What to do when a MHV FCU account holder dies

Contact MHV FCU — 10-step process, 8 required documents, and mhv publishes no fixed timeline: it states the time needed depends on how complex the decedent's account relationships with mhv were, and it asks for accounts to be settled as quickly as possible because it must keep reporting tax information under the decedent's social security number until they are closed. practical sequencing: a surviving joint owner keeps access to the funds while the paperwork is pending, so there is no cash emergency there. individual accounts stall on two things — surrogate's court letters (which mhv requires and which take as long as the court takes) and mhv's satisfaction of any debt the decedent owed it, since both beneficiaries and the estate are paid only after outstanding mhv debts are settled. ira and hsa claims run on the plan administrator's clock, not mhv's.

MHV FCU

Credit Union · Regional

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Member Service Center

Mailing Address

Mid-Hudson Valley Federal Credit Union, P.O. Box 1429, Kingston, NY 12402

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Member Service Center

Mailing Address

Mid-Hudson Valley Federal Credit Union, P.O. Box 1429, Kingston, NY 12402

EARS Bank-by-Phone
Business Services
Student Lending (CU Student Choice)
Debit Card Member Service
Debit Card Activation & PIN
Debit Card Fraud (24/7)
Debit Card Travel
Credit Card Platinum Service
Credit Card Signature Service
Credit Card Activation
TruStage Payment Protection

Support Services (decedent account settlement) / Member Service Center

Mailing Address

Mid-Hudson Valley Federal Credit Union, Attn: Support Services, P.O. Box 1429, Kingston, NY 12402 (overnight: Attn: Support Services, 1099 Morton Blvd., Kingston, NY 12401)

Verified Jul 2026

After a member of MHV FCU dies, the Support Services (decedent account settlement) / Member Service Center manages the transfer of accounts. POD-designated and trust-owned accounts pass directly to beneficiaries. Accounts held solely in the member's name may require probate court documents—Letters Testamentary or Letters of Administration—before funds can be released.

The claim process begins with a phone call to 845-336-4444. Have the account holder's full name, account numbers, and a certified death certificate available when making initial contact.

Death claim process

Follow these steps to file a death claim with MHV FCU:

Filing a claim

1
Notify MHV as soon as possible — call 845.336.4444 or 800.451.8373, or visit a branch. MHV asks to be told promptly because notice protects the accounts from fraud, and because it has to keep reporting tax information under the decedent's Social Security number until the accounts are closed
2
Read MHV's own guide first: Settlement of Decedent's Accounts. It is the document a Member Service Representative works from
3
Assemble the documents. MHV accepts ONLY originals or certified copies, and it states it cannot accept the decedent's Will as verification of a fiduciary's authority to act:
  • Death certificate
  • Letters Testamentary (the Surrogate's Court document giving the executor authority), if applicable
  • Letters of Administration (issued where there is no Will or no living executor), if applicable
  • Affidavit of Heirship, if applicable — used to establish the heirs where there is no Will
  • Survivor's Affidavit, if applicable — the document used to request payment from a decedent's individual account under NY SCPA 1310
4
Know that a Power of Attorney is dead. MHV states that authority granted under a POA ceases on the grantor's death, so if you acted as agent, that authority ended and you now need Letters or one of the affidavits above
5
What happens to each account:
  • JOINT accounts stay open until MHV has all required documentation, and the surviving joint owner keeps access to the available funds in the meantime — but the account will ultimately need to be closed
  • INDIVIDUAL accounts WITH designated beneficiaries are paid to those beneficiaries on presentation of valid identification, and only after any outstanding MHV debts in the decedent's name have been satisfied
  • INDIVIDUAL accounts with NO beneficiaries are paid to the estate on receipt of the documentation, again only after outstanding MHV debts have been satisfied
  • The decedent's Visa debit card is closed, and Online Banking, the MHV Mobile App, and Bill Pay tied to individual accounts are turned off
  • IRAs and HSAs are not settled by MHV at all — see the separate step below
6
Handle the incoming money. Notify every company sending electronic deposits — paychecks, pension, Social Security, disability. MHV may place holds on deposits made in the decedent's name that are subject to reclamation, and deposits received after the date of death may be returned to the originator. Checks made payable to the decedent CANNOT be deposited into the decedent's account: they have to go into an estate account, or be reissued by the maker to a different payee
7
IRA and HSA accounts: give MHV the death certificate and it forwards it to MHV's IRA/HSA Plan Administrator. The Plan Administrator then mails the beneficiary election forms directly to the named beneficiaries or to the estate administrator, and all completed forms and requested documents go back to the PLAN ADMINISTRATOR at the address they supply — not to MHV. The Plan Administrator then authorizes MHV to disburse the funds
8
Loans and credit cards: if the decedent had TruStage payment protection, MHV files a Credit Life claim on receipt of the death certificate. Without that coverage, an outstanding credit card or consumer loan balance becomes the estate's responsibility and MHV states it may be offset by funds on deposit in the decedent's MHV accounts. A surviving co-borrower or co-signer remains responsible for the balance
9
Safe deposit box: the box is sealed and access is restricted on death. A joint box renter may have supervised access to examine and copy documents relating to the decedent's wishes upon death. Removing the contents and closing the box requires a Surrogate's Court order, or Letters Testamentary or Letters of Administration
10
Open an estate account at MHV if you need one to collect the estate's assets and pay its debts. MHV requires:
  • Letters Testamentary or Letters of Administration with an ISSUE DATE WITHIN THE LAST 6 MONTHS — a stale certificate will not be accepted
  • The federal EIN for the estate
  • Unexpired government-issued photo ID for each executor or administrator
  • A Membership Application
  • If the decedent was NOT an MHV member, the executor may still open an estate account provided all beneficiaries or heirs of the estate are members; the executor personally does not need to be a member or even eligible for membership

Required Documents

  • Death certificate (original or certified copy — MHV accepts nothing else)
  • Letters Testamentary, if there is a Will and an executor was appointed
  • Letters of Administration, if there is no Will or no living executor
  • Affidavit of Heirship, where there is no Will and the heirs must be established
  • Survivor's Affidavit, to request payment from a decedent's individual account under NY SCPA 1310
  • Unexpired government-issued photo ID for each claimant, beneficiary, executor, or administrator
  • Federal EIN for the estate, plus a Membership Application, if opening an estate account
  • Trust document and the trust's Tax ID Number, for a trust-titled account claimed by a successor trustee

What to know at this institution

MHV publishes its own estate guide, "Settlement of Decedent's Accounts," and it contains several rules that catch families out. THE BIG ONE: MHV pays a named POD beneficiary, and pays the estate, only AFTER any outstanding MHV debts in the decedent's name have been satisfied, and it says an unpaid credit card or consumer loan balance may be offset by funds on deposit in the decedent's MHV accounts. A POD designation at MHV therefore does not put the money beyond the credit union's own reach. SECOND: originals or certified copies only, and the Will is not accepted as proof of a fiduciary's authority — you need Letters Testamentary, Letters of Administration, an Affidavit of Heirship, or a Survivor's Affidavit (the NY SCPA 1310 route for payment from an individual account). A Power of Attorney is worthless the moment the grantor dies. THIRD: money moving in gets stopped. Checks payable to the decedent cannot be deposited to the decedent's account and must go into an estate account or be reissued by the maker; deposits arriving after the date of death may be returned to the originator; and holds may be placed on deposits subject to reclamation, which is what happens to a final Social Security payment. FOURTH: IRAs and HSAs are not MHV's to settle — MHV forwards the death certificate to its IRA/HSA Plan Administrator, who mails the beneficiary election forms and receives the completed paperwork back directly, then authorizes MHV to disburse. FIFTH, on the debt side: a decedent's auto loan cannot be kept alive by continuing to make payments (MHV states a loan needs a living borrower, and without one it is in default) — to keep the vehicle the loan must be paid in full or refinanced by a living person, and the alternative MHV offers is a voluntary repossession and auction with any deficiency pursued against the estate. A mortgage is treated more gently: under the CFPB rule, an identified Successor-in-Interest gets the same protections the decedent had, may keep making payments without refinancing, and may apply for hardship assistance. No further advances are allowed on a home equity line. Everything runs through the Member Service Center at 845.336.4444 or a branch; claims mail goes to Attn: Support Services, P.O. Box 1429, Kingston, NY 12402.

Download instructions for the whole estate

Prepare your letter of instruction to MHV FCU

MHV FCU asks for a letter of instruction alongside its claim form. We prepare a transmittal cover letter and the enclosure checklist MHV FCU requires.

Build your letter of instruction

How long the process takes at MHV FCU: MHV publishes no fixed timeline: it states the time needed depends on how complex the decedent's account relationships with MHV were, and it asks for accounts to be settled as quickly as possible because it must keep reporting tax information under the decedent's Social Security number until they are closed. Practical sequencing: a surviving joint owner keeps access to the funds while the paperwork is pending, so there is no cash emergency there. Individual accounts stall on two things — Surrogate's Court Letters (which MHV requires and which take as long as the court takes) and MHV's satisfaction of any debt the decedent owed it, since both beneficiaries and the estate are paid only after outstanding MHV debts are settled. IRA and HSA claims run on the Plan Administrator's clock, not MHV's. The most common reason for delays is missing or incomplete documentation, so submitting everything upfront is the best way to keep things moving.

Documentation required by MHV FCU includes Death certificate (original or certified copy — MHV accepts nothing else), Letters Testamentary, if there is a Will and an executor was appointed, and Letters of Administration, if there is no Will or no living executor, along with additional paperwork that varies by account type. All death certificates and court documents must be certified copies.


Frequently asked questions

No — and this is the most consequential thing in MHV's estate guide. "Settlement of Decedent's Accounts" states that individual accounts with designated beneficiaries are paid to those beneficiaries "after any outstanding MHV debts in the decedent's name have been satisfied," and that individual accounts with no beneficiaries are paid to the estate on the same condition. On the loan side it says the same thing from the other direction: an outstanding credit card or consumer loan balance becomes the responsibility of the decedent's estate and "may be offset by funds on deposit in the decedent's accounts with MHV." So a POD designation at MHV moves the money outside Surrogate's Court, but it does not move it outside the credit union's own reach — if the decedent dies owing MHV on a card or a personal loan, that debt can be settled out of the very deposits the POD beneficiary is waiting for. Two things reduce the exposure: TruStage payment protection, where MHV files a Credit Life claim as soon as it receives the death certificate (claims: 800.621.6323), and simply not carrying MHV loan balances against the same accounts you have designated. Consult a licensed attorney for legal questions about creditor claims against a POD account.

It will not accept the Will. MHV's estate guide states flatly that it "cannot accept a decedent's Will as verification of a fiduciary's authority to act on behalf of the decedent's estate," and that it can accept only ORIGINALS or CERTIFIED COPIES of what it does require. Four documents do the work, depending on the situation: Letters Testamentary (the Surrogate's Court certificate appointing the executor named in a Will); Letters of Administration (issued where there is no Will, or no living executor); an Affidavit of Heirship, which establishes the heirs where there is no Will; and a Survivor's Affidavit, which is the document used to request payment from a decedent's individual account under New York SCPA 1310. Every one of them comes with a death certificate and unexpired government-issued photo ID for the person claiming. One trap: if you held a Power of Attorney for the member, that authority ended at the moment of death — MHV says so explicitly — so a POA gets you nothing here. Ask for the guide, or read it at [Settlement of Decedent's Accounts](https://www.datocms-assets.com/166635/1759404604-decedent-account-ebook-web-version_1.pdf), before you make the trip to a branch.

It can, and MHV builds for it: the Survivor's Affidavit it lists among its required documents exists precisely so a survivor can request payment from a decedent's individual account under NY SCPA 1310 without full Letters. Separately, New York's small estate procedure — voluntary administration under SCPA 1301 — is available where the decedent left $50,000 or less in personal property, with no waiting period before filing. Deposit accounts, share certificates, and money market balances at MHV are personal property and count toward that limit; real property does not qualify for the procedure at all. The practical effect for an MHV member's family is that a modest deposit-only estate can often be settled with a voluntary administration through the Surrogate's Court in the county where the decedent lived (Ulster and Dutchess for most MHV members) rather than a full probate, and MHV will accept the resulting certificate the same way it accepts Letters. What the small estate route does NOT do is bypass MHV's own rule that outstanding MHV debts are satisfied first. Consult a licensed attorney for legal questions about which New York procedure fits an estate.

Because MHV does not settle those accounts itself. Its estate guide states that IRA and HSA settlement "is handled through MHV's IRA/HSA Plan Administrator." The sequence is: you give MHV the death certificate; MHV forwards it to the Plan Administrator; the Plan Administrator mails the beneficiary election forms directly to the named beneficiaries, or to the estate administrator if no beneficiary is named; you return all completed forms and any requested documents DIRECTLY to the Plan Administrator at the mailing address they give you, not to MHV or to a branch; and the Plan Administrator then authorizes MHV to disburse the funds. This means an MHV IRA claim has an extra party and an extra mail cycle in it that a checking or savings claim does not, so start it early. It also means a trust named as beneficiary of an MHV IRA is documented on the Plan Administrator's forms, not on MHV's. Note as well that closing an IRA at MHV carries a $15 IRA close-out fee under the credit union's published fee schedule.

On a car loan, no. MHV states it is "unable to accept continued loan payments in exchange for retaining collateral," because a loan agreement needs a living borrower who is responsible for it — with no living borrower, the loan is in default. To keep the vehicle, the loan has to be paid off in full, or a living person has to apply and qualify to refinance the debt into a new loan in their own name. Once it is paid off MHV issues a lien release, but the title transfer itself is a DMV matter, not something the credit union controls. If you do not want the car, MHV will arrange a voluntary repossession and auction, apply the net proceeds to the balance, and pursue any deficiency against the estate. A MORTGAGE or home equity loan works the opposite way. Under the CFPB rule that MHV cites in its guide, an identified Successor-in-Interest — someone who inherits the property under the Will or as next of kin — is afforded the same protections the decedent had before death: payments continue to be accepted with no requirement to refinance into their own name, and the successor may apply for hardship assistance and be evaluated under normal policy. No further advances are permitted on a home equity line of credit after the borrower's death. If the decedent had TruStage payment protection on the loan, MHV files a Credit Life claim on receipt of the death certificate (TruStage: 800.621.6323).

MHV FCU's Support Services (decedent account settlement) / Member Service Center can be reached by phone at 1-800-451-8373 for questions throughout the claims process.

When the deceased had multiple MHV FCU accounts, some may need separate claims while others can be handled together. The Support Services (decedent account settlement) / Member Service Center can clarify what's needed for each account type.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from MHV FCU primary sources (17 pages reviewed). How we research.

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