
What to do when a Mercury account holder dies
Report the death to Mercury Personal Support at 1-415-878-1068
What happens to Mercury accounts after the account holder dies depends on how each account was titled. Beneficiary-designated and trust-owned accounts transfer directly. Accounts in the deceased's name alone go through the estate, and the executor or administrator works with Mercury Personal Support (1-415-878-1068) to claim the funds.
Death claim process
Here is the step-by-step death claim process at Mercury:
Filing a claim
- Mercury has no branches and no dedicated estate or bereavement department
- The Column N.A. consumer agreement lists a phone line, (415) 878-1068
- Within 30 calendar days of the death, deliver the grantor's certified death certificate and proof of the successor trustee's authority
- Mercury does not contact the trust's beneficiaries directly; notifying them is the successor trustee's job under the trust's terms
Required Documents
- Certified copy of the death certificate
- Government-issued photo ID, for the claimant, or for each payable-on-death beneficiary
- The trust's legal name, Tax Identification Number and trustee identification, if a payable-on-death beneficiary of a Mercury Personal account is a trust
- Proof of the successor trustee's authority and the trust's status after the death, for a Mercury trust account, delivered with the grantor's certified death certificate within 30 calendar days of the deathAn updated Certificate of Trust, authenticated excerpts of the trust instrument, a trustee affidavit, a court appointment document, or Letters Testamentary or of Administration.
- An EIN or other tax identification information, if a trust account becomes irrevocable and Mercury requires itMercury may also require updated identity verification (KYC) for the successor trustee and beneficiaries.
- The entity's formation documents, for a business accountAn operating agreement, articles of incorporation, or partnership agreement.
- Letters Testamentary or Letters of Administration, for a business account of a single-owner entityThe ownership interest passes through the deceased owner's estate.
- Corporate resolution or successor documentation showing who now has authority, for a business account of a multi-owner entity
What happens to each kind of account7
- Joint account with survivorship
A joint account cannot be converted to an individual account. If only one owner is left, that survivor closes the joint account and opens a new individual Mercury Personal account to keep banking with Mercury.1
Joint owners are joint tenants with right of survivorship, so the funds pass to the surviving owners, and payable-on-death beneficiaries take only on the death of the last owner. A joint account with three or more owners keeps running as long as two owners remain.1
The Column agreement says the right of survivorship may not be altered by will.2
- Payable-on-death account
On proof of death of the last surviving owner, the bank pays the Mercury Personal checking and savings balances to the surviving designated beneficiaries in equal shares, outside probate. No probate documents are needed.2
If no designated beneficiary is living, the funds are paid to the legal representative of the last surviving account owner.2
- Business account
Mercury business accounts carry no payable-on-death or transfer-on-death designation. The deposits follow the entity, and if the entity had a single owner, they follow that owner's estate through probate.1
- Trust account
Receipt of notice is not acceptance of the successor trustee's authority, and Mercury may disable transfers, card use and distributions while it reviews.2
Mercury says that when the grantor dies the trust typically becomes irrevocable and control passes to the successor trustee named in the trust document. When a trustee dies while the grantor is alive, the grantor can appoint a new trustee or take over the role.1
Irrevocable trusts sit outside Mercury's standard trust account offering. The bank may re-title the account to an estate or irrevocable trust account, require an EIN, require the successor trustee to accept the agreement, limit features, or close it and remit the funds under the trust's terms.1
- Investment account
A Mercury Treasury balance is not a deposit. It is held in the business's name at Apex Clearing Corporation and is claimed through the entity and Apex's transfer process.1
- Credit card
An outstanding IO credit card balance stays with the business entity. The IO card carries no personal guarantee.1
- Loan
Working capital loan and venture debt balances stay with the business entity.1
Accounts handled elsewhere4
- Choice Financial Group
Holds Mercury deposits; the partner bank's terms govern the account, not Mercury's1
- Column N.A.
Holds Mercury deposits; the partner bank's terms govern the account, not Mercury's1
- Patriot Bank, N.A.
Issues the Mercury IO card1
- Apex Clearing Corporation
Custodies Mercury Treasury and Mercury Invest1
What Mercury provides to the estate1
- Statement copies
For a business account, sweep statements are in the dashboard under Documents and Data, then Statements, then Sweep Statements. They document where the balance sat on the date of death.1
What Mercury's agreement and guidance say6
- Telling the institution
Until it has notice of the death, the Column agreement says the bank may keep accepting deposits and processing transactions as normal.2
- What it does when notified
Once Mercury has notice of the death, it may place a hold on the account and refuse all transactions until it verifies the successor's identity.1
- Powers of attorney
An authorized user's or attorney-in-fact's authority ends at an owner's death, but the bank may keep honoring that person's transactions until it has had a reasonable opportunity to act on written notice of the death.2
- Debts owed to the institution
The Column agreement gives the bank a right of setoff that survives death: if the account holder owed a debt at death, the bank may exercise setoff or security-interest rights against funds credited to the account after death.2
- Deposits after the death
If certain payments from government entities are deposited after death, the bank may be required to return them to the originator on notice.2
- What it says about taxes
The Column consumer agreement says the estate is responsible for repaying the bank for any tax liability resulting from payment of the account balances to the estate.2
Under the commercial agreement, if the bank releases funds after a death and is then required to pay tax or reclamation claims to a government agency, the estate is responsible for reimbursing it.3
Not in Mercury's published guidance4
- A procedure for reporting a death
- A claim form
- A mailing address for claim documents
- How long a claim takes
Mercury Personal Support can be reached by phone at 1-415-878-1068 and email at personal@mercury.com for questions throughout the claims process.
Sources
Data sourced from Mercury primary sources (19 pages reviewed). How we research.
Mercury death claims support
Mercury Personal Support
Phone
Mailing address
Website
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