are paid to the payable-on-death beneficiaries, the surviving joint owner, the trust or the estate. MSUFCU has no duty to distribute anything until every setoff, security interest and pledge is satisfied.2, 1
- Deposits after the death
Under Sec. 50, MSUFCU may hold Veterans Affairs, Social Security or Railroad Defense Finance and Accounting Service deposits made in the member's name after the date of death until it receives a Notice of Reclamation or confirmation of ownership.2
MSUFCU may also return those funds to the payor voluntarily, with or without a Notice of Reclamation or a demand.2
Not in MSUFCU's published guidance1
- How long a claim takes
Sources3
- 1.Forms
- 2.Membership and Account Agreement, Rev. 7/26
- 3.MSUFCU Credit Card Agreement
MSUFCU's Member Services can be reached by phone at 1-800-678-4968 and fax at 1-866-374-2123 for questions throughout the claims process.
Sources
Data sourced from MSUFCU primary sources (16 pages reviewed). How we research.
MSUFCU death claims support
Member Services (death certificates, beneficiary claims, and estate account applications)
Phone
Toll-free
Alternate fax for member forms
Members Trust Company
Fax
Hours
Mailing address
Website
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