What to do when a moomoo account holder dies

No. Moomoo Financial Inc. offers only Individual Cash and Individual Margin accounts — no trust, custodial, or entity registration exists, and an existing account cannot be retitled to a trustee. A trust also cannot be named as a death beneficiary, because there is no beneficiary designation at all. If holding investments inside a trust is part of the plan, the positions have to be moved to a broker that supports trust registration, and moomoo's own transfer rule shapes how: whole shares can generally go out by ACATS, but moomoo's US disclosure states that "Fractional shares are illiquid outside of Moomoo Financial Inc. and cannot be transferred," so any fractional positions must be sold before the account can be emptied.

Through the support queue and the upload portal, not by mail and not in person. Contact moomoo by 24/7 live chat, at 1-888-721-0610 (Monday to Friday, 8:30 AM to 4:30 PM ET), or at cs@us.moomoo.com, and give the moomoo ID and date of death. moomoo emails a Secure File Upload link with its document requirements; you upload the certified death certificate, your Letters Testamentary or Letters of Administration, and your ID there, then reply to the email so the review starts. The part that surprises executors is the closure rule: moomoo will not close an account until all positions are closed and the account holds zero assets. That means the estate has to liquidate or transfer the holdings first, and fractional shares must be SOLD because moomoo states they cannot be transferred to another broker. If the account has a margin debit, section 9.16 of the Customer Agreement lets moomoo combine accounts and set off property to settle it before anything is released.

It depends which bucket the money is in, and moomoo splits it three ways. Securities are held by Moomoo Financial Inc., a FINRA and SIPC member, and are custodied by Futu Clearing Inc. on an omnibus basis — SIPC protects up to $500,000 per customer, including $250,000 for cash claims, if the brokerage fails; it never protects against market losses. Uninvested cash swept through the Cash Sweep Program leaves the brokerage account: moomoo's disclosure says that once swept, the cash is FDIC-eligible up to $250,000 per Program Bank but is "no longer in the brokerage account and not protected by SIPC." Crypto is held by Moomoo Crypto Inc., a FinCEN-registered money services business (NMLS ID 2287314) that "is not a broker-dealer," and moomoo states crypto is "not FDIC insured or SIPC protected." An estate inventory should list all three separately, because they are claimed from different places and carry different protection.