What to do when a Movement Mortgage account holder dies
Report the death to Movement Mortgage Loan Servicing at 1-855-979-1084
Notifying Movement Mortgage of a death is not a claim for money — it is the step that stops the account, fixes the balance owed as of the date of death, and puts Movement Mortgage on notice as a creditor of the estate. Movement Mortgage Loan Servicing (1-855-979-1084) handles it.
To start a claim, contact Movement Mortgage by phone at 1-855-979-1084 or email documentation to servicing@movement.com. You will need the account holder's full name, account numbers, and the death certificate.
Death claim process
Follow these steps to file a death claim with Movement Mortgage:
Filing a claim
- The full name of the deceased borrower and the property address
- The Movement / ServiceMac loan number
- Your name, your relationship to the borrower, the capacity you are acting in, and a mailing address and phone number
- A statement that you may be a successor in interest, or that you are the executor or administrator of the estate
Required Documents
- Certified copy of the death certificate of the deceased borrower
- Proof of ownership interest in the propertyA recorded deed, the will, or a court order.
- Letters Testamentary or Letters of Administration, and a government-issued photo ID, for an estate representativeLetters issued by the probate court.
- Loan number and property addressThe 10-digit Movement / ServiceMac loan number; Movement loan numbers begin with 301.
- Written successor-in-interest or estate notification letter
Federal law on calling a home loan after a death
These exemptions apply to a loan secured by residential real property containing less than five dwelling units.12 U.S.C. § 1701j-3(d); 12 CFR 191.5(b), 141.14Verified Oct 3, 2026View source
- A lender may not exercise a due-on-sale clause upon a transfer by devise, descent, or operation of law on the death of a joint tenant or tenant by the entirety.12 U.S.C. § 1701j-3(d)(3); 12 CFR 191.5(b)(1)(iii)Verified Oct 3, 2026View source
- A lender may not exercise a due-on-sale clause upon a transfer to a relative resulting from the death of a borrower.12 U.S.C. § 1701j-3(d)(5)Verified Oct 3, 2026View source
- A lender may not exercise a due-on-sale clause upon a transfer where the spouse or children of the borrower become an owner of the property.12 U.S.C. § 1701j-3(d)(6)Verified Oct 3, 2026View source
A federal regulation sets further conditions on these transfers.12 CFR 191.5(b)(1)(v)Verified Oct 3, 2026View source
Accounts handled elsewhere2
- ServiceMac, LLC
Servicing of Movement loans as Movement's subservicer, through the LoanSphere portal1
Phone: 1-844-478-2622
Email: support@servicemacusa.com
Mailing address: 9726 Old Bailes Rd, Suite 200, Fort Mill, SC 29707
- Carrington
Movement loans whose servicing sits with Carrington2
Phone: 1-800-940-3446
What Movement Mortgage provides to the estate1
What Movement Mortgage's agreement and guidance say1
Not in Movement Mortgage's published guidance2
- A claim form
- How long a claim takes
Sources4
Movement Mortgage Loan Servicing can be reached by phone at 1-855-979-1084 and email at servicing@movement.com for questions throughout the claims process.
Sources
Data sourced from Movement Mortgage primary sources (15 pages reviewed). How we research.
Movement Mortgage death claims support
Movement Mortgage Loan Servicing
Phone
ServiceMac, LLC (the subservicer performing the work)
Hours
Mailing address
Website
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