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What to do when a Mercury account holder dies

Report the death to Mercury Personal Support at 1-415-878-1068

What happens to Mercury accounts after the account holder dies depends on how each account was titled. Beneficiary-designated and trust-owned accounts transfer directly. Accounts in the deceased's name alone go through the estate, and the executor or administrator works with Mercury Personal Support (1-415-878-1068) to claim the funds.

Death claim process

Here is the step-by-step death claim process at Mercury:

Filing a claim

1
Notify Mercury in writing: email personal@mercury.com for a Mercury Personal or trust account, or help@mercury.com (or in-app messaging) for a business account.
  • Mercury has no branches and no dedicated estate or bereavement department
  • The Column N.A. consumer agreement lists a phone line, (415) 878-1068
2
Give the deceased account holder's full name, the date of death, the account, your relationship or legal authority, and your own contact details.
3
A surviving joint owner of a Mercury Personal account emails personal@mercury.com to request the deceased owner's removal. Mercury says this is the only way an account holder can be removed on death.
4
For a Mercury Personal trust account, the successor trustee (or anyone who knows of the death) notifies Mercury promptly at personal@mercury.com.
  • Within 30 calendar days of the death, deliver the grantor's certified death certificate and proof of the successor trustee's authority
  • Mercury does not contact the trust's beneficiaries directly; notifying them is the successor trustee's job under the trust's terms
5
For a business account, send the death certificate, your photo ID and the entity's documents to help@mercury.com.

Required Documents

  • Certified copy of the death certificate
  • Government-issued photo ID, for the claimant, or for each payable-on-death beneficiary
  • The trust's legal name, Tax Identification Number and trustee identification, if a payable-on-death beneficiary of a Mercury Personal account is a trust
  • Proof of the successor trustee's authority and the trust's status after the death, for a Mercury trust account, delivered with the grantor's certified death certificate within 30 calendar days of the deathAn updated Certificate of Trust, authenticated excerpts of the trust instrument, a trustee affidavit, a court appointment document, or Letters Testamentary or of Administration.
  • An EIN or other tax identification information, if a trust account becomes irrevocable and Mercury requires itMercury may also require updated identity verification (KYC) for the successor trustee and beneficiaries.
  • The entity's formation documents, for a business accountAn operating agreement, articles of incorporation, or partnership agreement.
  • Letters Testamentary or Letters of Administration, for a business account of a single-owner entityThe ownership interest passes through the deceased owner's estate.
  • Corporate resolution or successor documentation showing who now has authority, for a business account of a multi-owner entity

What happens to each kind of account7

Joint account with survivorship

A joint account cannot be converted to an individual account. If only one owner is left, that survivor closes the joint account and opens a new individual Mercury Personal account to keep banking with Mercury.1

Joint owners are joint tenants with right of survivorship, so the funds pass to the surviving owners, and payable-on-death beneficiaries take only on the death of the last owner. A joint account with three or more owners keeps running as long as two owners remain.1

The Column agreement says the right of survivorship may not be altered by will.2

Payable-on-death account

On proof of death of the last surviving owner, the bank pays the Mercury Personal checking and savings balances to the surviving designated beneficiaries in equal shares, outside probate. No probate documents are needed.2

If no designated beneficiary is living, the funds are paid to the legal representative of the last surviving account owner.2

Business account

Mercury business accounts carry no payable-on-death or transfer-on-death designation. The deposits follow the entity, and if the entity had a single owner, they follow that owner's estate through probate.1

Trust account

Receipt of notice is not acceptance of the successor trustee's authority, and Mercury may disable transfers, card use and distributions while it reviews.2

Mercury says that when the grantor dies the trust typically becomes irrevocable and control passes to the successor trustee named in the trust document. When a trustee dies while the grantor is alive, the grantor can appoint a new trustee or take over the role.1

Irrevocable trusts sit outside Mercury's standard trust account offering. The bank may re-title the account to an estate or irrevocable trust account, require an EIN, require the successor trustee to accept the agreement, limit features, or close it and remit the funds under the trust's terms.1

Investment account

A Mercury Treasury balance is not a deposit. It is held in the business's name at Apex Clearing Corporation and is claimed through the entity and Apex's transfer process.1

Credit card

An outstanding IO credit card balance stays with the business entity. The IO card carries no personal guarantee.1

Loan

Working capital loan and venture debt balances stay with the business entity.1

Accounts handled elsewhere4

Choice Financial Group

Holds Mercury deposits; the partner bank's terms govern the account, not Mercury's1

Column N.A.

Holds Mercury deposits; the partner bank's terms govern the account, not Mercury's1

Patriot Bank, N.A.

Issues the Mercury IO card1

Apex Clearing Corporation

Custodies Mercury Treasury and Mercury Invest1

What Mercury provides to the estate1

Statement copies

For a business account, sweep statements are in the dashboard under Documents and Data, then Statements, then Sweep Statements. They document where the balance sat on the date of death.1

What Mercury's agreement and guidance say6

Telling the institution

Until it has notice of the death, the Column agreement says the bank may keep accepting deposits and processing transactions as normal.2

What it does when notified

Once Mercury has notice of the death, it may place a hold on the account and refuse all transactions until it verifies the successor's identity.1

Powers of attorney

An authorized user's or attorney-in-fact's authority ends at an owner's death, but the bank may keep honoring that person's transactions until it has had a reasonable opportunity to act on written notice of the death.2

Debts owed to the institution

The Column agreement gives the bank a right of setoff that survives death: if the account holder owed a debt at death, the bank may exercise setoff or security-interest rights against funds credited to the account after death.2

Deposits after the death

If certain payments from government entities are deposited after death, the bank may be required to return them to the originator on notice.2

What it says about taxes

The Column consumer agreement says the estate is responsible for repaying the bank for any tax liability resulting from payment of the account balances to the estate.2

Under the commercial agreement, if the bank releases funds after a death and is then required to pay tax or reclamation claims to a government agency, the estate is responsible for reimbursing it.3

Not in Mercury's published guidance4

  • A procedure for reporting a death
  • A claim form
  • A mailing address for claim documents
  • How long a claim takes

Sources3

Download instructions for the whole estate

Mercury Personal Support can be reached by phone at 1-415-878-1068 and email at personal@mercury.com for questions throughout the claims process.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from Mercury primary sources (19 pages reviewed). How we research.

Mercury death claims support

Mercury Personal Support

Mailing address

Mercury Technologies, Inc., 2261 Market Street, Suite 86807, San Francisco, CA 94114
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