What to do when a Merrick Bank account holder dies
Report the death to Merrick Bank's Deceased Notification at 1-800-204-5936
After an account holder at Merrick Bank dies, accounts with beneficiary designations or trust ownership transfer to the designated recipients without probate. Solely-owned accounts require the estate's representative to contact Merrick Bank's Deceased Notification at 1-800-204-5936 with the proper legal authority documents.
Death claim process
To file a claim after an account holder's death, here is what Merrick Bank requires:
Filing a claim
- TTY/TDD: (800) 253-4563
- For a Certificate of Deposit, call Deposit Services at (866) 638-6851 instead
- NotifyNOW lets you log back in to check the status of the account
- Merrick has no branches
- Notifier information (who you are and your relationship to the deceased)
- Account holder information (the deceased's details)
- Upload proof of death (the death certificate)
- Input accounts (the Merrick, Everpath, Ollo, recreation-loan, personal-loan or CD accounts being reported)
- Merrick Bank or Everpath credit card: (800) 204-5936, available 24/7, TTY/TDD (800) 253-4563
- Ollo credit card: (833) 845-2200
- Recreation loan: (888) 545-5777
- Personal loan: (833) 842-7900
- Certificate of Deposit: (866) 638-6851, Monday to Friday 8:00 a.m. to 6:00 p.m. Central
- Merrick Bank or Everpath credit card: Merrick Bank Customer Service, P.O. Box 9201, Old Bethpage, NY 11804-9001
- Ollo: Ollo Credit Card Customer Service, P.O. Box 9222, Old Bethpage, NY 11804-9222
- Recreation loan: Merrick Bank Recreation Loans Customer Service, P.O. Box 1500, Draper, UT 84020-1500
- Personal loan: Merrick Bank Customer Service, P.O. Box 9218, Old Bethpage, NY 11804-9218
- Certificate of Deposit: Merrick Bank Deposit Services, P.O. Box 4952, Springfield, MO 65808
Required Documents
- Death certificateNotifyNOW asks for it as the proof of death upload. For a CD, Merrick accepts a certified copy of a court order, a death certificate, or other official record as proof of death.
- Letters Testamentary or Letters of Administration, for a court-appointed executor or administratorEstablishes authority to act for the estate.
- Small estate affidavit, in place of court letters, where the estate qualifies as a small estate
- The deceased's Merrick Bank account number, for each product line involvedInclude it on every page so the documents can be matched to the account.
- Proof of death and identification for the beneficiary, for a CD paid to a payable-on-death beneficiary
- The trust's legal name, taxpayer identification number and evidence of trustee authority, for a CD whose payable-on-death beneficiary is a trust
- Written direction from the personal representative, for a CD released to the estateFrom the personal representative, executor, administrator, conservator or guardian. Merrick may rely on the information and representations in it.
- Payoff quote and the collateral title, for a recreation loanTo clear Merrick's lien on the financed unit.
Claims Contact
Website: Online portal →
What happens to each kind of account5
- Account in one name
A CD owned individually with no beneficiary is an estate asset. Merrick may distribute the funds as directed in writing by a personal representative, executor, administrator, conservator or guardian.1
- Joint account with survivorship
On a CD held jointly with right of survivorship, ownership passes to the surviving joint owner. A payable-on-death beneficiary takes only on the death of the last surviving joint owner.2
- Payable-on-death account
On a payable-on-death CD, on proof of death the funds are owned by the surviving designated beneficiaries, outside probate, subject to Merrick's right of setoff and security interest.2
Merrick states it has no obligation to tell a payable-on-death beneficiary that the account exists.2
- Certificate of deposit
Death of the owner is one of only two exceptions to the rule that no principal may be withdrawn before the maturity date, so the CD need not be left to run to term.1
- Loan
A recreation loan is paid off from estate funds or sale proceeds, refinanced by an heir who wants to keep the collateral, or resolved by surrendering the financed unit. Merrick holds a lien on the unit until the balance is paid.2
Accounts handled elsewhere4
- Ollo Credit Card Customer Service
Ollo credit cards, which are Merrick Bank cards2
Phone: 1-833-845-2200
Mailing address: Ollo Credit Card Customer Service, P.O. Box 9222, Old Bethpage, NY 11804-9222
- Merrick Bank Recreation Loans Customer Service
Recreation loans (RV, boat, trailer, powersports)2
Phone: 1-888-545-5777
Mailing address: Merrick Bank Recreation Loans Customer Service, P.O. Box 1500, Draper, UT 84020-1500
- Merrick Bank personal loan Customer Service
Personal loans2
Phone: 1-833-842-7900
Mailing address: Merrick Bank Customer Service, P.O. Box 9218, Old Bethpage, NY 11804-9218
- Merrick Bank Deposit Services
Certificates of Deposit2
Phone: 1-866-638-6851
Email: deposits@merrickbank.com
Hours: Monday-Friday 8:00 AM-6:00 PM CT
Mailing address: Merrick Bank Deposit Services, P.O. Box 4952, Springfield, MO 65808
What Merrick Bank's agreement and guidance say4
- Telling the institution
Section 9 of the Time Deposit Account Contract requires that Merrick be notified promptly of an owner's death.1
- What it does when notified
Before proof of death arrives, Merrick may place a hold on the CD and refuse deposits or withdrawals until it knows and has verified the identity of the successor. On receipt of satisfactory proof of death, it may close the account and distribute the funds.1
- Wills, probate and small estates
Merrick may distribute CD funds as directed in writing by a personal representative, executor, administrator, conservator or guardian, and may rely on the information and representations in that written notice.1
- Dormant and unclaimed accounts
Section 10 of the Time Deposit Account Contract provides for a balance going to the state as unclaimed property.1
Not in Merrick Bank's published guidance5
- How long a claim takes
- A claim form
- A department for deceased-customer accounts
- A mailing address for claim documents
- Terms in its agreements for a customer's death, for lending products
Merrick Bank's Deceased Notification can be reached by phone at 1-800-204-5936 for questions throughout the claims process.
Sources
- merrickbank.com
- assets.contentstack.io
- estate-notify.com
- banks.data.fdic.gov
- cddeposits.merrickbank.com
- ollocard.com
Data sourced from Merrick Bank primary sources (12 pages reviewed). How we research.
Merrick Bank death claims support
Deceased Notification (NotifyNOW)
Phone
Hours
Mailing address
Website
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