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OverviewPreparing your estateWhen someone dies
OverviewPreparing your estateWhen someone dies
Home→Financial Institutions→moomoo

Estate planning at moomoo

How to protect 4 moomoo accounts — file claims through moomoo's Customer Support (no dedicated estate team)

moomoo

Subsidiary of Futu Holdings Limited (NASDAQ: FUTU)

moomoo.com/us→
moomoo logo

Moomoo Financial Customer Support

Phone1-888-721-0610
Toll-Free1-888-721-0610
Emailcs@us.moomoo.com
Chinese-Language Support
1-888-721-0660
WebsiteLearn more→

Customer Support (no dedicated estate team)

Phone1-888-721-0610
Toll-Free1-888-721-0610
Emailcs@us.moomoo.com
Chinese-Language Support
1-888-721-0660
WebsiteLearn more→

Customer Support — deceased-customer matters run through the general support queue and the Secure File Upload portal

Phone1-888-721-0610
Toll-Free1-888-721-0610
Emailcs@us.moomoo.com
Mailing Address

Moomoo Financial Inc., 185 Hudson St, 5 Harborside, Suite 2603, Jersey City, NJ 07311 (office of record per FINRA BrokerCheck CRD# 283078; documents are normally submitted through the Secure File Upload portal, not by mail)

WebsiteNotify online→
Verified Jul 2026

How your moomoo investment accounts transfer at death depends on how each one is titled and whether a beneficiary is on file. Getting these details right keeps assets out of probate and ensures they reach the intended recipients.

Beneficiary management at moomoo is handled through direct contact. The Customer Support (no dedicated estate team) team coordinates these changes.

moomoo has documented procedures for both preparing accounts during your lifetime and handling claims when an account holder passes away.

Preparing your estate

Beneficiaries and trust funding

How to review 4 account types at moomoo.

View details →

When someone dies

Death claim process

Contact moomoo's Customer Support (no dedicated estate team) to file a claim. 6-step process, 5 required documents, and contact information for survivors.

View details →

moomoo's Customer Support (no dedicated estate team) can answer questions about beneficiaries, trusts, or death claims at 1-888-721-0610. Email inquiries can be sent to cs@us.moomoo.com.


Frequently asked questions

It is the only person a moomoo customer can name, and it is not a beneficiary. Under FINRA Rule 4512(a)(1)(F), moomoo lets a customer provide a Trusted Contact Person by emailing the name and contact information to cs@us.moomoo.com; the contact must be 18 or older, and providing one is optional. The Trusted Contact inherits nothing and cannot trade or transact. What it does do is documented in section 11.7 of the Customer Agreement: moomoo may contact that person to confirm the customer's whereabouts or health status, if it suspects financial exploitation or diminished capacity, or "to confirm the identity of any legal guardian, executor, trustee, authorized trader, or holder of a power of attorney." For an online-only broker with no branch and no estate department, that identity-confirmation channel is genuinely useful to a family, which is why naming one is worth doing even though it transfers no assets.

SimplyTrustSimplyTrust Editorial·Updated July 12, 2026

Sources

  • moomoo.com
  • brokercheck.finra.org
  • files.brokercheck.finra.org
  • invest.us.moomoo.com
  • static.moomoo.com

Data sourced from moomoo primary sources (15 pages reviewed). How we research.

moomoo

Subsidiary of Futu Holdings Limited (NASDAQ: FUTU)

moomoo.com/us→
moomoo logo

Moomoo Financial Customer Support

Phone1-888-721-0610
Toll-Free1-888-721-0610
Emailcs@us.moomoo.com
Chinese-Language Support
1-888-721-0660
WebsiteLearn more→

Customer Support (no dedicated estate team)

Phone1-888-721-0610
Toll-Free1-888-721-0610
Emailcs@us.moomoo.com
Chinese-Language Support
1-888-721-0660
WebsiteLearn more→

Customer Support — deceased-customer matters run through the general support queue and the Secure File Upload portal

Phone1-888-721-0610
Toll-Free1-888-721-0610
Emailcs@us.moomoo.com
Mailing Address

Moomoo Financial Inc., 185 Hudson St, 5 Harborside, Suite 2603, Jersey City, NJ 07311 (office of record per FINRA BrokerCheck CRD# 283078; documents are normally submitted through the Secure File Upload portal, not by mail)

WebsiteNotify online→
Verified Jul 2026

Estate planning articles

Learn how to protect your moomoo accounts and other assets with trusts, beneficiary designations, and estate planning documents.

Estate planning articles

Learn how to protect your moomoo accounts and other assets with trusts, beneficiary designations, and estate planning documents.

Reimbursable Trustee Expenses: A Clear Overview

Reimbursable Trustee Expenses: A Clear Overview

Which trustee expenses does a trust reimburse?
Estate Settlement
SimplyTrustSimplyTrust EditorialJuly 13, 2026
Refundable Executor Expenses: What Estates Cover

Refundable Executor Expenses: What Estates Cover

Learn which out-of-pocket costs executors recover from estates.
Estate Settlement
SimplyTrustSimplyTrust EditorialJuly 13, 2026
Dave Ramsey on Trusts: What We Agree and Disagree On

Dave Ramsey on Trusts: What We Agree and Disagree On

Dave Ramsey on trusts: any estate plan at all is a good thing. We agree about that. There's one thing we don't agree with him about on trusts, though.
Trusts
SimplyTrustSimplyTrust EditorialJuly 6, 2026
Jean Chatzky on Estate Planning: It’s a Gift

Jean Chatzky on Estate Planning: It’s a Gift

On estate planning, Jean Chatzky's most important reframe may be the simplest one. She says estate planning isn’t about your passing, it’s about your love for family.
Estate Planning
SimplyTrustSimplyTrust EditorialJuly 6, 2026
Robert Kiyosaki on Trusts: A Structural Necessity

Robert Kiyosaki on Trusts: A Structural Necessity

According to Robert Kiyosaki, trusts are a necessity for everyone, not only the wealthy.
Trusts
SimplyTrustSimplyTrust EditorialJune 30, 2026
Ramit Sethi on Estate Planning: Start With a Living Trust

Ramit Sethi on Estate Planning: Start With a Living Trust

Ramit Sethi on estate planning: start with a living trust and have regular conversations with your heirs about how to manage finances when the trust becomes active.
Trusts
SimplyTrustSimplyTrust EditorialJune 30, 2026